Customer Reviews of Passport MINI of Alexandria
Easy Peasy-Lemon Squeezy
byon 02/03/2021
The nicest, easiest and perhaps most pleasant car buying experience in the DMV area!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Pleased and relieved
byon 11/10/2020
I purchased a used car at Passport Mini. The dealership responded to my initial inquiries quickly. The salesman was professional and patient, other interactions with cashier and finance were equally as pleasant. I am very pleased with the car, which was beautifully detailed. Thank you for making the experience of quickly replacing a car so effortless.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Cooper S 4-Door
byon 10/02/2020
Just bought another new Mini from Passport Mini. Great personal attention from Andy and Ahmed, who worked hard with me to find a great price point and helped getting the car shipped to me. I could have bought from a dealer closer to me, but couldn’t find as good a price, as personal attention or as good a hands on follow through as Passport Mini. Well worth continued loyalty. Thoroughly recommend this dealership if you want a Mini.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
2020 Countryman Lease
byon 03/03/2020
I am so pleased with the lease of my 2020 Countryman. Ahmed is simply delightful, to the point, and conscientious. My salesman Matt is the best! Matt has sold me 3 Minis. He is very patient and thorough. Stacey in the Finance Dept. is quite pleasant and thorough. Very smooth transaction from beginning to end.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Happy 2020 countryman owner
byon 12/06/2019
Yves was very attentive and personable. He paid attention to our needs in moving into a 2020 Countryman. He was knowledgeable, friendly, efficient, and patient as we explored all the options. He told us about improvements by Mini from our previous Countryman and took the time to explain what was different in the newest model. We're very pleased with our experience.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
A very pleasant change...
byon 08/14/2019
Unlike most other experiences elsewhere, the salesman was attentive, patient and very helpful. He knew his entire product range and all he used stock intimately. We very quickly narrowed down our options and were processed and financed seamlessly. All interactions with the staff were excellent and we were very pleased to drive away with exactly what we wanted in a very short space of time.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Bought a used one
byon 08/10/2019
Drove up from Raleigh to check out a low mileage 2016. Mo was very accommodating and the process went smoothly. It was worth the drive.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Very easy to work with
byon 09/18/2018
We worked with Vince Maletesta and we could not be happier with the car and the deal he was able to structure for us. He was patient, easy to work with and the whole process went smoothly. we walked in to"just look at cars" and left with a great new Mini Cooper S HT.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
MINI Cooper S 2015
byon 07/09/2018
Great experience buying the MINI Cooper from Passport MINI. Mo Badi was very knowledgeable and easy to work with. Would definitely recommend, it was a great experience.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Great buying experience
byon 04/30/2018
I had a great experience at Passport. We have bought several of our cars through this dealership and will continue to stay loyal customers. Jim Laviolette is exceptional. I told him exactly what I was looking for, the price range and he immediately had it on the lot within 2 days ready for delivery. Vinny worked with my daughter to familiarize her with the vehicle before she drove off the lot. Overall great experience and I would highly recommend Passport when buying your next vehicle.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Best Car-Buying Experience Evah!
byon 10/18/2017
Straightforward, professional, friendlybut not in that salesy "buddy-buddy" way. Jeff Wannall was knowledgeable, easygoing, and personable. Unlike my experience at other dealers, where they pressure you to buy the car they want to sell, Jeff listened to what I was looking for and bingo! went out and found it in a matter of days. A real pro!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Very pleasant buying experience
byon 10/17/2017
All phases of buying my 2016 Clubman were professional, straightforward and fun. Very easy folks to deal with.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Perfect in every way!
byon 11/21/2015
Great bunch of MiniManiacs! Very responsive to every inquiry and need I had. Purchased a great vehicle and feel like I got a good deal. I recommend them without reservation.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
2016 JCW Worth the wait to get it the way you want it
byon 11/11/2015
I disliked going to the dealers before I found Passport MINI. Full Disclosure, I am nuts about MINI's. Passport MINI is a totally awesome experience. They are great to deal with. They don't over promise and they deliver the goods. Andy Fortney is the guy to deal with. I suspect he is a real car enthusiast and knows loads about BMW's. One more thing, Justa are good and Cooper S's are worth it, but face it: you will never regret getting a JCW. There is nothing else to want in an automobile for driving experience. They are a HOOT. They are truly Stealth BMW's. You have to be careful with them. I drool over the M2's but honestly I can scare myself enough with the JCW. Go to Passport MINI and test drive a JCW, you will be glad you did.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Very disappointed
byon 07/28/2015
I want to express how very disappointed I am in in this dealership and especially with the sales person, Mike Hannon. I went to Passport to purchase a Mini on limited time. I expressed interest in purchasing a car. Mike Hannon then began calling, texting, and emailing me and then threated to sell the car out from underneath me if I didn't get back to the dealership to do the paperwork. We agreed on a price and he promised that the tax, title and plates would be included in the total cost that he quoted and also a full tank of gas. Mike Hannon kept none of his promises. Mike Hannon also neglected to inform me that I had to bring a cashiers check or set up a wire transfer. This man cost me an 2 entire days running to the dealership, and multiple emails and calls, and a trip to the bank that was completely unnecessary (when all I had to do was run the down payment through my card). After the purchase, I then found out that Mike Hannon did not keep his word on the warranty information that I would receive upon purchasing a certified pre-owned. I made a trip to the dealership to speak with the manager and was promised a call back (he was unavailable), another sales person promised to get back in touch with me also to make sure that I received the second key to the car and an owners manual. To this day I have yet to receive a call back from the manager, a second key to the car, or the owners manual. I have had numerous people compliment me on my car and I just can't bring myself to recommend this dealership due to the way I was handled. This dealership and Mike Hannon have absolutely no integrity.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes
New mini purchase
byon 06/27/2015
We had a very good experience with our sales person. We appreciated his low-pressure style, and his attention to our needs. He was very thorough, followed up on all our questions, and accommodated our schedule.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Straightforward and Helpful
byon 04/03/2015
I recently leased a MINI at Passport (Alexandria) and had a great experience. I worked with Vinnie, who was responsive to my emails, helpful in answering all my questions, and open and no-nonsense when we talked numbers. He was able to get me what I wanted, not just what they had. I completed the paperwork with Andy Lee in the finance office, and he, like Vinnie, was a great guy, able to answer all of my questions, and very personable, and went out of his way to make the process comfortable. I highly recommend this dealership, especially Vinnie and Andy.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Mike Hannon - the best !
byon 02/04/2015
Extremely patient and informed. Mike made the entire experience enjoyable. No matter how many times I changed my mind - Mike was understanding and worked with me until all my questions, concerns and needs were satisfied. I would highly recommend working with Mike at Mini Cooper in Alexandria !
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Purchase of new Mini 2015
byon 01/09/2015
Definitely one of the best purchasing experiences EVER! Vinnie Maletesta was my salesperson and couldn't have asked for someone more attentive and generous with his time. He found me the Mini with the features I wanted and kept me posted on its arrival. This is my second Mini purchase and the smoothest ever. Also, Andy Lee in financing was extremely thorough. He was extremely pleasant to work with and provided answers to all my questions. Thanks to all at Passport Mini!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Nothing new here....
byon 10/27/2014
Just another car dealership that over promises and under delivers.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? No
Best car buying experience of my 71-year life
byon 10/07/2014
What I liked was the absolute clarity and efficiency of these people. They listen to you and work with you. I just bought a Countryman from Mike Hannon, and worked with Andrew Lee on the business end. Ask for these guys to help you
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Welcome to Passport MINI of Alexandria, the Top MINI Dealer in the USA! We opened our doors in August of 2009 offering our famous customer service and loyalty to MINI Cooper enthusiasts in the Washington, DC area, conveniently located at Landmark Mall and I-395.
Highlights of Passport MINI of Alexandria include:
>Top MINI dealership in the country
>Largest selection of MINI Inventory in the State of Virginia
>16 service bays
>Saturday and same day service
>Free car wash
>Largest MINI service and parts department on the East Coast
>Exclusive MINI Cooper Boutique Wi-Fi available to all customers
Our primary concern is the satisfaction of our customers. Our online dealership was created to enhance the buying experience for each and every one of our Internet customers. Passport Auto Group was founded in November, 1991.