Wright Buick GMC
Customer Reviews of Wright Buick GMC
Terrible
byon 04/29/2024
Took too long, going back and forth with them that it would be done. They did the body work and they jacked it up a little after parking it into a bush and scraping up the front bumper. After seeing on my Chevy app basically took it for a joy ride and did a 15 mile round trip plus another drive before that day probably to make sure the vehicle is all good and alignment was good. They also were doing over 80 mph in my vehicle which showed on my app. I also noticed after looking at my vehicle underneath that they didn’t even replace the plastic piece on drivers side that holds the fender liner in place.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? No
Owner of a Buick Encore GX
byon 10/05/2023
Wright GMC in Wexford is amazing. Amazing salesman, managers, service and parts department.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Charged for service to fix my car's lock. However, it was never fixed.
byon 10/23/2014
In 2013, I took my car to Wright Pontiac while it was still under warranty, because when I clicked lock/unlock on my key fob, the driver's side door did not lock or unlock. As soon as I took my car out of Wright Pontiac's service department, I turned off my car to test it, and surprisingly, nothing was fixed. I went back inside to explain the issue and they told me they would need to order a new part and bring my car in on another day to get it fixed. This is a bit inconvenient, as it is not as simple as taking my car there for an appointment. I work during the day and I would need to drop my car off overnight, get picked up by my parents and borrow one of their cars. I never got around to taking my car back in to get this fixed until a week ago, when I took it in for a recall appointment. I asked if they could take a look at and fix the driver's side lock, and got a call from the service department. They explained it would be $280+ to fix, and I declined this for a few reasons, the first being (1) I will just use my key to manually unlock the door and (2) I am going to have to pay $280 to get something fixed that SHOULD have been fixed while my car was under warranty. I found this a little ridiculous, but the most ridiculous part was that when I picked up my car, I was charged $51 for Âdiagnostics'. I couldn't believe this, because I had previously taken my car to this specific dealership to get fixed while under warranty, they did NOT fix the issue at that time. In their computer system, they should have already known that the Âelectrical failure of the left door acctuator' was causing this issue and there is no way I should have been charged $51 for their ERROR. Needless to say, I will never be using this dealership in the future for service or the purchase of a new vehicle. My question to you, is it worth it to lose a customer over $51 due to an ERROR on your companies behalf?
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
