Bay Ridge Subaru
Customer Reviews of Bay Ridge Subaru
Great service !
byon 11/16/2023
Salesman provided details information .
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Great service !
byon 11/16/2023
Salesman provided details information .
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Experience at Subaru
byon 05/08/2019
As these things go, the experience at Subaru was a painless one. The tune-up was completed in the promised time and the staff was helpful and polite.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Subaru recall
byon 04/16/2019
Having to get a recall service is never a fun time, the Bay Ridge service area was really accommodating they got me in and out in a very timely manner
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Best auto-buying experience of my life
byon 09/26/2016
Traded in my 2012 Honda CRV-EX for a Subaru Forester 2.5i Limited with EyeSight and Harmon-Cardon/navigation system and did my homework before going in. Priced out the trade-in value and the price of the new car on Autotrader and KBB and cars.com and got the "guaranteed" low price from autotrader with the exact options I wanted. Based on my bad dealership experiences with Honda I went in loaded for bear! To my surprise, it couldn't have been a more pleasant and stress-free experience. Went in on a Sunday and met the salesman Joseph Teti. The man is friendly, professional, personable, and as honest and transparent as anyone I've ever dealt with. Without saying a word, he priced out the new car at approximately $600 less than the autotrader "excellent" price for my area, and used the dealer inventory price and not the sticker price. The car with the accessories had to be located, and and the trade-in value of my car was what I was hoping for. By Friday afternoon, I was back to finalize and pick up my new car. I was introduced to the finance manager, Craig Miller. Again, no high pressure, just a discussion about the extended warranty and the theft recovery system. he laid at the facts, and let me come to a decision on my own. The transaction was complete, the registration transfer processed on premises and I drove out with my new Subaru with the permanent registration, the options I requested, at a better price than I expected. Oh, and his walk-through of the actual functions of the car was informative, fun, and done in a way that Joe shows his personal passion and love of the product he represents. I couldn't be happier and more satisfied. Thank you, Joe!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
They let warranties expire first
byon 05/03/2016
My problem with this dealership is, in august my car overheated and I brought it to be check and was told they couldn't find the problem. Was told it could have been that it was in the 90's and I was stuck in traffic for a few hours but the car should be fine. I only use the car for mostly family trips on the weekends. About a month later I drive to Boston and on the way home it overheats again. I again brought it back and get the thermostat replaced. A few weeks later I drive to montauk and there is air in cooling system, bring it back they say it's fine and bleeded it. A few weeks go by and it overheats again, thermostat is replaced again. I took a long drive last weekend and it overheated again. Now they tell the head gaskets and water pump are bad. While my car was under warranty they were not able to find the problem, now my car is out of warranty and they now they found the real issue. They probably let warranty expire so they could charge me for the repair it initially needed while it was warranty.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
Annual Service and NY State Vehicle Inspection
byon 08/22/2015
I arrived 20 minutes early for my appointment and that was not a problem. I was greeted warmly and the information for my service was taken quickly and courteously. The Service Manager was friendly and knowledgeable - and made sure I knew where the customer lounge was - since this was my first visit. The agreed upon work was completed quickly, and the paperwork was reviewed with me summarizing the service and expenses prior to payment. It was an excellent overall experience.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
George Janis
byon 08/19/2015
Keep up the great work. I and my family feel very safe knowing you guys worked on our car!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
No job too small
byon 08/18/2015
I have a new smart phone and needed it to be synched to use the blue tooth on my car and I was told to simply drive over and it would be done. I then discovered that my low tire pressure gauge was on and they found a nail and patched the tire at the same time.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Satisfaction Guaranteed
byon 08/10/2015
Each department we have dealt with have been stellar. It is a pleasure to do business with this dealership. They are courteous, professional and knowledgeable. No false promises here!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Excellent Dealership... Hassle-Free
byon 07/31/2015
I had a great experience at Bay Ridge Subaru. I got the best price right out of the gate. There was no haggling, no hidden fees, everything was explained to me in "layman's terms". This is my first Subaru... If I love it as much as most people do, there will never be another reason to shop for a car anywhere else.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Very on point
byon 07/26/2015
I had a gas cap tht wouldn't open . They asked wht I needed took care of me promptly, gave me an estimate time and was finish at that time. Overall good customer service good quality of work done to car
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Awesome
byon 07/21/2015
she was very helpful an informative. Showed and guided me through the navigation and audio setup . She also helped me pair my phone to car
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Good selling job
byon 06/22/2015
Peter Marconi did an excellent job of listening to us and finding the right car/leasing arrangement. Marc also helped out. We were thoroughly satisfied with the way the Subaru staff handled it.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? No
over charged on Labor!!
byon 06/18/2015
1st major work done there, But $440 labor for 2.5 hours of work(time between call from dealer about work start to dealer called about work finished), ouch!! sure would think twice or three times before bringing my car in again.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? Yes
Great Experience
byon 06/04/2015
Took the car in to get some work under warranty with no issues at all. Great work and service.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
I Love My Subaru
byon 05/26/2015
I Love My Subaru Dealership: I have been going to Bay Ridge Subaru since 2000. They are efficient, friendly, respectful, extremely competent. I always feel well taken care of and my car has 152,000 and it still purrs. When I am ready to buy a new car I will get it here.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Relaxing and pleasant
byon 05/15/2015
Having lived for over 50 years in Brooklyn I was happy not to get pushed to by a car but the whole experience was very pleasant and comfortable with Corey.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Patricia was the best salesperson I ever worked with.
byon 04/04/2015
Patricia was honest easy to work with and very informative. The dealership is friendly and casual no sales pressure. Best place to buy or service a Subaru.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Why Bayridge Subaru
byon 03/19/2015
These guys are awesome and the wait was short. It was my first experience with them and that visit would not be the last.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Not Applicable
Excellent service
byon 02/07/2015
David was ready for me when I arrived. He explained what service was due (beyond the oil change that I planned to do), how much it would cost and that it could be done today. I waited in the waiting area. The work was done in less time than I had expected. Thank you.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Professional Dealership
byon 01/15/2015
This dealership is by far one of the most professional that I have been to. I have purchased several vehicles over the last 20 years. Most salesman were either complete jerks, or clueless. Here at Bay Ridge Subaru, the salesman are mature men and women who understand why people come to purchase cars. They are thoroughly knowledgeable in the vehicles that they sell. They are not overly pushy and take their time. This was a pleasurable experience; except for coming up with the money. Upon final purchase and pick up, my initial salesman was present and took the time to sit us down in the car and go over all the interior operating features. I would definitely recommend this dealership to anyone looking to purchase a new Subaru. Forget Staten Island, Brooklyn is the place to go.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
