Hoffman Ford Lincoln

As a Lincoln/Ford owner for 5 decades, you might say I got accustomed to anywhere from mediocre service to incompetent service at many Ford Dealerships and just lived with it. As a devoted Ford Man, I accepted an unacceptable level of service, as the irritating part of buying Ford/Lincoln or Mercury. It was like a trade-off; a good product for bad service in the greater Hartford area. All that changed when I decided to try Hoffman Ford/Lincoln in East Hartford. It was just a dealership I never had the opportunity to do business with for no certain reason. I shot Dennis (in parts) an email about a key/fob issue I was having late one night. He immediately responded the next morning and had me come in with the damaged fob/key. Greg in parts put the wheels in motion and ordered a new Key/fob which was at the dealership the next day. At the same time, I took a walk through the service department area and introduced myself to Jason, who was extremely accommodating and welcoming. Greg in service called me upon it's arrival and I set up a service appointment with the convenient online appointment option. On Thursday, 5/18/17, I brought my vehicle in and was immediately greeted at the overhead door and allowed to drive in. All my information was taken and I was immediately sent into Brian Barbour, who again was extremely welcoming and accommodating. Brian was knowledgeable and oddly enough our paths had crossed years ago. I also had the pleasure of meeting Jeff Dorman, the Service Manager, who appears to have "hands on" with the entire service operation and doesn't sit behind a desk and on the phone. Brian advised the car would be finished in one hour and as promised, the car was ready to go in one hour. The service department washed the car as a nice touch and I felt like a valuable customer. Unlike some other dealerships, I was not handed the keys and told to go find my car out in a lot with a few hundred cars. The car was five feet from the customer lounge/service writer area. I also paid my bill with Brian and did not have to find a cashier. Simply, great service, Simply the way a service department should be run. At previous Ford Dealerships, I was told my car was ready, only to get there and the poor cashier could not find my paperwork/keys, or for that matter, the service writer. Thank you Hoffman Service for a great experience this morning... My only regret is that I didn't find you sooner. It would have saved me a lot of aggravation and heartburn. I think other Ford Dealerships in the area should spend a day or two at your dealership and mirror their service department around yours. With all of the aforementioned, I give Hoffman Ford/Lincoln Service a full FIVE STAR RATING without reservation or hesitation.