AutoNation Chrysler Dodge Jeep Ram Southwest

You would think that Auto Nation Chrysler Dodge Jeep RAM Southwest might be a reputable business, but it clearly is no different than the [non-permissible content removed] used car dealerships that are so common. I was scammed! I am angry with myself for falling for their ploy, but extremely angry at this dealership for taking advantage of me and my situation. I found a vehicle I was interested in on Autotrader.com. I expressed my interest in the vehicle to the dealership and began the buying process. I do not have good credit right now so getting approved for financing was a challenge. The dealer’s financing department found me a lender, so I made an appointment to go see, test drive and purchase the vehicle I wanted. I drove to the dealership from over 50 miles away and was 30 minutes late to my appointment due to traffic and other factors. So I arrived more than 4 hours after the appointment had been set up. I received emails and texts assuring me that the vehicle was there and ready to go. The emails even said that the vehicle would be brought to the front of the store and ready to be test driven. I walked into the dealership and was told by the salesperson that he just found out 5 minutes prior that the vehicle didn’t pass inspection and was not safe to be on the road. Again, I was assured earlier that the vehicle was available and ready. I had asked for financing information and additional photos of the vehicle prior to making the 50 mile drive and neither of those requests were fulfilled, so I should have been wary at that point. When learning that the vehicle I wanted was not available, I should have turned around and walked out then and there. The status of that vehicle was surely known well before I arrived. It is CLEAR that the ad for this vehicle was a lure and that the dealership never had any intention of selling me that vehicle. For this dealership to deny any of what I have written would be an insult. Instead of getting the vehicle I wanted at a good price with manageable payments, I ended up signing for a vehicle that I likely can’t afford, cost twice as much, is not really what I wanted, has a higher payment, and a longer commitment to payments. I realize that I fell for this and that I am ultimately responsible for getting myself into this mess, but I was definitely taken advantage of due to my credit situation and desperation. When the salesperson called me a couple days later, I expressed my concern and was blown off. I sent an email requesting the names and numbers of senior managers and the salesperson I had dealt with ignored me. No, I do not recommend this dealership. This is a prime example of why most people hate having to buy or replace cars. If for whatever reason you still want to buy from this place, be very careful. Do not work with Luke Clark. He is well trained and will likely take advantage of you too.