Customer Reviews of Outten Chevrolet of Hamburg
Frank Olshefski
byon 01/24/2024
We had a very satisfying experience with our salesman. He was very informative and explained the new vehicle in depth. There was a small issue with the steering that was resolved in one visit. We are very pleased with this purchase.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Frank Olshefski
byon 01/24/2024
We had a very satisfying experience with our salesman. He was very informative and explained the new vehicle in depth. There was a small issue with the steering that was resolved in one visit. We are very pleased with this purchase.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
One of the best experiences in 40 years of car buying.
byon 09/08/2021
I was in the market for a vehicle in extremely high demand. The sales manager promised me he could get one fairly early and he came through brilliantly! I was kept informed and I was treated very well. They never attempted to overcharge or pull any tricks. Delivery went well too. I seriously tell anyone who asks me about my car how great the dealership was!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Sent me on my way...
byon 05/22/2021
with all 4 tires at 30 psi. Psi should be 38. They were not happy and said no customer had ever used the 3 day, return CPO vehicle for another. I was "aporoved" for $100 more a month than I was comfortable spending. Of course, I suspect 30 psi was in retaliation. To replace 4 tires in a short period of time was also something that would have hurt me financially. What do you know? Tires are NOT leakers!
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes
Above and beyond
byon 12/29/2020
This place is great had what I wanted and did way more than I asked Brad the sales guy is the best very friendly makes u feel like family And during the covid shut down I bought my truck and we had issues with the plates because of covid 19 and I had no worries they took care of me I will be coming back in the near future to get my wife a SUV
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Disappointed
byon 11/20/2019
I spent $26000 purchasing a vehicle. I gad to spen hours after the fact trying to stoping unwanted emails and mail form them chevy and Sirius radio. . They seemed unaware of how they transferred all my personal data to all there business partners. What a shame . I was treated ok and my deal was average but i will never go back over there disregard for my privacy. STAY AWAY.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes
Great experience!
byon 11/14/2019
Purchased a new vehicle from Outten this past weekend. Rob Ketrow was amazing and so helpful. Found us great financing with a great rate. I am definitely a customer for life and will be back when I am ready for another new car!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Disappointed
byon 02/08/2019
I felt like we were rushed and forced to purchase a vehicle here. Upon arrival, we advised what car we'd like to see but before we could test drive or do anything, we were asked to fill out a credit application. After we received approval, we were then allowed to test drive the vehicle. We did not like the said vehicle and were concerned with a few options. This was towards the end of the day and then subsequently, we were brought numbers for a few similar vehicles. We were told then that 2 of those vehicles were sold and was shown the last vehicle. We were not able to properly inspect this said vehicle and had to make a split decision on this as the dealership was closing. While ultimately we opted for this newer vehicle with less mileage, our credit was already run and our credit reports dinged with multiple inquiries. If we would have left and gone to another dealership, this is very upsetting. Now about 3 weeks later, we have a tire problem. The sensors are not registering the proper tire problem. That's issue 1 - second issue is that we had to have a tire replaced due to the wrong tire showing up as low pressure. We contacted Outten in Hamburg with this information, even looked online to determine that they had the same tire in stock. Ultimately, they put on the top of the line tire, not the one we requested. And we are told there is nothing they can do about the sensors registering the wrong tire. I'm so beyond upset that this is the way business is being run by Outten. If I could turn back time, I would have never gone to this dealership and would have given Ford my business.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes
Bad dealershil
byon 08/23/2018
Terrible they got mad that I did not take the truck than manger call me and call me neme do not buy a car there they sell warranty that only good there
- Recommend this dealer? No
- Purchased a vehicle from this dealer? No
Happy Customers thanks to our Salesman
byon 07/03/2018
Tonight was our third traverse that we leased from Outten and always had a very POSITIVE experience. We can not say enough about Mark Speece! Mark always went above and beyond for us. He was patient, helpful, and mentioned several times that we can call or email him with any questions that we may have with our 2018 Traverse. We never once felt pressured. Mark made it possible by doing everything he could to bring the payments within our budget! The entire staff was friendly! We will definitely come back again!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
2013 Chevy Silverado
byon 09/27/2017
Great customer service from all involved. We were able to close the deal on a Sat. morning. Jeff (our salesman) was excellent.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Silverado LT
byon 08/23/2017
The sales people new their product and had suggestions on which way to go. The sales manager helped to cut the deal. The whole team was very helpful.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Mac's 30K Service
byon 08/08/2017
I dropped my Suburban off the night before and the Outten Service Department completed the work on time the next day.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Scheduled Oil Change
byon 08/05/2017
I brought my 2017 Trax in for an oil change and rotation of tires which was done as complimentary for purchasing the car from this dealership.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Well done...
byon 07/26/2017
I was pleased with how we were assisted and especially with the way Rebecca took the inititiative in showing us the vehicle we came to see. She did not pressure us to see anything other than what we were interested in.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
2017 Chevy Trax Lori
byon 07/18/2017
Tanya and Brian are an excellent team. This is my second experience with them and due to the excellent job in the past I returned. The professionalism and helpfulness helped me make the decision to purchase my new automobile through them.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Periodic Maintenance
byon 07/17/2017
Overall I am pleased with all of my experiences at Outten Chevrolet, Hamburg. Having purchased 3 vehicles at Outten and having them serviced there makes perfect sense.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Great Salesmanship
byon 07/14/2017
Brian Davis was able to find the vehicle that was best for me with great financing. I got great value for my trade. All aspects of the sale were outstanding.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
No problems thus far
byon 07/07/2017
This is the second vehicle that we purchased from Outten Chevrolet and so far the service has been outstanding .I have had no problems with them so far thank God.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Recall
byon 06/14/2017
Chevrolet has been good to me. The recall for a computer reset went through without a hitch. Im glad Outten Chevrolet stands by their products.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
new car
byon 06/09/2017
Love my new Equinox I was not an easy customer, but everyone there made sure I was happy before I left and I am very happy with my purchase thank all who helped me
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Everyone that I encountered was wonderful!
byon 06/03/2017
Alan, Andy and all of the support personnel were friendly and downright nice people. They worked hard to come up with a deal that worked for me!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
