Burdick Chevrolet Buick GMC
Customer Reviews of Burdick Chevrolet Buick GMC
Fix it
byon 03/25/2024
Dave the service writer got me in the next day .
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Mr.
byon 04/06/2023
We have purchased both our vehicles from you - used. RAV4 2015 and Chevy Sonic 2013. Our Sonic had the NYS inspection done March 2023 - my husband made an appointment and it took more than 2 hours. Last week we had the winter tires changed to the summer tires in which my husband made an early morning appointment thinking it would be quicker - No another 2 hour wait. In addition, no the low tire pressure light is on and he checked all the tires and the pressure is correct - so we highly suspect that the tire pressure light wasn’t reset. Do we need to make an appointment to have this done? Wait two hours when it should have been done at the time of the tire change? We are sadly getting very disappointed in the service we are getting at Burdick’s.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? No
1 Comments
Horrible customer service
byon 10/14/2022
I cannot believe [non-permissible content removed] would hound me every day for a review. Well, here it is. The brake pad alert light came on in my truck at 17,000 miles. So, I brought my truck in to Burdick and asked for an oil change and for someone to look at the brakes. Kyle Wisowaty/G634*W* checked me in and had me wait in the lobby. After a couple hours, he called me back and said the oil change was done. I asked about the brakes and he explained the tech was too busy to look at the brakes so he had looked up factory recalls instead. Since there were none, they could not look at the brakes further. He explained that brakes were normal wear and tear and were not considered under any sort of warranty. I mentioned that the truck only had 17,000 miles on it and the front brakes are still at 90% so there was something else wrong to wear them prematurely. After some back and forth with him telling me I don't drive it enough, then telling me I drive it too much, then telling me the rear brakes don't get used as much as the front ones, etc ... all the excuses you see in the book ... he just handed me a phone number for GM customer care and told me he could not do anything without permission from GM. So I left and called GM Customer Care. I spoke to Dawnette who told me "Burdick Service don't need my (her) permission to look at the brakes". She told me to go back to Burdick. Not wanting to be the middleman in all of this, I asked her to call Burdick on my behalf and figure something out. She refused, but gave me her direct number for Burdick to call her. I called back Kyle and left a voicemail with her contact info to which he has never responded. It's been 9 days. So, I have a newer truck with rear brakes that are shot but front brakes that are fine. I don't know if it's the calipers, pads, sensor, rotors, etc with everyone pointing fingers at everyone else and no one bothering to call me back to tell me next steps. Kyle Wisowaty and Dawnette have a customer service job, but cannot seem to do the basic's of the job like call people back or follow up on issues. Neither of them cared to put more than a minute of effort into the problem and both tried pushing next steps to the other party.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
1 Comments
Great Corvette C7 Service Department
byon 09/28/2016
Steve and Aric are a great team to work with for Corvettes. Aric is a dedicated Corvette service advisor who knows his customers and how to get things done. Had to have some warranty work done, and the parts were seamlessly ordered, and I was called when they arrived. Left my car, and was called when it was ready. Steve treats customer cars as his own, and it shows. I did not buy my C7 from Burdick, but always go there for service and have not been disappointed. Both Steve and Aric spend the time necessary with a customer, and answer any and all questions. Really couldn't be happier.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Best Service Team
byon 05/28/2016
From the Service Mgr, Dave Cooley, through the Service Advisors, Dave Sutter and Joe Lincoln, my difficult problem was made very easy. They are the best at what they do and they are the reason I will always be a Burdick Buick customer.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Poor customer service
byon 05/27/2016
I took my car back to Burdick Chevrolet to have them fix the problem causing the anti-freeze smell and to fix the back window that is scratched because they installed the wiper cover incorrectly. They first told me the anti-freeze smell was due to a hose clip that they replaced. The second time they told me it was a crack in the radiator. They said they replaced the radiator. We'll see. As for as the scratch in the back window, hey told me they had to contact GM. When I asked why, they said that it could have been the original wiper blade or cover. I said no, it was your faulty installation. To make a long story short, I told them many people were complaining about the bad service they received at various Burdick dealerships including my mother who...Dave, the "customer service rep." cuts me off and says that doesn't say much. Really? Insult my mother? My father retired from GM. My whole family owns GM cars. We will be using different dealerships in the future for purchases and service. They just don't care about the customer.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? No
1 Comments
Great Service Team!
byon 05/12/2016
Great experience every time. Dan Testo is very knowledgeable and professional. I would make sure you hang on to him! Dan Testo, Dave Cooley, Aric, Chris Wilcox and John Alpert always make me feel confident and glad I'm Chevy owner.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Excellent Service
byon 02/03/2016
The vehicle is inspected for other potential problems while routine service is being performed. If you're a proactive preventive maintenance person as I am, you will appreciate the communication between the technician and the service writer. It is very easy to put an action plan together. Potential Problems are evaluated, a time frame for repair is suggested, an accurate estimate of the repair cost is presented. Repairs are completed on budget and within the specified time frame. I could not be happier.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Great Service!!
byon 04/10/2015
Service writer was able to communicate with me well. He was able to gather information that I need as well as the technician. Getting my vehicle done in timely manner. Keep it up.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Excellent Experience
byon 04/04/2015
The gentleman who wrote up my request for an oil change was courteous, knowledgeable and very professional. He made me feel important and his estimate of an hour wait was exact. He also pointed out some work I needed to have done on the car in the very near future. I told him I would make another appointment soon because I had another appointment and couldn't wait. It was a very good experience.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Burdick Drivers Village Buick Service
byon 04/03/2015
When I arrived for L.O.F. and tire rotation Joe told me it would be about 90 minutes. It took an extra 15 minutes and Joe apologized for the delay. I was impressed with with the check list that the service rep went through and also that the had been washed. All told a good experience, thanks.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
timely service
byon 03/28/2015
arrived at 3pm needing a service & wiper blades. 1 hr later this was completed and after paying i was driving down the road.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Great Service !
byon 03/17/2015
All of the People that I encountered at your dealership were very courteous and friendly and very respectful from the service dept. and the drivers who picked me up and dropped me off to and from my place of employment. Service was just a great at the time Of purchase about a year prior, no Over-aggressive or pushy sale people.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Not Applicable
1 Comments
Great Experience
byon 03/14/2015
Ray Straub spent more time with me than most salesman would have and hung in with me until we found the vehicle I purchased.This is the second vehicle we have purchased from Ray. He is very patient an does an excellent job.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Service Excellence
byon 03/09/2015
Technical service and courtesy of personnel was excellent. We are a little concerned with the repeat nature of having to bring the car in for service (a GM issue - 2 faulty coil packs now), but Burdick service was both responsive and diligent in addressing the problem.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Service at Driver's Village Chevy
byon 03/04/2015
I was so happy with the service I received! It was my first time there for service and I was absolutely thrilled when I saw they washed my car! I had no idea that was part of the service they do there and it was a very nice added bonus! Thank you!!!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Service department delivers exceptional service.
byon 02/19/2015
I went in for an oil change and inspection. The guy at the service desk said it would be close to 2 hours. They offered us a shuttle to wherever we wanted to go but decided to stay and check out the Cafe and the rest of the mall. The service took maybe an hour and they still said they were sorry for the wait. Exceptional service.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Not Applicable
1 Comments
Air Bag Connections
byon 01/27/2015
It took 4 trips to get this fixed. I'm not complaining about that because I know this was kind of technical. But, I thought the price was far to high for the work done.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? Yes
1 Comments
Customer service
byon 12/27/2014
It was nice that Adam let me know my car would take longer than expected and hooked me up with a rental so I didn't have to sit there and wait any longer.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Happy Customer
byon 11/14/2014
I real yam pleased with your dealership and service. I had great experience to this point. I did rate recommendation to others low because I don't make recommendations. I don't recommend doctors, lawyers, services, or anything.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Customer For Life!
byon 11/12/2014
Dave Sutter is a service writer in your Chevy/Buick service dept. In my 60 years of driving I have never been so pleased as I am with the care Dave Sutter has given me. I know every minute what is going on with my car, the service dept takes my car at the appointment time, and my car is ready when Dave says it will be. I had a complex electrical issue, which was accomplished by John Alpert. My car was going to have to stay overnight, but Dave got me a loaner so my wife could go to work the following morning. We only have the one car. Anyway, I'm telling everyone to go to D.V. for their service work. If everyone at Driver's Village is as professional, courteous and conscientious as Dave and John my friends will also be pleased. PS: Dave should be an instructor in Cutomer Service. If I was still with Xerox, I'd hire him away in a second.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments