Customer Reviews of AutoNation Chrysler Dodge Jeep Ram Southwest
Worse service ever
byon 12/07/2023
Had a 10am apple for oil change and recall work to be done on my Ram. Was told it would take 4 hours to complete I decided to wait for my truck. Due to the fact I didn’t plan very well and didn’t think it would take so long with an appointment. So I waited. 31/2 hours later and noticed my truck never moved decided I had enough and knew that the work wouldn’t be done by hour 4. Went to get my keys. The service writer couldn’t find my keys and once he did said “I’ll bring it up front” not knowing it ever moved. I informed him it was always up front. And left. We (wife and I) have brought 3 cars through this dealership with amazing service even the finance people were awesome. Thought the service department would be the same. Boy! Was I wrong. No clue no customer service no service done. Total waste of time. Worse service place ever.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
Oil Change
byon 12/02/2023
I have used this location 3 times for and oil and tire rotation. I have not had any issues. During this appointment we dropped the Jeep Wrangler off the night before, they kept me updated on when it would be ready as they are running behind which was fine as I had let them know the night before when we dropped it off that we would be picking it back up shortly after 5pm. Each of the staff we have either talked to on the phone or interacted with have been friendly and answered any questions I have had. We plan on using this location again for our next oil change.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Don
byon 11/23/2023
Get service from a trusted provider. Our car is a diesel Grand Cherokee so it’s different then most Grand Cherokees.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Radiator replacement
byon 11/17/2023
2013 Dodge Durango, Code P1028. Was told that the T-Stat should be replaced and that the radiator had a leak. Cost to replace..$3,000.00 Wow! Paid the $285 for the diagnostics, tech did not clear the code.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? Yes
1 Comments
First service visit
byon 10/27/2023
Our first visit for service was excellent. The technician who helped us (Colin) was helpful and took the time to explain the problem. We especially liked the video showing the car’s undercarriage and engine.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Serviced my ram 2500
byon 10/16/2023
Excellent service. They were great and informative all along the way.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Great service and communication
byon 10/13/2023
The service team was able to move my appointment up since another customer canceled their appointment. Parts that were needed for my vehicle were on backorder, but the canceled appointment allowed me to get service sooner. With the previous customer canceling, I was able to get schedule and seen within 24 hours. Since I live 4 hours from the dealer, Ryan and team were able to expedite my repair and have my vehicle back to me same day. Communication and coordination were superior.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Oil change
byon 10/05/2023
Went in for oil change and tire rotation. Everything went smoothly and was out within the hour.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Did they forget I was waiting???
byon 10/03/2023
I was told due to call INS my oil change would be an hour and 15 min. After an hour and a half I went and checked and it was done, parked in a spot, tech had to grab my keys etc. I wonder if they either forgot or didn't notice the "waiting" stamp on my invoice.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Prompt, courteous service
byon 09/21/2023
Annual service on my Cherokee was performed correctly and on time. Service staff was friendly and courteous.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Great Service
byon 09/09/2023
The service department communicated with me often and in a manner that allowed me to trust them with my vehicle. I’ll continue using them as well as recommend them to others.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Great service experience
byon 09/07/2023
I had a great experience getting my Jeep serviced here. The staff was extremely communicative and upfront with everything, along with the time it would take. Was very smooth and I was in and out in around 2 hours!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Skilled Team of Professionals
byon 08/08/2023
Retired Marine / Iraq Veteran went into a dealership with a problem that 9 months and 4 other dealerships fail to diagnose or repair. Amanda and her Team of highly skilled professionals found the problem and repaired my vehicle within 1 hour, taking away my Anxieties. (Amanda, Colin, Jason) There was an issue that Amanda took to Dave the General Manager. Fixed! Their Professionalism, Trained Skills and "We Care about our Costumers" attitude, will forever keep me coming back. MSgt Goins USMC RETIRED
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Tire Rotation
byon 08/08/2023
They did not perform a tire rotation as requested yet the representative assured me they did and clearly noted on the receipt. The tires were exactly where they were before and after.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
1 Comments
Filter Change
byon 08/07/2023
It was good. Got a lot of questions answered about a recall at the same time. The video sent of the inspection was awesome to see. Was not expecting that.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
60k mile service
byon 07/31/2023
Great service. Very expensive.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? Yes
1 Comments
my dodge grand caravan
byon 07/27/2023
the serviceman i was having tell them to do the work was not good he got every thing fixed except one my sliding door on the right it opened one time and then quit. i went thur this 2 or 3 times and then gave up!!! john harrower
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? No
1 Comments
Simply the Best
byon 07/27/2023
I have never had a experience like I have had at Jeep Ram Southwest. I have had three of my new vehicles in for service there and all have had the same result. No one in the automotive industry even comes close. Make an appointment with Ryan Shaw and you will see what I mean. Every single employee there gets it, they are a top notch team from the top to the bottom. It’s old school customer service not the “new normal” that you get everywhere else!!!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Outstanding service. Ryan was fantastic.
byon 07/24/2023
Punctual, efficient, professional. Super experience.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Oil change
byon 07/21/2023
Service tech was very helpful and friendly my car was finished pretty fast and they sent me a video the next day of suggested work that I should consider in the near future
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Great customer service
byon 07/21/2023
Had to take my Jeep in for routine oil change and recall! Was able to make a quick appointment and staff was friendly and efficient.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
We make it easy - we'll buy your car with a check that you can deposit the same day, our pre-owned vehicles come with a 5-day return policy* and we'll even sanitize your vehicle so you can buy and service safely. Now that’s easy. Schedule an appointment today!
*Money-Back Guarantee is valid for 5 days or 250 miles, whichever comes first. See store for complete guarantee, warranty and service contract details.
1 Comments