2010 Ford Fusion Hybrid: Here's the Conclusion to 'Stranded!'
November 05, 2010
There wasn't any malicious intent nor was there a cover up, but it's been a hectic week around the Edmunds.com offices and this update on the fate of the 2010 Ford Fusion Hybrid just slipped through the cracks. In our last post, I delivered an alternate vehicle to Erin and toughed it out on the side of the highway. Ford's roadside assistance had already been notified and the MTA truck had "green tagged" our Fusion Hybrid to let any passing California Highway Patrol officers know that we had been attended to. It wouldn't be too bad a wait, right? Not quite.
Over the course of about two hours, three CHP officers checked in on me, the tow truck driver somehow didn't see me and had to take the freeway in the opposite direction to get back to where I was. Once he arrived and got ready to drive the Fusion onto the flatbed, he didn't think that it was starting -- he couldn't hear it. (It's not that unusual, it happens at the car wash too). I told him it was a hybrid, and we were on our way.
Ford of Santa Monica ran the Fusion through a number of tests and noticed that the ABS and hybrid battery system voltage was low. The car's 12-volt battery (not the hybrid battery) was starting to give out, and that caused a drop in the voltage levels of these systems. That in turn triggered the "stop safely now" warning light. The dealership replaced the 12-volt battery, which was covered under warranty, and reset the system codes. After that, the car was back in working order.
Total Cost: $0
Days out of Service: 2
-Ron Montoya, Consumer Advice Associate