Hoffman Ford Lincoln
Customer Reviews of Hoffman Ford Lincoln
My mother said if you have nothing good to say
byon 07/10/2023
Poor service worker seemed to have little support totally overwhelmed did the best he could under the circumstances. The warranty work got done and some recommendations were made. I opted to not use there services and was able to make arrangements elsewhere. My keys they said that I didn’t leave them so one there knocked them into the back seat. I had to leave work to go find them myself as soon as I got there 12:20 pm I expected to have the work done by 12 had dropped the car at 8am with an understanding 2 hrs I suspect due to it being a warranty recall the keys were suddenly missing
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Very poor
byon 12/29/2021
I made an appointment with the service department and was expecting someone to pick me up. They never picked me up. When I arrived at the service department on time they indicated the service would be 1.5 hours it took 2.5 hours consequently making me extremely late for an MD appointment.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
Intergity
byon 08/12/2017
Had a great experience with the Ford service department. The facility was clean, I was seen right away and was given a loaner car as promised. The service was reasonably priced and the technician worked with my warranty company to help sort out my car issues. Will definitely trust them to service my car again.
Five Star Service Department!
byon 05/18/2017
As a Lincoln/Ford owner for 5 decades, you might say I got accustomed to anywhere from mediocre service to incompetent service at many Ford Dealerships and just lived with it. As a devoted Ford Man, I accepted an unacceptable level of service, as the irritating part of buying Ford/Lincoln or Mercury. It was like a trade-off; a good product for bad service in the greater Hartford area. All that changed when I decided to try Hoffman Ford/Lincoln in East Hartford. It was just a dealership I never had the opportunity to do business with for no certain reason. I shot Dennis (in parts) an email about a key/fob issue I was having late one night. He immediately responded the next morning and had me come in with the damaged fob/key. Greg in parts put the wheels in motion and ordered a new Key/fob which was at the dealership the next day. At the same time, I took a walk through the service department area and introduced myself to Jason, who was extremely accommodating and welcoming. Greg in service called me upon it's arrival and I set up a service appointment with the convenient online appointment option. On Thursday, 5/18/17, I brought my vehicle in and was immediately greeted at the overhead door and allowed to drive in. All my information was taken and I was immediately sent into Brian Barbour, who again was extremely welcoming and accommodating. Brian was knowledgeable and oddly enough our paths had crossed years ago. I also had the pleasure of meeting Jeff Dorman, the Service Manager, who appears to have "hands on" with the entire service operation and doesn't sit behind a desk and on the phone. Brian advised the car would be finished in one hour and as promised, the car was ready to go in one hour. The service department washed the car as a nice touch and I felt like a valuable customer. Unlike some other dealerships, I was not handed the keys and told to go find my car out in a lot with a few hundred cars. The car was five feet from the customer lounge/service writer area. I also paid my bill with Brian and did not have to find a cashier. Simply, great service, Simply the way a service department should be run. At previous Ford Dealerships, I was told my car was ready, only to get there and the poor cashier could not find my paperwork/keys, or for that matter, the service writer. Thank you Hoffman Service for a great experience this morning... My only regret is that I didn't find you sooner. It would have saved me a lot of aggravation and heartburn. I think other Ford Dealerships in the area should spend a day or two at your dealership and mirror their service department around yours. With all of the aforementioned, I give Hoffman Ford/Lincoln Service a full FIVE STAR RATING without reservation or hesitation.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Long wait for "The Works"
byon 02/17/2016
Went in for "The Works" package on my 2011 Ford Fusion. Waited almost TWO HOURS for them to complete this work. Another gentleman came in ~30 minutes after me to wait while he got the same service package done on his 2014 Ford Escape. He was done over 10 minutes before my vehicle was completed. Nothing extra was found on my vehicle, and yet I was there an extra 45 minutes. I was only given a vague explanation by the service writer that they were waiting on the tech to finish his paperwork. When I called the service manager's number on the invoice I got his voicemail (outbound message was from 2/12....might want to update that just saying) and am waiting to hear back. As of now I will NEVER return to this dealership for service, and my review may change depending on what the service manager says to me, if I even hear back from him today. If not they will continue to hear from me until this is resolved satisfactorily.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? Not Applicable
1 Comments
Service
byon 12/17/2014
This was my first time there for service and was very impressed. The entire process was very quick and pleasant. I purchased the total service package, so the last two questions didn't apply to me.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Not Applicable
Recall
byon 12/13/2014
People are really nice there. I showed up without an appointment due to a mix up, but they still managed to fit me in and get the work done in a timely manner.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Not Applicable
Service Repair 2003 Lincoln Town Car
byon 12/02/2014
Chris Sawyer is a good, knowledgeable service advisor. He takes good car of his customers.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
great service experience
byon 11/14/2014
Brought my 2014 Ford Escape in for 3(!) recall-related repairs. The shop was clean, the people were polite and helpful, and the service was fast. They had a shuttle to drop me off to work and pick me up when the car was ready. All around a great experience... I would definitely use their services again.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Great, great service
byon 10/30/2014
I left my car in the Hoffman lot on Sunday. The powertrain was broken and leaking transmission fluid. I was not an existing Hoffman customer and had a car that needed a major repair. (Fortunately, it was under warrantee.) Chris, my agent, had the car inspected and diagnosed by mid-afternoon on Monday (big day in the car repair business). He had the part sent overnight and the car completed by the end of business on Tuesday. Moreover, they tested all the computers and took the car out for a drive with a computer monitoring the transmission in vivo. I live in the next town over from Hoffman. The van driver picked me up and brought me to the dealership this morning. He was a friendly, pleasant guy. My car now drives like a dream. This makes me very happy because I bought it used and it is the only car I have ever loved (I'm 59). BTW it is a 2012 Ford Fusion SEL AWD. I highly recommend it. Anyway, thank everyone at Hoffman who made this so seamless. Will be back for all of my major repairs.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
amazing
byon 10/14/2014
Janetta was wonderful also Brad
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
2003 Lincoln Town Car Service
byon 10/07/2014
Great job of servicing my 2003 Lincoln Town Car. A small problem with the warrenty covering the repair that was addressed and corrected by the service advisor. And my car was cleaned and the tires detailed was an added plus. I will have my car service there in the future.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Routine Service
byon 10/04/2014
Service was completed as requested, on time and in a friendly and courteous manner. Service advisor was attentive, knowledgeable, informative and responsive. As has been previously experienced, very satisfying.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Consistently good service
byon 10/03/2014
I didn't have an appointment and my problem was an easy one, but one that I couldn't fix myself. They took me promptly and I was on my way....thank you, Hoffman Ford!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
excelance
byon 10/02/2014
I have never been so satisfied and janetta marrero was the most caring and understanding person i have ever had the privilege to deal with. The Call from Brad was very special that this company cares
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Wheel Replacement - 2013 Edge
byon 10/01/2014
$1400 to replace a tire and wheel? Really???
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? Yes
1 Comments
Professionals
byon 09/27/2014
I was greeted with a smile the second the bay door opened. The service man even opened the truck door for me. The garage was clean and organized suggesting a focus on safety. Visited the parts dept and the very informative clerk answered all my questions. Enjoyed a free cup of coffee and checked out the latest Ford products on the lot and in the exceptionaly stylish showroom. I was again greeted by some really nice people who treated me like family when I said my 2014 f350 was in for scheduled service. This truck is my livelyhood. The techs went through my truck knowing what to look for in a work vehicle that starts up at 6 am every day and does not quit until after dark. Hoffman Ford has a lifetime customer here because it shows the entire team has their game together. One thing that really stood out was everybody radiated confidence. There wasn't any negativity or sorry faces. When people smile...it makes you feel you are doing the right thing. Thank you Hoffman team for making my truck buying and service a total pleasure. You have my trust. Bogart W. Muller 2014 f350 4x4 xl ext cab w/ plow in vermillion red.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
oil change and tires checked
byon 09/19/2014
Janetta M was great to work with, she was honest and very professional. I will take all my car needs to Janetta.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
service
byon 09/18/2014
Janetta M is awesome!! Very professional and efficient!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
easy service
byon 09/16/2014
all work was completed on time and as quoted.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
5 Star service!
byon 09/09/2014
Excellent from start to finish!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Not Applicable
1 Comments
1 Comments