Crown Eurocars
Customer Reviews of Crown Eurocars
Terrible Service Do Not Go There!
byon 05/19/2023
Well, dropped my car off because of a recall with the brake booster and they ended up breaking the car even worse. They keep saying the car was towed to them….well the brakes went out! They wanted me to drive it to them??? My top worked and my car didn’t have any power draws or anything ridiculous like that when i had it dropped off. This happened in November. They had me get an eBay part..the service advisor Michael Giordano had me do that knowing it’s against Mercedes policy and then the top quit working and the car developed a power drain because they knew they damaged my car and wanted to cover it up. It’s not rocket science. Yes i insisted they fix it because they broke the car. They couldn’t even figure out what was wrong with it or even diagnose it. If you can’t figure out how to fix a 20 year old car then how can you be trusted to correct issues with a newer one??Mercedes Corporate set a ticket for the Dealer manager Dan Morris to call me back within 48 hours and he never called back. Was on a three way call with Mercedes Corporate and he would never answer. We left messages with his assistant i never got a call back. They just don’t care The service manager Frank Caporrici decided they would not take responsibility for the car and not only did they want their loaner back the exact day they called(because we’re all just going to drop what we’re doing for them)but they said to get the car the way it is even though it’s a safety issue and they didn’t care. They kept mentioning they didn’t have to give me a loaner….we’ll you do if you break my car….which is why they did it. It wasn’t a courtesy call. Sounds unbelievable but it’s what’s happening. Not to mention Michael Giordano stating that my Car (a classic) without a single scratch is known to be a piece of Sh…. SL this is a Mercedes employee!! Beware DO NOT GO THERE. You can message me if you want to know more facts. The hood was even off angle like it’s bent when i had it towed away.This is going to litigation.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
Andrew Kinner is awesome
byon 01/04/2021
It was a pleasure to have Andrew as an adviser. He reviewed my warranty, service agreement, addressed issues I had, got my battery replaced under my warranty, and set up a seat repair. I appreciated his kindness, professionalism and going above and beyond.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Used truck sales team
byon 01/04/2021
Omar was awesome. He and Joseph sabzcek were great. These two made my experience a good one. These two went above all expectations. My sales person was Vic. Very nice. He was not on top of the product and warranty. Rest assured Joseph and Omar fixed things right. They saved this deal.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Great customer service
byon 12/19/2020
My advisor, Bruno Onetti, is superb. He is professional and kept me up-to-date every step of the way while ensuring I was being taken care of. Crown MB has a winner working for them. He is clearly excellent at his job and no doubt he enjoys what he does. I highly recommend Bruno
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Oil change GTC
byon 12/15/2020
Tom was very helpful. Overall great experience. Zoltan is great Salesman too.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Very good experience
byon 11/30/2020
The guy Andy who had helped me was Awesome and got everything fixed that I needed and wanted fixed and was given a nice loaner to drive until it was done, my only real complaint was I made an appoint online and even had a confirmation and both times they had no record of it, but thankfully my husband called as well so we were still able to get it in there but other people may not so becareful of that.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Thank you for excellent service
byon 11/29/2020
Crown Tech advisor, Bruno Onetti performed with absolute proficiency and personal care. He is careful with detail work and a pleasure to know and depend on for service to my vehicle, 2012 Mercedes Benz
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Thank you for excellent service
byon 11/25/2020
Bruno Onetti is incredibly proficient, he knows his subject and delivers grateful care to my Mercedes Benz like it was his car. Thank you, Bruno.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Excellent Service!!
byon 11/25/2020
Andy Kinner is an outstanding Service Rep. I live in Riverview but when I have any service needs for my car I drive the extra miles to Crowne Mercedes because of the excellent customer service Andy Kinner provides.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Andrew Kinner
byon 11/13/2020
This was my first experience with Crown. Although my service was for a no cost recall for an airbag, Andrew Kinner was very professional. He even went the extra mile to clean the spots from my floor mats
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Bruno Onetti
byon 11/10/2020
Bruno was attentive and detail oriented. He worked with warranty companies in order to get the best result for his customer. I received the first class service expected of a Mercedes dealership.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Professional - Shelley Frye
byon 11/09/2020
Shelley Frye has helped us solve a sensor problem in the past, and her continued interest in our driving pleasure makes visiting Crown something to which we look forward.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Best service department I've been at!
byon 11/09/2020
Bruno Onetti in service department just goes above and beyond for customer service. I've never been to a dealership where me and my family are treated like royalty. He does not have to but he does and thats what makes us come back and get all recommended services done! Dan Morris is a phenomenal Manager there! His takes pride in his dealership and customer service is 100%. Zoltan in sales is also amazing and has above and beyond customer service. If you have any concerns, go straight to Dan, avoid Greg. Greg from pre owned sales manager did not do anything to provide good customer service. Did not want to talk much and said he would follow up and didn't. Thats my only concern. Overall all the employees are amazing!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Andrew Mrasz is the best!
byon 11/06/2020
Andrew Mrasz is the ultimate professional and makes the process of servicing my car so much easier. He’s very attentive and warm. I wish every car dealership had more people like Andrew!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? Yes
1 Comments
Reliable
byon 11/06/2020
Professional staff, very knowledgeable
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Crown Mercedes service department
byon 11/03/2020
Amazing and outstanding service by the dealership and Shelly Frye. They went above and beyond to service my car! Friendly and down to earth people who really live the core values of the company. They put customer’s needs as a high priority! Unlike other Mercedes dealers in the area, here you are treated with respect and and you always feel welcome! Highly recommended dealership! The service provided by Shelly was outstanding. Thanks so much!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Crown Eurocars
byon 10/28/2020
This is the second time I have shown up in an emergency type situation and the second time they have knocked it out of the park. Andrew Kinner did an awesome job assisting me, explaining my options and doing everything to expedite my process. Customer service like that makes me wish I could visit Crown Eurocars for everything.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Always Chose The Crown!
byon 10/27/2020
Car dealerships get a bad reputation for high prices but you truly get what you pay for. I spent thousands of dollars at a Performance shop. My problem was not only still there but worse. I called Andrew Mrasz and problem was solved. If you want it done right, see Andrew over at Crown Mercedes! Customer for life Will.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Awesome service experience
byon 10/20/2020
Andrew Kinner is the best Service advisor ever. He was very informative from start to finish! He also reminded me of Joel Osteen.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
New Slprinter Transmission
byon 10/13/2020
Bruno Onetti’s service can only be described as perfect! He is knowledgeable, professional, friendly and worked especially hard to get our new transmission quickly and at a good price. James Adams
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Great experience
byon 10/12/2020
Shelly Frye was phenomenal in service in all areas of Mercedes she went above and beyond and I’m great full for her service
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments