Doug Smith Subaru
Customer Reviews of Doug Smith Subaru
Excellent customer service
byon 08/16/2023
This is a great, no nonsense, dealership that will be honest with you and won’t pressure you. The salesman, Zach Butz, did a great job. He was very knowledgeable and helpful
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Excellent customer service
byon 08/16/2023
This is a great, no nonsense, dealership that will be honest with you and won’t pressure you. The salesman, Zach Butz, did a great job. He was very knowledgeable and helpful
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Excellent Buying Experience with Caitlin
byon 07/21/2023
As a female, I tend to get the run-around and higher quotes at car dealerships, but I had the refreshing experience of working with a female sales representative, Caitlin Hyde, at Doug Smith Subaru. Caitlin gave me honest quotes and answers. She respected the knowledge and research I did, and didn't treat me inferior or try to mansplain like so many male sales reps do. Caitlin kept me up-to-date on my vehicle order, and was all-around a pleasure to work with. I will be going back to Doug Smith Subaru for my next Subaru!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Piece of Cake
byon 05/14/2020
We just bought a used Subaru Outback for our daughter as a graduation gift. Greg Tedesco made the whole experience very simple and enjoyable. He was referred to us by a mutual friend and he even met us at the dealership on his day off to help us. He was very honest and straightforward about the pricing and fees, and he negotiated more money for our trade-in than we were initially offered. Thank you Greg for a quick and painless car buying experience.
Great Experience
byon 05/13/2020
Last Saturday I purchased my 2nd Forester from Doug Smith Subaru. Craig Tedesco was amazing. He got me into the vehicle I wanted at the price I wanted and made the whole process a lot of fun. Thanks Craig. I love my new ride.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Finally a honest dealer
byon 05/03/2016
We had a wonderful experience buying a new car, finally. No games just straight forward business. The starting figures were the same as the ending figures. Tom Russon was a great help in finding what we needed and wanted.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Easy as could be
byon 04/15/2016
I pulled up asked them about the car I was interested in, they got me in it. I decided to buy, but noted a few things that should be fixed. They fixed the fog light and seat padding after I agreed to a price no extra cost. Then I said I would be about a week before I could get them a check for the down payment, and they said that's fine. So I drove away about an hour and a half after arriving in my brand new used car 👍
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Happy with my purchase experience @ Doug Smith Subaru
byon 02/08/2016
Sales rep Mike Brown was flexible and accommodating as well as knowledgeable of the products. I priced the car out on TrueCar.com and found the dealer's price fair; then came time to value my '14 Accord trade-in. Their appraisal was higher than I expected - based on online research - which is always nice. Finally, even though I must return there to give them the secondary key to my previous car, they already let me take the new Subie right away and I am very pleased with it.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Easiest and car buy I've ever had
byon 10/26/2015
Dealt with Dave Dickson via telephone for two days prior to purchase. He handled everything expertly from our initial conversation to when I drove from St. George to American Fork to pick up the car. The entire long distance transaction took two days. Amazing. He didn't try to oversell me on anything and he was extremely professional throughout. My first Suburu buying experience and probably won't be my last at this dealership. Thanks much.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Buying a car made EASY!!!!
byon 09/28/2015
Mitch Hall!! Ask for Mitch Hall!!!!! He is the NICEST salesman!! He made it so easy to get our car. He listened to us and what we wanted in a car. Got us the car we wanted and for a GREAT price too!!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
2015 Outback
byon 05/08/2015
Awesome job by Coleman at Doug Smith Subaru! Right amount of assistance coupled with outstanding product made this purchase experience one of the best we have had. Very pleased with their sales approach.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
A great experience.
byon 04/25/2015
Jeff was great to work with. We had a very good experience. No pressure, just very helpful. Go in and ask for Jeff.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Highly recommend Doug Smith Subaru in American Fork
byon 02/04/2015
I was very pleased and impressed with the way I was treated while looking for the right Subaru for me. Craig Tedesco was great! He was very informative and personable helping me through the buying process of my new Subaru Impreza. I want him to know how much I appreciated him. What a great sales guy!! I will definately tell everybody I know to go to Doug Smith in American Fork. It really is the best place to buy a car!!! Thanks Again!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Outstanding Service
byon 12/23/2014
I highly recommend Tom "Turbo" Russon in help purchasing your next vehicle. He'll listen to what you need, give you great options, and guide you through the process. He is not pushy or high-pressure. He educates. I'm loving my new Forester.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Great experience
byon 09/04/2014
Tom R was a great help as we approached our first car buying experience. He wasn't pushy to force us into anything and he was our advocate all the way through the process.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments
Best car buying experience we've ever had!
byon 08/13/2014
Tom R is the best car sales person we have ever worked with in all of our years of buying cars. He was very attentive and responsive to all of needs and requests. We would not hesitate sending everyone we know to this sales person.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments
Friendly, Non-pushy Salesmanship
byon 08/06/2014
I worked with Dempsey in April 2010. He spent several hours with me, talking about car specs and generally answering all my questions. I walked out that day promising to return and purchase later. A year and a half later, I finally made good on that promise. Dempsey was again willing to spend as much time with me (and now my parents) answering questions, allaying fears, and generally being awesome. He had even spent time prior to me coming in trying to find me the exact car I wanted. Sadly, it was not to be found, and I ended up in a car that was not my dream color. Haha. I love my car. I loved the buying experience. The staff is all very friendly and listens to the customer instead of pushing a product. I've even taken my friend to Dempsey for her car purchase and he was just as awesome to work with then. I can't recommend Dempsey (and the entire sales staff)!! It's good, friendly, salesmanship at its best!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Amazing service
byon 07/29/2014
Tierney M is the best and most helpful sales person I have ever worked with. I was not the easiest customer considering the fact that I had a million questions and couldn't make my mind up over the 6 months I was searching for a Subaru. Tierney was patient the whole time and continusouly suggested different features and vehicles that would meet my needs. I am extremely pleased with my new xv and walked away knowing I got the best deal on what I needed.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
I keep going back
byon 07/24/2014
I have bought my last 4 Outbacks from Doug Smith. I also ask for Dempsey Bowling every time. The reason I keep going back to their dealership 1. I don't get jerked around. 2. I get to take my time. 3. I don't feel pressured to make any sort of decision. 4. I can ask as many questions as I want, and when I text Dempsey he gets back to me quickly, even after I buy a car and the deal is done. 5. They are willing to find the car for me that I want...no matter where it is. 6. We end up agreeing on a fair price. I refer my friends and family to Doug Smith Subaru because I know they will get a good car and have a great experience.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Found me the forester of my dreams.
byon 05/31/2014
Tierney M is the best. I have her the impossible task of finding a used outback sport or forseter with in a specific price range and millage. She called me with in a week and told me to come in because a car had just been traded in that would not be on the lot long. I rushed down and bought the Forester of my dreams. This girl knew her stuff was very helpful and I know put in a lot of extra hours to find me this car.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Tierney M Is the Best!!!
byon 02/19/2014
I recently purchased a 2014 Subaru Legacy Sport from Tierney M and I absolutely Love it! She was extremely helpful and knowledgeable on all the different models offered by subaru. She exudes an exceptional level of professionalism and integrity. I felt like helping me find exactly what I was looking for in a vehicle was her first priority, which is a rare quality in a car salesman. I have personally purchased four brand new cars in the last ten years and Tierney M is by far the best car salesman I have ever dealt with. My experience with her and this dealership is unmatched by all. And I will definetly be back. my parents are currently working with her to make a new purchase also. Thanks Tierney I look forward to doing more business with you in the near future!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
And I thought car buying was supposed to be frustrating!
byon 01/14/2014
Everyone always has a story of shady sales people, or how hard it is to find a good deal on a new car. Well, if that's what you're expecting at Doug Smith Subaru, you will be surprised to find the exact opposite. The car buying experience at Doug Smith was amazing. No pressure sales people, friendly advice, and the smoothest closing I've ever had. If you want upfront pricing, honest deals, and fast service, try Doug Smith Subaru!!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
1 Comments