Burdick Chevrolet Buick GMC

I cannot believe [non-permissible content removed] would hound me every day for a review. Well, here it is. The brake pad alert light came on in my truck at 17,000 miles. So, I brought my truck in to Burdick and asked for an oil change and for someone to look at the brakes. Kyle Wisowaty/G634*W* checked me in and had me wait in the lobby. After a couple hours, he called me back and said the oil change was done. I asked about the brakes and he explained the tech was too busy to look at the brakes so he had looked up factory recalls instead. Since there were none, they could not look at the brakes further. He explained that brakes were normal wear and tear and were not considered under any sort of warranty. I mentioned that the truck only had 17,000 miles on it and the front brakes are still at 90% so there was something else wrong to wear them prematurely. After some back and forth with him telling me I don't drive it enough, then telling me I drive it too much, then telling me the rear brakes don't get used as much as the front ones, etc ... all the excuses you see in the book ... he just handed me a phone number for GM customer care and told me he could not do anything without permission from GM. So I left and called GM Customer Care. I spoke to Dawnette who told me "Burdick Service don't need my (her) permission to look at the brakes". She told me to go back to Burdick. Not wanting to be the middleman in all of this, I asked her to call Burdick on my behalf and figure something out. She refused, but gave me her direct number for Burdick to call her. I called back Kyle and left a voicemail with her contact info to which he has never responded. It's been 9 days. So, I have a newer truck with rear brakes that are shot but front brakes that are fine. I don't know if it's the calipers, pads, sensor, rotors, etc with everyone pointing fingers at everyone else and no one bothering to call me back to tell me next steps. Kyle Wisowaty and Dawnette have a customer service job, but cannot seem to do the basic's of the job like call people back or follow up on issues. Neither of them cared to put more than a minute of effort into the problem and both tried pushing next steps to the other party.