Customer Reviews of Kendall Cadillac of Eugene
The mechanics at Kendall Chevrolet are really good!
byon 08/15/2023
The mechanics at Kendall Chevrolet get the job done right. My truck was shuddering really bad, so I thought my transmission (the torque converter) was taking a dump because my Silverado has 140,000 miles on it, but they plugged the truck into their diagnostic tool and it was a actually a cylinder not firing because the spark plug was totally shot! Anyways, do what your owner's manual says about maintenence! I was supposed to get my spark plugs changed at 96,000 miles. As well, I had a coolant leak and oil transmission line leaks that had contaminated my transmission oil. So I figure, with a cylinder not firing and bad transmission oil the truck is going to shudder. Things wear out. Keep up on your maintenance. Anyways, they repaired everything in a timely manner and the truck is running great! I know it might cost a little more to go to the dealer for repairs but for me the peace of mind that comes from knowing your truck is going to perform throughout your work day is worth it!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Chevy Traverse 2019, "shift to park" issue
byon 02/28/2023
I had an issue with "shift to park" error in the dash and difficulty to engine off. I felt a safety issue with this problem and went to Chevy dealer shop (service dept.). However, they could not simulate or detect the issue and could not solve my problem (only paid $165). I found that this issue is common (see the below comments and similar cases). Also I found that GM issued the service bulletin regarding this problem (Bulletin No.: 19-NA-206, Date: September, 2019). The dealer shop (service dept.) should know this bulletin regarding this problem. I have this bulletin and can share if you want it. Overall, the person who helped me on this problem did not handle with a right manner and kept saying that they did not find any issue. I understand that they could not simulate the issue but they should know better regarding this kind of problem after GM issued the bulletin. I'm not going to use chevy dealer shop (service dept.) anymore since I could not trust or did not have a confidence on them. Multiple Chevrolet vehicles are having the "Shift to Park" error pop up on their dash when they park their car and try to shut it off. Some won't let you shut it off, others just beep incessantly and won't let you lock the car.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
1 Comments
Recall service
byon 01/19/2023
recall work completed in less than predicted time. Service rep provided a detailed list of service items that are due or near due for my truck. Very helpful for future planning service visits.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Oil Change
byon 01/26/2022
2 hours to change oil
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
Service
byon 03/13/2019
Performed work to find the soarce of a noise from my truck in rear suspension. Left truck for 5 days and they could not conclude where the noise was coming from even though they can hear it.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
Don Kaup
byon 02/15/2019
made an appointment for lube oil and filter was two hours early. got me right in and an hour later back on the road
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
jcaudle522
byon 02/11/2019
fine,,,, vehicle repaired as stated
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Our mission at Kendall is simple: To deliver an unrivaled customer experience. Through our highly motivated, knowledgeable and caring team of professionals, we pledge to listen and respect your needs. Doing the right thing means more than selling and servicing vehicles.
1 Comments