Modern Subaru of Boone
Customer Reviews of Modern Subaru of Boone
Great experience
byon 09/11/2023
Very smooth process. Sales specialist was respectful and knowledgeable.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Great experience
byon 09/11/2023
Very smooth process. Sales specialist was respectful and knowledgeable.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Modern Subaru's Excellent Service
byon 05/15/2023
As usual, my routine service went well. The level of attention and customer support remains very high.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
New car
byon 05/02/2023
It was fast and friendly
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Great experience!
byon 04/25/2023
We couldn’t be more pleased with our experience at Modern Subaru. The physical plant is awesome as well as the people who work there. The purchase process was fast and efficient. The personal attention after the sale was welcome and generous. Looking forward to taking advantage of this facility for our service needs.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Love My Wilderness 22
byon 08/17/2022
Very professional. No hassle or no pressure to buy a car.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Brakes optional
byon 01/27/2022
Took my Outback in for work on brakes and the known key stuck in ignition problem. After having my car for more than 48 hours I found that not only did Modern Subaru not fix the brakes properly (pedal still went nearly to the floor before brakes engaged) they damaged the storage compartment (would no longer open) and left a rusted part right on the trunk mat. Worst of all, they refused to look at the problems they left/created, told Subaru of America that pending litigation prohibited service at other Subaru dealerships which required a drive of 8 hours round trip to an independent shop (between snowstorms) and essentially voided the extended Subaru warranty. The independent shop fixed the brakes and the storage compartment problem Modern created.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
2 Comments
Good Job
byon 08/17/2021
Work completed to my satisfaction. Staff helpful and friendly.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Good Service As Always
byon 04/24/2021
Service is always done in a timely manner and staff helpful and friendly. Waiting area comfortable and clean.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Great service and price
byon 04/07/2021
We have purchased 3 vehicles from Modern and have been pleased with all aspects of sales and service. Recently we purchased 4 tires and had regular maintenance done. Price was very reasonable and lower than what we could find locally
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Love our continued relationship with this dealership!
byon 04/01/2021
Favorite things: Ease of purchase experience, friendliness and responsiveness of service team, quality of customer care and auto service. We've purchased 3 Subarus from this dealership, return here for all of our service needs, and wouldn't go anywhere else!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments
Quality and safe service
byon 03/23/2021
Modern Subaru of Boone has been a quiet oasis in a storm where they expertly take care of me and my car. Service is efficient and complete. Waiting areas are clean and well stocked with water, coffee, and snacks. While waiting, everyone is respectful and polite and always following Covid-19 guidelines. Wait times are almost too short for these reasons.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Corgicar
byon 01/29/2021
I bought my first Outback from Modern Subaru, Boone in 2017 and have had all service and routine maintenance performed here also. The staff is great; Knowledgeable, friendly and helpful. Facility is ultra clean, which in ‘covid era’ is very important.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Exceptional
byon 01/25/2021
On time appointment accommodated. Thorough inspection and service completed. The tech determined front breaks were low and needed replacement. I had service performed and left the Service Dept. satisfied always . Great Service Dept.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Modern Subaru, Boone, Nc
byon 01/13/2021
Quick & excellent service
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Quick and friendly service
byon 01/11/2021
This dealership makes you feel like family instead of just a customer
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Easy, excellent car-buying experience
byon 12/07/2020
Was able to ask, talk, negotiate completely over the phone before coming in! Love that! Carley and Luca were extremely efficient and professional. Very easy to work with. Trustworthy. Luca gave excellent instruction on all gadgets, controls, display, driving, etc.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Excellent, Fact Service with Clear Communication
byon 11/29/2020
Every representative I interacted with was incredibly helpful and kind and communicated very clearly. I find that such a rare and special trait in automotive repair, clear and concise communication and I truly appreciated that aspect of my experience.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Great Car! Great experience
byon 11/09/2020
The salesman was knowledgable about the cars, helpful but not aggressive. The transaction didn't take ALL DAY to finish, and the was a good selection of cars.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Best Service Center in Western NC
byon 09/27/2020
Chris Poe - the service manager - is America's best service manager. And that's no exaggeration. If you have worked with Chris, you know this too. I have been working with Chris for almost 10 years now. I think the guy is incapable of lying or even disguising the truth. Chris is as honest as they come. And when you are getting your car serviced or repaired, that's what you need the most. Chris also knows cars inside and out. I don't own a Subaru any more, but I take our Lexus and Toyota's to Chris. One of his tech is a Toytota/Lexus whiz. With Modern Toyota in the same building, they can get parts right away. I wish that there was not so much turnover among the service reps, but I have been working with Neal for years. He does great work - very honest, clear, and reliable. I recommend Chris and Neil to people all the time - without reservation.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Service
byon 07/31/2020
Great service department.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
A Welcoming Experice
byon 12/23/2019
It is great to enter the service area of Modern Subaru. You enter a clean reception,area (no clutter) and are greeted by a welcoming service advisor..All your questions are answered. Your car is serviced.. Choose to wait? An excelleint waiting aera . Many amenties. This is my experience...I trust it wil be yours as well..
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments