Customer Reviews of Pinkerton Chevrolet
Pinkerton Chevrolet in Salem, VA
byon 02/26/2024
This dealership always handles my service appointments in a very professional manner. They are efficient and you can depend on them to perform work in a timely manner. They do good work.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Just needed a battery?
byon 02/27/2024
I went in with my car because it was sputtering and jerking when I accellerated quickly. Pinkerton told me it was a battery and a negative cable. I don't believe it was the battery but it was probably the cable. My car had been jerking for a long time but never failed to start. And it ran fine with no problems at all if I accellerated moderately. It cost almost $500 for them to diagnose and replace these two items. As soon as I got the car, I heard a noise, I have driven the car for 10 years so I am familiar with it's sounds. They refused to even look at it to see if maybe they left something loose. A man came out and told me they did nothing to my car and if I wanted them to look to see what was wrong, I would have to pay the $165 hourly diagnostic fee. I was very angry and refused his offer. I took my car to Apperson Automotive and they said the spark plugs were loose and charged me $110 to diagnose and tighten the plugs. I feel like Pinkerton somehow during the testing and diagnosing loosened the plugs, but anyway, since it was as soon as I got the car back they could have at least checked for what was making the noise. They really acted like I was making it up that it just started and wanted them to go over my car for free.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
Pinkerton Chevrolet in Salem, VA
byon 02/26/2024
This dealership always handles my service appointments in a very professional manner. They are efficient and you can depend on them to perform work in a timely manner. They do good work.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Nice service call
byon 02/22/2024
Service was quick and everyone was professional and courteous. The only other thing was why charge a service fee if you pay with a credit card. Nobody walks around with a checkbook anymore. They honor discounts for veterans but, I guess only on certain things. I notice oil changes isn't one of them.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? No
Not Happy this time
byon 03/01/2023
I was disappointed this time, they had my car for longer than they said and never called me to let me know. Also was told that they would help me with the cost because of it and they didn't. So I am disappointed in Pinkerton this time and may have to rethink where I have my car serviced from now on
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
Suburban repair
byon 06/03/2019
The folks in the Service department are always friendly and helpful. They are also responsive to questions.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
i couldn't ask for more
byon 06/10/2016
they went above and beyond, fast and friendly service people, clean waiting room, and even a free car wash! sounds good to me
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
These guys are the BEST!
byon 04/06/2016
This is a wonderful dealership. Their service staff is incredible. Everytime I make an appointment for service they are on time and prompt about getting me in and out. They have the BEST waiting room in the entire Roanoke, VA valley. The staff is always friendly and there charges are quite reasonable. I didn't buy my car from them, but the next time I am in the market they will get first choice to earn my business.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
A Very Poor Experience
byon 10/10/2010
I bought my Nissan Sentra from Pinkerton Chevrolet with the extended warranty. Prior to my wife driving to Connecticut today, I had our daughter bring it to Pinkerton Chevrolet in Salem for an oil change and inspection. My wife made an appointment for 9 AM. When she made the appointment, Randy assured her it would only take an hour. When our daughter brought the car in, it took two hours, she watched several cars come in get work done, and go out while she sat there. When she got home there was oil dripping throughout the engine compartment. So much was spilled it splattered on the outside, of the passenger's side fender. Mike Adams told her a complete inspection was done. He was so focused on pushing new tires on her, (even after she told him it was not her car); he did not notice, The brake lights were not working. Too bad, Roanoke City Police noticed when they pulled her over. I would grade today's experience with Pinkerton Chevrolet a D-. It would have been an F but they did manage to get some oil in the engine. I called and left a message for Mr. Adams, explained how my wife's trip had to be canceled. I will have to wait two days till Monday morning to see how they intend to make this right. Adam McMahon Roanoke VA
- Recommend this dealer? No
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