Community Chevrolet
Customer Reviews of Community Chevrolet
Customer Service
byon 04/09/2024
It is always a great pleasure to be assisted the staff never fails me and my car is always well taken care of.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Service
byon 01/19/2024
Made appointment, work completed very satisfactorily
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Still Happy
byon 02/11/2016
Your service adviser, Mark Evans, was very helpful with updates and providing me with a loan vehicle. In fact, everyone I dealt with was polite and helpful. I think these surveys would be more realistic if sent out after I put on a thousand miles or so to really know how happy I was with the service.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
FRAUDULENT - GO SOMEWHERE ELSE!!!!
byon 01/22/2016
I have been to your dealership twice for service. I'll describe the latest experience. Vic is underwhelming and doesn't seems quite passionless about the customer. When there's a problem there isn't a sense of urgency to deal with it. And it comes across badly. Secondly, I don't have the numbers in front of me, but I was quoted rates on my steering gear of roughly $1500, brakes at $600, flush $115, Engine Mounts at $885. There's more. I then took it to my mechanic whom I've been going to for 20 years who is VERY trustworthy and spent a decade as a dealership mechanic. He said the engine mounts were fine. The Steering gear wasn't even the problem, the brakes he charged $200 to resurface and replace. This is as close to consumer fraud as one can legally come to. I won't be back and I will be spending time on social media. Oh, and I was over-charged for my oil change and charged $90.00 for you to tell me something was wrong with the steering and it was misdiagnosed. Oh and you rotated the tires and put the one that had a leak in the front. And I paid for that. That is dangerous and erroneous. My mechanic put it in the back for free.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? Not Applicable
1 Comments
2005 corvette service
byon 12/22/2015
Came in for routine service check and was taken immediately. Car was returned after inspection and filter change within exact time as predicted. I will return for any other necessary work.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Car problems during labor.
byon 12/14/2015
Our car's battery dies the night my wife went into labor. We scrambled to do all we could, and were able to get the car in just in time. They totally took care of us, they gave us a rental, and even called me the next day to tell me not to worry about returning the rental "on time" because "family came first." It does, and their ability to notice that, and go out of their way to take care of us was exactly what we needed at the time. When I was able to return the vehicle it was actually quite funny, because it felt like a Nascar pit-stop with how fast everyone moves to get me in and out so that I could get back to my Wife and newborn child. I can not thank all the staff there enough for what they did for us, and for the waves and cheers they gave as I drove off back to the hospital. It was great. They were great. I will continue to do business with them because of that very experience. We all live in the real world. In the real world unexpected things happen. Community Chevrolet in Burbank took care of my family and I when those things happened. That's "family" to me.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
"Community" Chevrolet
byon 12/03/2015
I've always had pleasant experiences with Community Chevrolet. Recently, I took my 2003 GMC Envoy to get a headlight water pump replaced. The repair was completed but associate, Hugo informed me that my ignition coil was in dire need of replacement and If it wasn't replaced, my car would stall when driving. Unfortunately, I wasn't able to afford the coil replacement with my budget being tight during the holidays so I declined and went back to pick up my car. As I was walking up to the building, a repairman named John stopped me at the door surprising me that since he had a used coil in good working condition on hand from another car that recently underwent a full service; he installed it in mine quickly at no extra charge. He told me that he did not want to risk me driving the car off the lot without all cylinders running and that my safety was top priority. My experience at other auto repair shops seldom make me feel as if I'm being taken advantage of but the solution and gesture that John and Hugo offered not only meant the world to me; it secured my trust and business. It confirmed the vast difference Community Chevrolet has compared to most other auto shops with misplaced priorities and hidden agendas. This experience also further supports the use of "community" in Community Chevrolet. Well done guys. I'll be back.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Recent Service
byon 11/20/2015
My Service Tech, Sam, was great. He took care of everything, including arranging for a rental car for me. Always a pleasure dealing with all Service personnel. Everyone is pleasant, courteous, knowledgeable and ready to help.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Luxury class customer service.
byon 11/19/2015
Mark was extremely knowledgable, attentive and responsive. He was not just another "person working in a service department" like one might find at another dealership. Actually, everyone that I encountered at Community Chevrolet was fantastic. This was an A+ experience.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Helpful Folks at Community Chevrolet
byon 11/16/2015
Initial phone call concerning maintenance of vehicle was nice. Sam, Service Advisor was helpful, friendly and professional when checking in. Service work only took a few hours and checkout was fast.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
2013 Chevy Sonic
byon 11/02/2015
Victor was amazing and made my experience wonderful. He followed up on my car repair status and I was given a rental car to use while my car was being fixed.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Love Community Chevrolet
byon 10/31/2015
The entire team is always very courteous, knowledgeable and provides stellar service! Need exclellent service the 1st time around? Use these guys! I'll always come back to Community Chevrolet.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Community Chevrolet Service is 5 star!
byon 10/29/2015
Hugo and the Community team are always helpful and make my experience at the dealership a pleasure! I always feel like a special client and well taken care of.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Sam Kaner
byon 10/22/2015
I am never disappointed with the sales and service at Community Chevrolet! I've bought 4 cars and everything is always great!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
excellent
byon 10/19/2015
The staff was helpful and organized. They communicated with me throughout the day and took care of my problem thoroughly.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Satisfied customer
byon 10/15/2015
I have always been pleased with Community chevrolet's customer service at all levels, looking forward to continue being a loyal customer for a long time. Your service is excellent thank you.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Community Chevrolet Service
byon 10/08/2015
Mark Evans is the Service Writer I have ever had, including the Service Writer at the Porsche dealership for my wife's car.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Rafael experience
byon 10/07/2015
I had an issue with a previous pre owned vehicle. I thought I wasn't going to be solved in positive manner however they performed an outstanding service specially Elizabeth Bonilla. She and Wes McClelland were very attentive and very polite.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Review
byon 09/24/2015
I was very pleased with the efficiency and courtesy shown me during my last visit. Everyone was very accommodating, and the problem ( a dead battery) was able to be taken care of while I went about doing what I had to do during the day. Thank you.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Maintenance
byon 09/02/2015
There is almost nothing better than starting my week and seeing Vic, Sam, Mark and Janet. Y'all are THE model that all car dealerships ship strived to be. I've been at your location during bad times with lines out the door but your crew always seems to be there with a smile. I have also been in the car with Janet while a lady basically "jerk" a clipboard out of her hand and of course Janet was as sweet as pie. THANK YOU!!!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Glad to have had my car serviced by Community Chevrolet!
byon 08/28/2015
I have often been afraid of going to the dealer for service due to cost issues, however, having Vic responsible for my service and the clear lines of communication made it a great experience and I plan on having my oil changes and service done with you from this point forward. I hope the great service continues! Thank you.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments