All American Ford in Old Bridge

From beginning to end the team at All American Ford were exceptional! Jennifer, Kimberly, Don and Bruce were highly professional, courteous and friendly - all key factors in making our experience of getting a vehicle seamless, easy and enjoyable. We really appreciated their frank and open communication, their responsiveness to every question and their ability to give us the space to decide what we really wanted. Our first contact was with online sales-person Jennifer, who was knowledgeable, patient and excellent in tracking down what we were looking for quickly and efficiently and putting us on the track to getting into our vehicle. Don, who was training someone when we went in, is extremely knowledgable, friendly and the type of sales person that is not pushing a product but instead wanting the customer to feel comfortable that they are getting the features and vehicle they really want. He was a joy to work with compared to what we had experienced elsewhere. Kimberly, our sales manager, helped us arrive at a deal that really worked with little fuss and no hidden costs that appeared along the way. We really appreciated her frank and open negotiation style. Bruce was equally transparent and helpful in finalizing the paperwork part of the whole process and again was not bent on selling us extras. We ran into a problem with getting our permanent plates and registration since we would be out of town when it would arrive. This is where the excellent customer care of the Sales Team really kicked in. They worked with us to expedite and get the plates to us where we were with the car. I must include Frankie here who was the sales manager who kicked this process off on behalf of Kimberly. All in all we have been exceptionally happy with our experience with All American Ford. We have access to another large Ford dealer in NYC from which we have purchased and leased in the past, but the All American Ford Team has made converts of us because of their customer centered service and the quality of care and attention they give their customers. Congrats on that and we have been and will definitely continue to recommend All American to our friends and family.