Mark Miller Subaru
Customer Reviews of Mark Miller Subaru
Subaru serviced at Mark Miller Subaru
byon 01/08/2024
I had a very good experience when I had my 2021 Subaru Forester in for regular service. The employees were all very accommodating to my needs and they were very caring about me.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Subaru serviced at Mark Miller Subaru
byon 01/08/2024
I had a very good experience when I had my 2021 Subaru Forester in for regular service. The employees were all very accommodating to my needs and they were very caring about me.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Oil change hassle
byon 01/12/2022
I drove to the midtown location for an oil change. I didn't have an appointment, but I knew I could show up for express service. I was told the wait time was 3 hours. I asked the service guy if he would put me down for a time 3 hours later and I'd go run errands and be back. He said their policy is that the car has to stay there in order to stay in the queue. I looked at him in disbelief and said "really?". I told him that was a ridiculous policy and I left. The following week I showed up at 6:45am to be one of the first in line. At 7:05am I saw service people inside and I started my car and turned the headlights on, so they'd know someone was waiting. After waiting a few more minutes, I got out of the car and walked to the door. It was locked. There were 4 or 5 service guys standing there talking and they just looked at me. This made me mad. I had been sitting there for several minutes waiting for someone to walk out and talk to me but this didn't happen. I had to be the proactive one and go get someone to check me in. After being looked at by the service guys I went back to my car. A few minutes later someone finally came out to check me in. I understand you're busy. Guess what? So are your customers. Trying to get a simple oil change is a complete hassle. The policy of not being allowed to check in, leave, and return is very inconvenient. But the worst part of all of this was not being waited on when I was the only car in the queue at 7am. This is very poor customer service.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? Yes
Absolutely Terrible Experience!
byon 03/29/2021
My check engine light came on and I took my Subaru crosstrek into mark miller for service. They ended up quoting me a $3,700 repair that included a new O2 sensor, fixing a camshaft leak, and labor. Turns out, none of that was even necessary. I showed some mechanic friends the bill and they were OUTRAGED at the cost. A couple of different friends took a look, cleaned off the sensors and that was it. They charged me $40 in labor for a clean up job. I am furious at Mark Miller and would highly recommend going elsewhere.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
Sales staff very friendly
byon 03/01/2021
The purchase of my last car here has been the easiest ever. No haggling over the price, test drive wherever I want.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
wuj95 and full service
byon 04/13/2020
satisfied with the job done and the courtesy of the staff.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Best Car Buying Experience You Can Have!
byon 01/24/2019
The very best experience you can have buying a car. I say this having spent 2 months car shopping and going to 10 different dealerships. I wish we had gone here first! No sleaze, no tricks. I am so grateful such a dealership exists. It restored my faith in humanity after having had it chipped away at the other dealerships. We worked with Paul Whitehead. He was very pleasant, at ease and down to earth. We got a great deal, it was a quick process (you don't get passed from one person to the next for each thing and don't have to sit around while they keep pretending they are going back to talk to the manager again to get you a "better deal"..ugh). The follow up on service and how they go over all of the car features with you- and then follow up and offer a concierge to meet with you at the dealership or at your house, to review them or address any questions that have come up, was another example of their commitment to positive customer experiences. They are also very involved in ongoing service to our community, including animal rescue-so a bonus in my book -so great! This dealership is a shining example of great companies that do things a little differently from the rest of their industry. This aspect was totally missing from every other dealership. It was honestly...refreshing.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
MM SUBARU HONOR YOUR POLICY
byon 02/09/2018
There are many positive reviews for Mark Miller Subaru, however, my experience has been negative and is getting worse by the hour. Mark Miller Subaru advertises a "2-Day money back guarantee." The day after I drove the purchased car, I informed them in writing that I wanted my money, and of course, my old car, returned. They sold my trade-in within the first 36 hours or less. One salesman said one day, the service mgr said "the second day." If you lure people into your dealership with the promise of a two day period to get your money back, why would you sell the purchaser's vehicle way inside that 2 day period? That was forcing me to take a vehicle I could not trust, which had obvious problems, which became apparent on day 2. The trust level dropped to nothing. I kept all correspondence in writing. Either they sold my car or not, but after downgrading it, sold it immediately? I won't be the victim of strong-arm sales tactics. I really thought Mark Miller Subaru was a cut above the rest. Turns out they are all [non-permissible content removed] . BUYER BEWARE.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? No
Doesn't get any easier
byon 01/02/2018
If you don't need to testdrive, give them a call in the moring and they'll deliver a car to you later that day.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
My go to dealership for Subaru
byon 01/01/2018
I have recently bought my second new Subaru from Mark Miller Midtown. Steve has been a great asset when buying both of my Outbacks and has gone the extra mile each time for me and my family. When my 2015 Outback got totaled Steve not only sent me a copy of all the original paperwork from the sale for the insurance company, but also helped find me a replacement of a new 2018 Outback to include all the options of my 2015. I plan on buying my next Subaru from Mark Miller in the future.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
2015 Subaru Legacy
byon 12/17/2017
Carlos was extremely easy to work with, I didnt feel pressured and he let the car sell itself. I have a pretty hectic schedule and with the holidays being busy they were able to work with my time crunch. I found the perfect car and bought it in less than 2 hours. Most definitely would recommend purchasing a car from here!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
First Subaru
byon 12/15/2017
Within the first 20 minutes, all my needs were met. What a great experience buying my first Subaru.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Normally, anti-dealership
byon 12/08/2017
Pleasantly surprised experience looking at a used vehicle which I ended up buying. Employees were not the typical high pressure salesmen. The only downside was the smell and feeling of the fragrance in the building. Both my wife and I did not like it. It made me a little nauscious, (sick) both times I went in the building.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Fast service
byon 12/08/2017
Made an appointment for 30K service. Didn't even finish lunch when they called to say it was ready to be picked up. Mike
- Recommend this dealer? Yes
- Did the dealer honor all commitments made? Yes
Service
byon 12/07/2017
I was really pleased with the service. I want to commend your service person who helped me. A man came up while the service guy was helping me and started asking questions. The service guy politely told him he would be glad to help him just as soon as he finished with me. That was so nice to have someone devote his full attention to me without interruption. Great customer service. When I went to pay the bill, the service guy explained everything. Again great customer service. I am one happy customer. Thanks!!!!
- Recommend this dealer? Yes
- Did the dealer honor all commitments made? Yes
Great Experience
byon 12/05/2017
Visiting this location was hassle free and very pleasant. We walked out with a lower payment than we expected.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Purchase of Subaru Outback 2018
byon 12/02/2017
Outstanding experience from start to finish. I had a very good price to trade my 2014 Outback. (Outback is very popular in Utah so resale value is pretty good). Plenty of choice for my new 2018. Staff very professional and friendly.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Best Dealership
byon 11/20/2017
Never had any pressure at all and Mike was able to answer all of my questions before and after purchasing my new car. Very satisfied with my choice and will buy from them again in the future.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Excellent service
byon 11/18/2017
Mike was extremely helpful, there was no pressure and he did a great job getting us what we were looking for.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Professional & efficient
byon 11/06/2017
I was in and out in less than 40 minutes for a 36K service. Went too fast... I still wanted to play with Suba Bleu
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Saved Me Thousands
byon 08/11/2017
My 2011 Forester lost its transmission at 61,000 miles with no hint that it was going out. Had it towed to Mark Miller Subaru Midtown after consulting Subaru of America. Brad in Service had it examined and submitted paperwork to Service Manager who contacted Subaru of America. Subaru paid for a one time install of a new transmission saving me thousands of dollars I really couldn't afford.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
They lied to me
byon 04/27/2017
I don't generally leave reviews, but these guys deceived and lied to me and I was dumb enough to let them. I bought a vehicle that they promised me had a clean title, carfax, and accident history. I recently found out that there is evidence of various repairs (that were noticed within seconds by an auto body shop I took it to) that they covered up and were dishonest about in selling me the vehicle. Everyone I worked with was nice and came off as honest and good... but someone in there is very untrustworthy. Don't go to them for a used car.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes
