James Corlew Chevrolet
Customer Reviews of James Corlew Chevrolet
Great Service
byon 07/08/2022
It was wonderful and I couldn't have ask for a better sales person.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Corlew Chevrolet Service Department
byon 09/27/2023
I had an issue with the GPS malfunctioning on my navigation system. I was told they were too busy to look at it during this appointment and that I would have to make another appointment. I feel a cursory look or pulling any computer codes could at least have been completed during this appointment. The service department at Corlew Chevrolet has degraded from what it was just a couple of years ago. They have lost my business. I'll be taking my vehicle to another Chevrolet dealership for it's next service.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? No
Service Writer
byon 06/28/2023
When I called for the appointment, I spoke with Claude. I specifically said I have a C8 corvette and needed my transmission fluid/trans filter changed out along with an oil change, alignment etc. I also told Claude I had the pre paid maintenance . He said no problem we can take care of all that. During the appointment, I was told the transmission and filter was not available and had to be ordered?? I asked Claude why wouldn't you check to see if the oil/filter was in stock before I made the appointment? When I checked in for the appointment, I again told him I had the pre paid maintenance. When I got the bill I noticed I was charged for the oil change and had to be refunded. The also did not do the 27 point inspection. I again asked Claude why the 27 point inspection wasn't done. He said, some people don't want it done because of time? I said I am not one of them and it should of been done. Claude said I was right. I now have to come back again when the transmission oil and filter come in.. Not a good experience ... The only bright spot was the Tech Joe .
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
Poor customer service
byon 06/05/2023
I came in for a regular oil change and tire rotation. Service writer Claude came to me and found an issue with my in cabin air filter and suggested replacing it. I agreed. He then mentioned I was due for transmission fluid change. He never mentioned cost for that service and thinking it was a standard service I said to go ahead and do it. After my car was ready I went to check out and was hit with a $563 bill! When I questioned it and told Claude he never told me how much it was going to be, he replied with I didn't ask him either. I am accustomed to common courtesy where a service technician relays cost of a service without me having to ask. He then said it was a breakdown in communication. To which I replied, one that isn't costing him over $500. He agreed to that point then turned and walked away. I checked other service places and inquired about the cost of a transmission fluid change and flushing the system and not one was over $100. If that is how James Corlew takes care of their faitful customers, I will not recommend them to anyone and will let anyone that listens know how they overcharge without informing customers first of potential cost.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? Yes
Great Service
byon 07/08/2022
It was wonderful and I couldn't have ask for a better sales person.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Great experience on buying our Silverado
byon 04/11/2016
Mike Miller really took care of us, we bought our Silverado last Saturday and we are really satisfied on the price and the service he provided us, Mike and Edith is verry proffesional and I would like to thank them for helping us.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Love the car and the service
byon 03/09/2015
We came in to look at a used car. We ended up coming back and buying a new Cadillac CTS due to the great price quoted to us via email (at our request). A couple of small issues were resolved without difficulty. This was a unexpected outcome and we love the car. We'll be bringing our Equinox here for servicing also.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments
Camaro 1
byon 03/05/2015
They got me done when when I thought I couldnt and I got my dream car. Paul my salesman was AWESOME!!!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments
Joseph Aguirre
byon 01/21/2015
Danny Funk was very helpful, and helped out with my situation very well. Would definitely recommend friends to this dealership.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
New Silverado Purchase
byon 01/13/2015
James Gerhart was very helpful & knowledgeable about the vehicle we purchased. This was the best car buying experience we have had! We will definitely recommend this dealership to our friends & family.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Great Service
byon 12/26/2014
My wife and I were very pleased with the great customer service given by Mr. Spain and Mr. Boydkin. This is our second vehicle that my wife and I have purchased from Mr. Spain, and I would definitely recommend James Corlew Chevrolet-Cadillac to all my friends and family when they are in the market for a new or used vehicle.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Dec 14 Impala
byon 12/23/2014
The service department was very helpful and even took care of a factory recall on the spot during my regular car servicing saving me time.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Ms. Strickland
byon 12/23/2014
I have received nothing but the best from your service department. The people are always friendly and my vehicle is always serviced in a timely manner. Thank you James Corlew!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
hard work paid off
byon 12/19/2014
Kevin Burgess worked hard with me and was a straight forward salesman he didn't try to pitch any sales pitch to me and I appreciate that there was no hidden agendas or plots I asked for a lot and he met damn near all my needs I'm a happy customer and will bring my business back
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Loving my Cadillac SRX!!!
byon 12/19/2014
I love my new 2015 Cadillac SRX!!! The service we received from David Adams was great!!! He was so friendly and helpful! We'll be sure to ask for David on our next visit! James Corlew dealership in Clarksville TN is an awesome place to do business! Thanks again, Debbie Brigham
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments
Awesome Customer Service
byon 11/14/2014
Aaron Haggard is the most professional Service Manager I have ever dealt with. He goes the extra mile and distance to meet your needs. I recommend that you please commend him for his awesome professionalism and work ethics. I would recommend him to everyone and I would give him a A Plus rating. Keep up the great work Aaron.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Review
byon 11/14/2014
I worked with LW Harris. Great guy, tons of experience in the industry. Walked me through everything I needed to know and did the research needed to provide me with sound advice. I noticed signs posted at the dealership that say something to the affect of "their is nothing more important to us than a customer" LW Harris epitomizes this statement.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments
My Car Buying Experience With James Corlew Chevrolet
byon 11/13/2014
I had a very great experience. Allen Linboom was friendly, Knowledgeable, and quite helpful. Mr Lindboom showed me courtesy and educated me on all the features of my new Cruz. Mr Lindboom even gave me refreshments while we negotated for my Cruz. This was an exceptional experience form me. And I really love and enjoy my new Cruz. Thank You.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments
James Corlew
byon 10/10/2014
I had a great experience with the dealership. They made sure I was always satisfied and they handle all of my concerns very well. I loved that they were very down to earth and pleasant. The greeting clerks at the front have very good customer service skills. Paul, Gabe and Mike made my visit very smooth and I appreciate the manager too for all his hard work in making sure I left with a big smile on my face.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments
Amazing dealer!!!
byon 10/07/2014
I was very pleased with my experience from the sales rep to financing everyone was so nice and friendly!! I would definitely reccomend this dealership to family and friends!!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments
ELR Purchase Experience
byon 09/29/2014
I had a good experience overall. A couple of items that you could work on in the future would be helpful. The wait time was nearly 6 hours, most of which was a result of outdated lease paperwork, detailing and the delivery area being blocked by another vehicle. The salesman and I had the deal pretty much worked out on the phone, so there was really no "dealing" time. It would have also been nice to have been offered a snack or drink. I realize that is picky, but 6 hours was a long wait. That being said. I found everyone that I dealt with, from sales, showroom, accessories shop, management and detail shop to be genuinely friendly and helpful during my whole experience.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Recognize Your Sales Personnel Mr Heath
byon 09/19/2014
Mr Heath Spain provided excellent customer service. He listened to my needs as the customer and was not overbearing . I would highly recommend James Corlew to others to purchase a vehicle, as my experience was excellent. Please recognize Mr Heath as he has earned it. Also excellent sales from Mr Hardin and Mrs Gatson they are very helpful on my cadillac accessories.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments