Westbury Jeep Chrysler Dodge Ram
Customer Reviews of Westbury Jeep Chrysler Dodge Ram
Don’t believe “Certified” pre-owned claim
byon 01/13/2023
Test drove a “Certified” pre-owned Jeep Wrangler that needed at the least a wheel alignment. It was designated as “Certified” pre-owned which they promote as having passed a 125 Point inspection. No good!
- Recommend this dealer? No
- Purchased a vehicle from this dealer? No
Poor customer support, misleading,
byon 01/02/2022
I was in the service today. The rep on the phone said that the Westbury Jeep customer can have a paid service with included free oil change. When I arrived the service guy requested me to do extra services I did not needed. He even got into a fight with me over this. It is not reliable company where workers don't provide good customer service or correct information. Will never use Westbury Jeep again and will never recommend it to anyone.They wasted my time and did not provide any service at all. They like before famous for selling people the extra services not needed. Run from Westbury Jeep!!
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
Terrible dealership
byon 08/25/2021
Scratched my car in 3 different places after bringing in for service. Offered no resolution will not be going back
- Recommend this dealer? No
Ronny is the best
byon 08/23/2021
My husband Jay and I had a great experience leasing our Jeep Compass with your salesperson Ron Maniaci. He is highly professional, knowledgable and made leasing our vehicle a pleasant experience. I would highly recommend him and know that he is an asset for Westbury Jeep
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Great Customer Service and Competent Staff.
byon 04/16/2021
Ed was professional, courteous and very friendly too! The process to buy my new Jeep took WAY longer than expected. So I appreciate his dedication into helping us solve the issue. He definitely deserves a raise for his hard work. Amy was also very professional and explained things well.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Car Buying
byon 03/18/2021
The most relaxed experience of car buying I ever had. From my first call on the phone to the showroom, to the paper work and then driving away with my Jeep, nothing but 5 stars. Down to earth and nothing but respect for my needs. Ronnie and Brian are the best. Everything was what they said it would be. No hassle. Great people to deal with. Thank you guys again.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Awesome Experience at Westbury Jeep
byon 01/18/2020
My experience at Westbury Jeep was fantastic. Phil and Matt helped us find the car that was perfect for us. They were knowledgeable and guided us without any pressure. We are thrilled with our new Cherokee and can't thank them enough for making this purchase so pleasant.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Westbury Jeep service
byon 01/30/2019
Brought my jeep in for routine service my. Derek whom was assigned to my needs was most helpful and courteous.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
Excellent salesman
byon 10/05/2017
Brian was excellent in explaining the whole process to me and telling me about the truck I purchased, I never had a buying experience like this before.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
I found my new dealership.
byon 08/18/2017
Old school service never goes out of style. I went to four different dealers before going to Westbury Jeep. It's always best to do your homework before you go. Westbury Jeep had the best price for the car I wanted. No one beat them. And then there was Ed Hyne. He gave us his time, went through the vehicles features, took us on a wonderful test drive and we knew the whole time we were in good hands. People just don't give service like that anymore. Thanks Ed!!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Unbelievable Service
byon 04/23/2017
Having been the third dealership that I had been too in 3 days i did not expect the treatment that I would receive upon entering the facility. With in a second, an employees had called for someone to help me and had offered me something to drink or eat. I was then met by my sales person and finance manager who immediately began working on my requests. With in 2 minutes we were outside looking at some options within my budge and wants. They did not waste my time by showing me options that I did not want or could not afford. Once we found the cart hat was right for me. We outlined a budget that we could not go over and both Eugene and Jim where amazing in making that budget work. I have never experienced this level of expertise in a large dealership. The employees here all go out of there way to make you feel special. I am so happy with my interactions here I will be coming back to buy a second car in the future. Thank you for the professionalism and respect. THIS IS HOW ALL DEALERSHIPS SHOULD OPERATE.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Best service in the business
byon 03/18/2017
My husband and I had a great experience at westbury jeep. Martin Lavergne was patient and took his time making sure we liked our new vehicle. The financial adviser Sol Park was exceptional as well. I definitely recommend this dealership.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Amazing Experience
byon 01/20/2017
I live in Astoria and after car shopping on Northern Blvd I went to Westbury Jeep and was pleasantly surprised. They were simply the best from the moment I walked in the door to the moment I left with my new jeep. Definitely worth the trip!! The showroom is clean, the people are nice and no one harasses you. Albert Durham was my salesperson and he and his finance manager were awesome, i really can't say enough about them. Albert was honest, and cared about what i wanted and didn't try to push something on me just to make a sale. I would recommend both the dealer and especially Albert to anyone who wants to buy or lease a car stress free.. I love my Jeep. Thank you again!!!!!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Amazing Customer Service
byon 07/21/2016
Over the last week i visited 3 dealers and ultimately purchase my car from Westbury Jeep. Ed Hyne REALLY went the extra mile along with Jimmy in finance made it very very easy to buy from them!!! The prices were better and the service was spectacular (well worth my hour drive from suffolk county)!!!! Ed even stayed late to deliver my car the night before his vaca!!!!! Out of the 3 places I went this was the best experience they definitely made us feel like our business mattered to them. BUY FROM WESTBURY JEEP!!!! ASK FOR ED!!!! BEST CUSTOMER SERVICE!!!!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Terrible service department that does not respect your time
byon 06/07/2016
Brought my car in at 8am this morning to have the oil changed and a NYS inspection with the expectation of getting it done and then going to work. Told that they only do free oil changes with a service NOT just because it is due based on mileage as indicated on the car. As far as I'm concerned this is NOT "free oil changes" as they advertise. I was also advised that the car needs a software update that they could do with the inspection. Told them to go ahead and do it. I am now waiting 3 hours and missed work due to their inefficient, slow moving service department. I would advise anyone with a decent job to forgo their free NYS inspection and "free oil change" because it is costing you hundreds of dollars to miss work. This just to save the $39 that an inspection costs at a local gas station that would take 15 minutes to do. BTW....another local Jeep dealer does offer UNLIMITED FREE OIL CHANGES for the life of the car whereas as Westbury obviously does not. Based on the service department having no respect for the customers time and printing misleading advertising this will be the last Jeep that I get here.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? Not Applicable
Awesome
byon 03/02/2016
I just bought my new jeep grand Cherokee on 2/27/16 my sales rep Osiris took care of everything and explain to me all the features of the vehicle help me find the right car for me and the price was grate couldn't ask for more. I'm very happy with this dealer ship and I recommend it to every one. : ) and Also very fast on crevice bought it on sat and pick it up on mon tku Osiris and westbury jeep for making my buying experience a grate one.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Westbury Jeep Chrysler Dodge
byon 02/03/2016
If you are in the market for a new Jeep Chrysler Dodge please make the right choice and get over to Westbury Jeep CD and see Miles Colon. He will take all the stress off of you finding the right vehicle and getting you the right price. I have been a customer at Westbury JCD for 13 years and Miles will make you feel like family. I've never experienced this in years past. He is educated and dedicated in finding you the vehicle you want. He knows all the vehicles inside and out. It was a pleasure to deal with him and if you want someone to work for you not against you, go see Miles. A big Thank You to Andy Liddle as well for making sure I was satisfied every step of the way. What a Great Team. I will be back again and again.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Great experience
byon 12/27/2015
We were in the market for another vehicle as our current one had packed up suddenly. Stopped three times on the final trip due to what we later found was a knocked engine. So began our search and endless days driving from dealer to dealer, and nights on the internet for the perfect replacement vehicle for our price range. We got to Westbury Jeep around 12:30pm on a Saturday after already visiting two other dealerships that morning. Hasan Barakat, our salesperson was extremely up to the challenge. He found us the perfect vehicle and with a deal we couldn't refuse. He went back to his manager for the necessary approvals for concessions that were beyond him. He also told us about the VIP package, which seems on paper to be a good deal. We haven't used that yet, but will post a review of our experience when we do. Having visited several dealerships already, we knew we were getting a decent deal on the car and made a deposit right away. We picked up the car on Monday and we are very happy. Would definitely do business with Hasan and the dealership again.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Don't bother with anyone else!
byon 12/14/2015
So happy with my new Cherokee. Salesman Danny Turbeville was very nice and informativeand patient. Finance manager, Jim Ganga extremely helpful, no pressure. A true top notch experience. I highly recommend them.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
STANDARD SERVICE APPOINTMENT
byon 11/25/2015
The service department is very clean and affords the customer with various free food amenities which is a nice feature. I was only in for an oil change and had booked the appointment on line for 7:50 am. Upon arriving I did not know which line to enter-Express or Service Lane. I was told to enter the Service lane since I informed them I had a 7:50 am appointment. I was written up by the advisor who checked on how long it would take when asked. The gentleman indicated 1-1.5 hours. The actual time from the write up to departure was 2 hours and 20 minutes. I think the dealership should strive to keep appointments for an oil change to under 1 hour if possible. Again, I think the service department is a work in progress but has many positive features as well such as comfort, time open, accommodating staff.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Service
byon 10/29/2015
Have had my Jeep for almost 7 years, have never brought it anywhere but here for service. By far the best service department I have ever been to. And Janine Leuthner is the best.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
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