Community Chevrolet
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"Community" Chevrolet
Written by 12/03/2015
onI've always had pleasant experiences with Community Chevrolet. Recently, I took my 2003 GMC Envoy to get a headlight water pump replaced. The repair was completed but associate, Hugo informed me that my ignition coil was in dire need of replacement and If it wasn't replaced, my car would stall when driving. Unfortunately, I wasn't able to afford the coil replacement with my budget being tight during the holidays so I declined and went back to pick up my car. As I was walking up to the building, a repairman named John stopped me at the door surprising me that since he had a used coil in good working condition on hand from another car that recently underwent a full service; he installed it in mine quickly at no extra charge. He told me that he did not want to risk me driving the car off the lot without all cylinders running and that my safety was top priority. My experience at other auto repair shops seldom make me feel as if I'm being taken advantage of but the solution and gesture that John and Hugo offered not only meant the world to me; it secured my trust and business. It confirmed the vast difference Community Chevrolet has compared to most other auto shops with misplaced priorities and hidden agendas. This experience also further supports the use of "community" in Community Chevrolet. Well done guys. I'll be back.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
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chevyburbank on 03/10/2016
Dealer Response
hank you for the fabulous review! It is great to know that our staff's excellent customer service has earned your continued patronage. Please feel free to call or stop by if there is anything else we can do to help you. Also, make sure to visit us on Facebook to take advantage of our exclusive specials. Salim Haroon - GSM, salim@yourchevy.com, 818-843-2200
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