Volkswagen of South Charlotte

by dsfeatherstone on 06/26/2018

My brand new Passat was recalled within a month of buying it, and I've been told that they will have it for a few months. They expect me to keep paying my $500/month car payments while they have my car. The rental car they gave me is 5 years old, and has none of the features that led me to buy my new car. This is robbery to expect someone to pay $500 a month for a car that they don't even have. After reaching out to them and playing phone tag for weeks, they've said that they aren't willing to do anything to help me.

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by jeffreyb5 on 07/23/2015

Very disappointed in our used car purchase at Volkswagen of South Charlotte, I will not be going back nor will I be recommending this dealership to anyone I know. The battery on the car was bad for starters, and when I called to inquire about it, they just kept telling me they would call back and never did. On the second day the vehicle would not even start, so I took it to get the battery tested. The tester at the auto shop said the battery was bad, and had been for a while, so they obviously did not replace it and/or test it. Also the mechanic stated that the dealership was mostly likely not answering or calling back because they knew if they waited a day longer we would not be able to bring the car back. I do not know if NC has a rescission law (depends on who you talk to it seems) but lo and behold, they would finally talk to me after the three day period. There answer was they would not replace the battery since they did not 'make enough money' on the sale of the car to us. I understand that used cars are mostly 'as-is,' but come on! They knew the battery was bad and since they did not make enough money on us, they will not even come to the table to make this right. I asked to speak to the used car manager, and the first answer I got was he is too busy ‘buying cars on an auction site’ to talk to you. When I finally convinced them to transfer me, the sales manager was not even interested in the conversation. He stated that he would get back to me personally (presumable after his used car action was done), but 20 minutes later he had the sales man call me back and reiterate that they cannot do anything because they did not 'make enough money on the deal.' The buying experience was not the best either. They advertised the car for one price, and when we went in to test drive and draw up the paperwork they tried adding on over $2,200. Typical used car sales tactics I know, but it was the way they tried sneaking it in that irked me. They wouldn't have even told my wife that amount before finalizing everything, I specifically had to tell the sales man 'Moe' to stop and get the final price and bring it back to us on paper. Even then, he hesitated and made it seem like we were inconveniencing him by asking for the totals. If you want to deal with shady salesmen maneuvers from dealer, well this is the place for you it seems. Even more unfortunate is the fact that the dealership seemed to have better than average reviews, guess the joke is on us.

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by VUDoc27 on 06/25/2015

As a returning customer, Kwasi (as always) got us set up and ready to go with an upgrade on 2 cars without needing to set foot in the dealership. Paperwork all ready to go when we arrived and finance had us out the door in half the time as normal. There was an alignment issue on one of the cars from the factory. The dealership got us squared away quickly at no cost.

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by gscules on 05/21/2015

I had an excellent experience with Volkswagen of South Charlotte. I had to travel over two hours to purchase the vehicle, but it was worth it. Ralph Blum and Clovis Brussi made the entire process quite simple. They were honest and courteous from the beginning until the end. Ralph was very knowledgeable and a pleasure to deal with.

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by ccfaith on 03/11/2015

After an accident totaled my car, Volkswagen of South Charlotte came to my rescue! Mike Passaro was instrumental in helping me select the perfect car. The entire team provided support with my title, insurance and rental car. It was the fastest and most pleasant car buying experience ever despite the events that led to the need for the new car.

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by IPreferBeer on 10/13/2014

I have bought maybe 20 new and used cars in my lifetime, and my experience at VW South was absolutely the best! My initial contact was via the internet, and Michael McM responded very quickly with an offer that certainly got my immediate attention. I later visited the dealership where Michael had two cars pulled out for me to compare. He of course asked me to buy once I seemed to have decided, but did not pressure me in any way when I decided to "wait another day" to get things lined up. All aspects of the buying experience were conducted very quickly and professionally, Michael made sure that I was familiar with the car but was never overbearing. I'm loving my new Jetta TDI Sportwagon! Call Michael and get you one!

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by BamaBill on 08/25/2014

I had done some research on-line for different new cars and I just wanted to visit showrooms to see vehicles in person. I never expected to spend 4+ hours with the sales person and drive away with a certified pre-owned car. I was able to save 17% by getting a 10 month old "VW executive driven" used car with 10,500 miles. This is the average to expect as soon as you drive a new car off the dealer's lot. This opportunity is rare so I jumped on it, and you should too if you get the chance. Another plus for the "VW certified pre-owned" program, is that they are (currently) the only car company that offers a complete 2 year extended warranty that starts after the original factory warranty runs out. In my case, I have a slightly used car with a warranty period and mileage that exceeds the one that originally came with the car! The sales person knew that I was primarily interested in hybrid technology, but also introduced me to the concept fuel eoconomy from a diesel engine. I was impressed, but was encouraged to get the hybrid since my hilly, short trip, city driving was better suited for the hybrid. They had newer, more expensive diesels on the lot, which tells me the salesperson was truely looking out for me and not their wallet. I have never enjoyed car sales people, but this experience was enjoyable. I was also happy to see a military veteran being gainfully employed. All of this helps explain why VW of South Charlotte is one of the highest ranked dealers for sales and service in "North America" as of 2014.

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by duesercar on 06/01/2014

Ramsey and Kwasi were amazing in helping me lease my new 2014 Jetta. They were able to get me a manager's special, which was so affordable for a low-income budget. My previous car was breaking down all the time, and they saved me from having to go to the mechanic all the time. They took care of everything here! Chris in financing is amazing, too! They helped me get it registered and licensed, they help me with oil changes and any maintenance. I can't recommend them enough. With all the stressors of modern life, Volkswagen of South Charlotte takes one big thing off my plate!

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by redandy79 on 05/21/2014

The salesman were extremely kind and helpful as well as the finance department. My wife bought the Jetta I was trading here 11 years ago and I leased a 2014 GTI. I could not have been happier with the help I received and how I was treated! Excellent customer service!!!

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by lhdavis on 05/13/2014

My salesman Robbie C listened to what I wanted and needed and delivered EXACTLY what I asked for. It made the car buying experience so much easier. I will DEFINITELY send my friends and family to him when they are ready to purchase a vehicle. Thank you!!!

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by bennie55 on 05/11/2014

My salesman Robbie C was so polite and caring for me and my family. I was so surprised and happy that we ran into such a kind person that really cares. I won't forget him any time soon and have no reservation in sending my friends to him.

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by sfumc on 05/10/2014

I came to VW to look at some of my options and had a wonderful experience. My sales person was Mr. Robbie C and he was very helpful, knowledgeable , and very conscious of my time. I will be returning to this dealership and this salesperson.

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by babygirl82 on 05/10/2014

being a very private person and not wanting to be contacted several times a day, I came in to this dealership to look at the options available for the Volkswagen Passat. I was greeted by Robbie C, the most professional automobile salesperson I have ever had the pleasure of meeting. I did let him know upfront that I wanted information without all the personal questions being asked before any information would be given to me. he respectfully honored my request and answered all questions promptly and professionally, treating me exactly as I had requested. I also told him I was not going to purchase the vehicle that day. he did ask me to buy before I left, but with the way he treated me during our time together, I could not have expected anything less. after all, that is his job. when i decide to purchase my next automobile, i will not consider dealing with anyone else but mr. c. thank you for the best experience i have ever had at an automobile dealership.

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by RASponholz on 05/09/2014

I just purchased a 2014 Jetta S a few days ago from these guys and I have to say that it was as relaxed an experience as I've ever had when buying a car. Sales situations generally give me a certain amount of anxiety, but the very relaxed atmosphere that they maintain held up even when in the heat of negotiation. They got me a great deal on my new car and I couldn't be happier. If you're looking at a Volkswagen, DEFINITELY check these guys out.

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by scoopaloop on 05/09/2014

I just purchased my daughter's first car from VW of South Charlotte and I can honestly say that the entire process from start to finish was easy and pressure free. One of the few times in my life where a car buying experience was enjoyable.

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by Eodcrackhead on 05/01/2014

I just purchased a new Passat TDI from VW of South Charlotte. The entire experience was great. First off, I found them online and started the purchase through USAA. Ramsey and the guys at the dealer kept me informed throughout the entire process. They didn't have the car I wanted, but went out if their way to find one and even order the needed accessories to build the exact car that I configured online. Their offices were clean and entertaining enough to keep my two year old occupied while we completed the sale with the finance manager. At the end of the day I ended up with a great car and a dealer that I trust to use in the future.

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by vicey on 04/26/2014

At first I did not know what vehicle I wanted. I visited seversl dealerships. Most of them were pushy. I felt comfortable with kwasi. He simply showed me the car and asked me what my needs were. I will be buying another car soon becase of my growing family and will surely come back to vw south charlotte.

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by PWDavis on 04/11/2014

My total experience with Volkswagen was awesome! This was my first time purchasing directly from VW and I plan to come back! Kwasi was my salesman and he worked hard for my business. He is an impeccable salesman! He took the time to go over all the different perks my Passat has to offer and that meant a lot to me. This was the best car buying experience I've ever had and look forward to a long lasting relationship with Volkswagen.

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by Donald_A on 03/27/2014

I recently had the pleasure of unexpectedly purchasing a 2014 VW Passat from VW of South Charlotte. I entered the facility with the intention of getting some information on the Passat; however, after walking through the small yet progressive, customer-centric facility; meeting with Mazen T, a seasoned veteran of the automotive industry; and looking into the service bays I closed a deal on a new car. There were no high pressure sales techniques;only answers to the questions I posed. If my service experience is as good as my purchasing experience, I'm confident I will purchase another car from VW of South Charlotte within the year.

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by Mikeljla on 01/17/2014

I just leased my third car from VW of South Charlotte. All of my experiences have been extremely positive from the knowledge and helpfulness of my sales rep Raplh to the negotiation of the final deal. I would highly recommend that if your in the market for a VW you need to visit.

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by lloydtf on 12/19/2013

Recently bought a car from VSC (Volkswagen of South Charlotte) and had a wonderful experience. The guys are top notch and very professional, I felt very welcomed from the time I walked in and throughout the purchase never felt pressured or like I was being taken advantage of...that is what you call GREAT customer service. In the end I got a great deal on a CC Lux and loving it!

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