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Crown Eurocars

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Crown Eurocars
8302 US Hwy 19N, Pinellas Park, FL 33781 (map)
Today 09:00 AM - 07:30 PM
Sales Rating
5 out of 5 stars (210)
Recommend:
Yes (20) No (0)
Service Rating
1 out of 5 stars (179)
Recommend:
Yes (0) No (1)
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Dealership Service Review

1 out of 5 starsservice Rating
Terrible Service Do Not Go There!
Written by Jc on 05/19/2023
Well, dropped my car off because of a recall with the brake booster and they ended up breaking the car even worse. They keep saying the car was towed to them….well the brakes went out! They wanted me to drive it to them??? My top worked and my car didn’t have any power draws or anything ridiculous like that when i had it dropped off. This happened in November. They had me get an eBay part..the service advisor Michael Giordano had me do that knowing it’s against Mercedes policy and then the top quit working and the car developed a power drain because they knew they damaged my car and wanted to cover it up. It’s not rocket science. Yes i insisted they fix it because they broke the car. They couldn’t even figure out what was wrong with it or even diagnose it. If you can’t figure out how to fix a 20 year old car then how can you be trusted to correct issues with a newer one??Mercedes Corporate set a ticket for the Dealer manager Dan Morris to call me back within 48 hours and he never called back. Was on a three way call with Mercedes Corporate and he would never answer. We left messages with his assistant i never got a call back. They just don’t care The service manager Frank Caporrici decided they would not take responsibility for the car and not only did they want their loaner back the exact day they called(because we’re all just going to drop what we’re doing for them)but they said to get the car the way it is even though it’s a safety issue and they didn’t care. They kept mentioning they didn’t have to give me a loaner….we’ll you do if you break my car….which is why they did it. It wasn’t a courtesy call. Sounds unbelievable but it’s what’s happening. Not to mention Michael Giordano stating that my Car (a classic) without a single scratch is known to be a piece of Sh…. SL this is a Mercedes employee!! Beware DO NOT GO THERE. You can message me if you want to know more facts. The hood was even off angle like it’s bent when i had it towed away.This is going to litigation.
  • Recommend this dealer? No
  • Were you satisfied with the quality of work performed on your vehicle? No
  • Did the dealership complete the work within the timeframe promised? No
  • Did the dealership provide you with an accurate quote of the work to be performed? No
  • Do you feel the price paid for service(s) was fair and appropriate? No
  • Did the dealer honor all commitments made? No
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Crown Eurocars on 05/26/2023
Dealer Response
We disagree and are disappointed with your characterization of the events that took place with your Mercedes Benz at our facility. You brought your car in for the SBC hydraulic brake unit not functioning, which carries a 25-year extended warranty from Mercedes-Benz. Although this part still has coverage, the independent mechanical shop misdiagnosed it, which advised you to bring the vehicle to us. We discovered that the issue was a failed fuse box, which was unavailable at the time. So we suggested finding a replacement on eBay, and you insisted on having us repair the vehicle. So we went ahead and installed a used part as you demanded, with the understanding that there was no guarantee of its reliability. After picking up your car, you returned shortly after with a power draw, convertible top issue, and other non-related concerns, then demanded that everything on the car be fixed for free. Unfortunately, due to the age of your vehicle (20 years old) and the fact that it was towed in and not working at the time of service, it is difficult to determine what was working and what was not before its arrival. So we did our best to address the issues you raised, but we cannot fix everything wrong with your vehicle for free. Our description of those events is exactly what took place. As a gesture of goodwill, we provided you with a loaner car for the entire time your vehicle was in service free of charge. Unfortunately, you refused to return the loaner car, which we had to retrieve. Please call me directly if you want to discuss the matter further. We appreciate you bringing your Mercedes Benz to us, and I hope this overview provides some needed clarity. Respectfully, Dan Morris General Manager
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