Moses Buick GMC
Customer Reviews of Moses Buick GMC
Outstanding salesman
byon 12/27/2022
Our salesman was Lance Coleman at Moses GMC in Charleston, WV. He did an outstanding job of communicating with us throughout the sales process and final delivery of the new GMC. Everything went very smoothly.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Outstanding salesman
byon 12/27/2022
Our salesman was Lance Coleman at Moses GMC in Charleston, WV. He did an outstanding job of communicating with us throughout the sales process and final delivery of the new GMC. Everything went very smoothly.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Very Sad
byon 02/02/2020
Just wanted to let you know we drove all the way from Parkersburg to look at a car that was shown on website for a little under $20,000. After talking to the sales guy Vince, witch was very nice, but found out you had to finance through them to get the deal. We even had a trade in. We were willing to pay cash, but they didn't budge, the price actually went up. So, we shall try other places to give our money to somebody else that doesn't have a hidden agenda. Btw, sales Manager stayed in office the whole time. Very sorry I wasted my Sunday on this trip..
VERY VERY DISAPPOINTED
byon 12/30/2019
Our vehicle was taken in last Monday (12/23) for oil change and inspection, of course something was found wrong with the rear of the vehicle. They said it would be done by end of that day....which became Thursday....which became Friday....which finally was done around noon on Monday (12/30). My husband asked at least twice for a quote and was told he would be texted the price and never was given the quote so the cost was way more than we expected. I will never recommend this service shop, nor will we ever go back. I only gave it one star because I had to to submit the review.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
1 Comments
No 99 point inspection
byon 12/04/2019
Vehicle was turned in for a warranty notice and LOF. Vehicle was returned without the tires aired , and no fluids topped off (Ran out of windshield washer fluid on way home). Things I normally do and are capable of doing, but when it is advertised and mentioned to be part of the over all service , then it is expected. The 99 point inspection was even listed on the invoice, so you would think it was done.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
1 Comments
New truck detail.
byon 09/17/2019
Was not satisfied with the way my new truck was cleaned before I took it home. General sales manager David Fields contacted me and told me to bring it back in and they would make it right I took it back in and they did a fantastic job detailing it .Thanks David and please thank the young man who did the job he should be commended I thanked him before I left but didn't get his name.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Very Pleased
byon 03/03/2019
I went to two dealerships before visiting the Moses website. I was in doubt of the cars I test drove. When in doubt don't do it right ? I visited Moses website and viewed a few vehicles and was instantly attracted to the Kia Optima. I made an appointment and was greeted by George and told him what I was looking for. We test drove the car and I had zero doubts. I bought the car and everyone loves it ! I recommend Moses to everyone . Thank you again George !!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
VERY HAPPY!!
byon 02/21/2019
I had an awesome experience with Moses downtown! My salesperson, Jacob, made my buying experience the best I've ever had...from searching for the car I wanted along with the payment I requested. He was very knowledgeable about all the bells and whistles of the car. He is always available whether in person, phone or text. Even though I purchased my vehicle in December, he is still available whenever I have a question. I've recommended Moses to all of my friends.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Great place to buy
byon 02/22/2018
ALL the personnel, at Moses Downtown,that I was in contact with was very courteous and professional. They did not pressure me in any way,shape,or form to purchase a new vehicle and treated me with utmost respect as if I were a millionaire(which I am definitely not). They worked hard and long to satisfy me and get me the vehicle/deal I wanted. A big THANK YOU to all those involved especially John Witt.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Great people and great service at Moses Downtown
byon 04/15/2016
The people at Moses went above and beyond my expectations. David, Celestia and Mike were honest and upfront and they came through with every promise and then some. If you are looking to buy a car with little to no hassles and honest, caring people to help you through the sale then Moses is the place for you.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Excellent, prompt and courteous service!!
byon 02/25/2016
I came in with a flat tire after having bought my new car less than 1 week prior!! Tana was so courteous and accommodating, as well as her technician, Kenny. Knowing I was upset this was happening so soon after a new purchase, she took care of me promptly, and assured me it would be taken care of quickly. My service was complete, and I was back on the road in less than 1 HOUR!! I will definitely visit Moses Downtown, and Tana, for future service! :)
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Happy Customer
byon 02/11/2016
Yet again, I had a great experience at Moses service center. I was treated with very respectfully. I am so impressed with the lady who works in the office of the service department. I have seen her remain calm, more than once, no matter how many tasks she has on her plate. She always takes time to talk to me when I am there.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Friendly service rep, but service is not so great
byon 02/10/2016
I take my wife's car to Moses's service department because of my wife's wishes, not there service. Their service has never been outstanding and several times it has been less than average. In the past they have neglected to lubricate the door hinges and latches, for example, then when I took it back they put a huge excess of white lithium grease on them as if the mechanic was made. I took pictures and sent them to the dealership. They never provide detailed information about what they have done or found. I always ask for a safety check since it is my wifes car. They never tell me the tire pressure, brake condition, the condition of the hoses and tires, or any other major detail. I do not think they check the wiper blades or all the lights either. At the Ford garage, where I take my truck, I get a list of items showing me the tire wear and pressure, fluid levels, etc. Moses never gives me that detail. Even when I ask for a particular item to be checked, typically there is no feedback.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? Not Applicable
Great services!!
byon 02/10/2016
Great service and friendly people. Also great shuttle service!!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Great Dealer!!!
byon 05/12/2015
I had a hiccup with Moses at first, but after this last visit I am extremely impressed with the service staff!! Your service staff has done a fantastic job at finding all issues with my vehicle and getting them fixed. My only concern was that they never have loaner vehicles available. But other than that coustomer service was great, also I absolutely love the communication that Moses Service Department has with coustomers!! Doing a fantastic job Moses Of Downtown!!!
- Recommend this dealer? Yes
- Did the dealer honor all commitments made? Not Applicable
Moses is great dealer
byon 04/07/2015
They have bee great from first contact. However the generic inline adds that GM puts out are deceptive . I called them thinking we were talking about the advertised price . you not only have to read the fine print about rebates and how few qualify but you have to search to find it . This is a GM issue not Moses they were great all along . Moses gets 5 stars GM gets -0-
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Not Applicable
Excellent Customer Service
byon 03/09/2015
This was the first maintenance appointment for my 2015 Buick Enclave that I purchased last fall (oil change and tire rotation). It was very easy to schedule an appointment within the time period I needed, on short notice. The dealership provided a courtesy van that took me to work and picked me. All work requested was done, and all personnel I met with were very customer-oriented and very professional. So glad I purchased my vehicle from Moses.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Amazing Service
byon 01/07/2015
Greg in service always takes care of any issues I may have. I purchased a Certified Pre-Owned vehicle and didn't have to remind them that my oil change was free, they already knew! Very short wait time. Definitely recommend. A+ Service and Sales!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Sales and service
byon 12/16/2014
We have purchased multiple GMC Yukon's, Acadia's, HD Sierra's and HD Savanna's. Sales and service is always A+....impossible to beat.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Excellent Service
byon 09/09/2014
Great service, great people, didn't have to sit all day and they were very good in keeping me informed throughout the time I was there. Excellent place.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Very dishonest salesman
byon 09/08/2014
My wife and I came to look at a car on the lot and Fred S showed us that car as well as a newer model which we ended up buying. I explained that I needed to have the car checked by a mechanic before finalizing the purchase. I came in on a Saturday and was pressured into signing the paperwork for the sale. I was not able to take the car to a shop and have it checked out before purchase. I offered to do this Monday (it was Saturday and the shop was closed) but was told they couldn't do this since they can't allow the car off the lot with their plate without him going along for the ride and he can't take the time out to do this. He also said there would be paperwork stating that the car could be returned if it doesn't pass. There was no such paper and he seemed upset that I was reluctant to sign papers for this reason, acting insulted that I wouldn't accept his word that any car they sell would have already passed their inspection and that that should be good enough for me. They also seemed bothered by the fact that I was actually reading the documents before signing and annoyed when I found mistakes and they had to reprint some documents (mostly their choice-I wasn't too bothered by the mistakes.) My experience with the actual purchase of the car was so bad that I actually feel good that they were probably just as annoyed by me as I was by them. I will be taking the car to be checked tomorrow just to be safe. As far as I can tell, there is nothing wrong with the car, but I am not a mechanic. Nobody should be treated the way they treated me at Moses. I have no intention of shopping there in the future and will let people know of my experience when they are shopping for a car.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? No
Fantastic GM Service
byon 06/06/2014
Bought the car here, and return for service. Always courteous, explain all things needing done, excellent technicians and advisors. Courtesy shuttle to local mall so you don't have to sit around waiting. Moses is the best service garage I have ever trusted my car to.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Not Applicable
1 Comments