Liccardi Ford Lincoln
Customer Reviews of Liccardi Ford Lincoln
Brought My Car In For Recall Repair. Problem Not Fixed.
byon 05/31/2023
I brought car to Liccardi Ford on May 16,2023 for Ford recall 22S06- "The rear view camera could intermittently display a blank or distorted image." My car had experienced this problem. I was told that the car would be ready by the end of the day. When I came to pick up the car that evening, the rear view camera was not working-- exactly the problem that the recall work was supposed to fix. I left the car at the dealer, and texted the service advisor (Harold) about the problem. I asked that he promptly acknowledge my text and let me know when the car would be ready. The next morning, I did not hear back from him. After several follow up texts and messages, I finally reached him on the afternoon of May 17. He said that Liccardi would look at the car the following day. At 8:30 the next morning, only 1/2 hour into their workday, the service advisor called to say that they had inspected the car, that the wiring harness to the camera was "fine" (this was the part to be replaced, according to the recall notice), but that the camera itself was intermittently defective and would cost +/-$450 to replace. It is inconceivable that a proper diagnosis of an intermittent wiring problem, plus a diagnosis of the camera itself and a quote to replace the supposedly defective camera, could have been done in 1/2 hour. It is also extraordinarily hard to believe that the exact problem that caused the recall (which should have been repaired at no charge) could have been perfectly replicated by a different component failure that could only be resolved at significant out-of-pocket expense. For all of these reasons, I did not authorize the replacement of the rear camera. I picked up the car from Liccardi on May 18 and am still experiencing the same problem that the recall was supposed to address. Liccardi had my car for three days, failed to fix the problem pursuant to the recall notice, and claimed-- under highly suspicious circumstances-- that the issue could only be resolved with a costly out-of-pocket repair. I will be contacting Ford customer service to attempt to resolve this issue. Based on my experience, I cannot recommend Liccardi Ford's service department.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
Service appt.
byon 05/30/2023
Laccardi exceeded my expectations and took the extra steps to ensure return of a quality vehicle.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Gabe
byon 03/14/2019
Went on for an oil change they were quick and very courteous.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Good service!
byon 01/14/2019
I just want to say this was the best experience I had at Ford Liccardi. The new service manager has his stuff together. It is running like a fine machine. Love Dwaune (sp) he dropped me off at work and picked me up and also had my car washed THANK YOU. Keep up the good work....
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
coupon no work
byon 11/08/2018
they send me the coupon which does not work for my car even though they know what is my car. It is not fair.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
1 Comments
Amazing customer service
byon 10/09/2018
Just this past Saturday I went to Liccardi's service department to have an oil change but more importantly to find out why my tire pressure lite was on. I got to Liccardi around 3pm and the service department was just about ready to close, I first spoke with the man who valet parks the cars and he assured me to go inside and see if they would atleast take a look at my tires pressure. When I told them I wanted to get an oil change as well the Service advisor Alberto Gomez said he would do the oil change and repair whatever tire might have a leak. After mechanics looked over my car they said that 3 tires were in very bad condition and needed to be changed immediately even though it would be a much longer job they were willing to stay later in order to have my vehicle drive safely. After about 20 minutes or so my car was done 3 new tires and an oil change. Also when I went to get in my car the mechanics had covered my drivers seat and floor mat with plastic to not get them dirty. Alberto removed the plastic from my car but I was so appreciative because I am very sensitive to smells. The service department is very clean as well and hardly even smells like you are at an auto body shop. Excellent service all around
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
10
byon 12/21/2015
The service and people that work at Larrardi Ford are very nice and helpful. I have never had a problem getting an appointment and they are always on time. Thank you and Happy Holidays
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Dissatisfied
byon 12/20/2015
I have taken my LINCOLN in for service on several occasions to fix a problem that keeps recurring! To the tune of almost $2,500.00 so far, the problem STILL has not been identified nor corrected. I'm of the belief that the service technicians know what the problem is but are simply trying to milk me dry financially! Well, the charade is OVER. I will NOT be taking my car back there, and at this juncture, I've become very skeptical of Lincoln's in particular, and Ford products in general. Will look elsewhere when I am in the market to purchase another car (soon!)
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? Yes
Great service
byon 12/13/2015
There was apart failure PTU Your people at service center Order my part then I brought car in they gave me a loaner car MKC because they did not know how long would take And because I lost my wife 5 yrs ago in a car fire CRV honda. I need a car to drive my two girls to their activities. The reason I lease Lincoln cars is they rated high safety and hardly no recalls Your car the MKS beats out mercedes, BMW and infinity which I have tested drove in the past the MKS beat out all 3 And I get lots of compliments from people in chatham nj who drive those other 3 makes Thanks
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Excellent Service
byon 12/07/2015
I was very happy with the service I received on 11/30/15 . I was greeted by one of the nicest receptionist and serviced by an equally friendly service manager. All of the recall items on my vehicle were taken care of as well as my oil change .
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
No Communication
byon 11/02/2015
The communication was terrible. I dropped my car off the night before the day of service, called @ 12:00 the next day to inquire as to the status, and was told they'd call me back in an hour. They never called. So I called BACK at 2:30, was told the techs are "Out to lunch", but I pressed some more, and was told they'd call me back in an hour. At this point, I arrived at the location @ 5pm, and the young lady asked me if she could assist me. I responded back that I was wondering what time they were going to call me, as it was now 5pm and they close at 5:30. She confirmed that the car was FIXED, and they STILL hadn't called me to advise. That So I called TWICE, received no promised return calls, AND after fixing my car, they STILL hadn't called me to advise me. Worst communication ever.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? No
High level of satisfaction with Liccardi
byon 10/27/2015
As a loyal customer of Liccardi Lincoln Ford, I am very satisfied with the level of service I receive during scheduled services. The receptionists greet me warmly upon arrival. The service team, especially Nancy Paglio, are efficient and get the job done as quickly as possible. The cost for service is very competive and in the right range. I am very happy with the Liccardi Watchung, NJ establishment.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Excellent Dealership
byon 09/04/2015
Recently took my GFs Ford Edge to have brakes inspected and tire rotation. The service Manager Ray is very helpful and informative regarding the inspection of parts. Timely service, WiFi available while you wait and coffee, sometimes butter and bread if your there early. Organized and clean seating area
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Liccardi Ford/Kieth
byon 08/18/2015
We leased the Ford Fusion, we were very happy with all of the staff at Liccardi. We were first dealing with Kieth who was very helpful and very informative and at the end Kieth made all the paper work an easy process. We would highly reccommend family and friends to Ford Liccardi! We are very happy with the Ford Fusion and dealing with Kieth. Thanks!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
New vehicle
byon 08/07/2015
Looking for a large SUV we test drove the 2015 expedition EL. It was a very smooth ride and the salesman Keith did an awesome job of explaining all the details of the truck. It was the last 2015 on the lot and they did made a good offer on the price. We are happy with our new purchase.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Great dealership
byon 07/24/2015
Everything was ok with oil change and tire rotation. However, car was also in for recalls which was unable to be fixed due to no parts in stock related to the recalls.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? No
A FAMILY
byon 06/26/2015
AS always, I am greeted by name and very well taken care of. It feels like a family. Ray, Nancy and the girls at the front desk are Awesome!!!!!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Great service!
byon 06/23/2015
Went there for my first oil change. Appointment was @ 10:15--service was performed & I was out by 11:20! Wait room was pleasant--water, refreshments. Unfortunately the coffe machine was inoperable during my short stay! All in all a good experience! Your receptionist was also extremely pleasant.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Not Applicable
Service
byon 06/12/2015
Nancy and her team are outstanding. I have been in twice and both times received exceptional service. Thank you!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Service evaluation
byon 06/04/2015
slightly more expensive than I hoped ; otherwise very good service
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? Yes
Tire Replacement
byon 05/12/2015
I received a fair market price with option for mail-in rebate. I am totally satisfied with customer service, the service consultant and the work that was completed in a timely fashion.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments