Liccardi Ford Lincoln

by C Lovey on 05/31/2023

I brought car to Liccardi Ford on May 16,2023 for Ford recall 22S06- "The rear view camera could intermittently display a blank or distorted image." My car had experienced this problem. I was told that the car would be ready by the end of the day. When I came to pick up the car that evening, the rear view camera was not working-- exactly the problem that the recall work was supposed to fix. I left the car at the dealer, and texted the service advisor (Harold) about the problem. I asked that he promptly acknowledge my text and let me know when the car would be ready. The next morning, I did not hear back from him. After several follow up texts and messages, I finally reached him on the afternoon of May 17. He said that Liccardi would look at the car the following day. At 8:30 the next morning, only 1/2 hour into their workday, the service advisor called to say that they had inspected the car, that the wiring harness to the camera was "fine" (this was the part to be replaced, according to the recall notice), but that the camera itself was intermittently defective and would cost +/-$450 to replace. It is inconceivable that a proper diagnosis of an intermittent wiring problem, plus a diagnosis of the camera itself and a quote to replace the supposedly defective camera, could have been done in 1/2 hour. It is also extraordinarily hard to believe that the exact problem that caused the recall (which should have been repaired at no charge) could have been perfectly replicated by a different component failure that could only be resolved at significant out-of-pocket expense. For all of these reasons, I did not authorize the replacement of the rear camera. I picked up the car from Liccardi on May 18 and am still experiencing the same problem that the recall was supposed to address. Liccardi had my car for three days, failed to fix the problem pursuant to the recall notice, and claimed-- under highly suspicious circumstances-- that the issue could only be resolved with a costly out-of-pocket repair. I will be contacting Ford customer service to attempt to resolve this issue. Based on my experience, I cannot recommend Liccardi Ford's service department.

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by Tmack412 on 05/30/2023

Laccardi exceeded my expectations and took the extra steps to ensure return of a quality vehicle.

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by Ro P on 03/04/2022

I am elated with my experience at Liccardi Ford. My daughter was in need of a new car after a terrible car accident, so, my fiancé suggested I call a dealership in Virginia because he had had a good experience there 3.5 years ago. After such an awful set of circumstances around the car accident I was hoping for a smooth and pleasant experience dealing with that dealership; however, they quickly fell immensely short of that expectation. I located a car I wanted to lease and spoke with a salesman; he told me that a car would be coming to their lot soon, although it did not have all the options I was looking for. I decided to consider the car with the lesser options anyway and was transferred to someone in financing. I explained to that man that we wanted our daughter to apply for a loan on her own, but her dad would co-sign for her if needed. He said my daughter's credit was too low to secure a loan on her own and would need my ex-husband to co-sign. He came back with an outrageous interest rate, an outrageous monthly payment, and relatively low allowable annual mileage on the lease, all despite a large down payment of $8,000. Then, after finding the exact car I wanted, with all the features I wanted, online, I called Liccardi. Rebecca confirmed the car's availability, and off we went. The car's sticker was several thousand dollars more but came out to $47 LESS per month than the dealership in Virginia quoted me on the car with the lesser options. Additionally, at Liccardi, my daughter qualified for the loan on her own, and we were advised that her credit score was actually 142 points HIGHER than the dealership in Virginia told us it was. For as bad as our experience was with the dealership in Virginia, it was just as amazing at Liccardi. Pablo our salesman, Sulu, the manager, and Charlie, in finance, were helpful, kind, informative, flexible, knowledgeable, and fun. Why would I give an entire background on a poor experience at one dealership only to give a good review to Liccardi? So people can understand just how devious some dealerships are. Our experience at Liccardi was phenomenal. We highly recommend them, especially Pablo. Good luck to anyone looking to purchase or lease, but you won’t need luck if you go to Liccardi.

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by Honest Johnny on 02/21/2022

This dealership charges a reconditioning fee over the sticker price. They tried to charge me $1995 extra. The said it was for a 146 point check to make sure the vehicle was in great condition. Shouldn’t the vehicle already be checked before they place it for sale? There are so many negative reviews about this place. Do yourself a favor and stay away. I am surprised that Ford Motor Company allows these type of slimy sales tactics.

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by Andrew on 12/23/2021

Having a hard time getting refund on deposit. Dealer never gave me a retail order with the purchase of truck so no idea what the purchase includes, fees, final pricing, etc… only document they gave me was a receipt for the deposit on my credit card. Truck is not even close to production (no VIN) so not sure why they wouldn’t just give me refund. Buyer beware, this dealership does not return calls (doesn’t answer calls either) and seems very shady not to provide a retail order. No idea what final cost of truck will be without retail agreement outlining each fee…

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by Asmooch22 on 10/22/2021

I bought a 2011 BMW 328i from Liccardi a month or two ago. The salesman told me that all the lights/warnings on the dashboard meant nothing, but they could not clear them because they didn't have the ability only BMW had the ability so I had to take the car to BMW to have them clear them which I would also have to pay for. I took the car to my mechanic who OWNS and does his own work on his BMW's to clear the codes which did not clear! He also found a problem with the ABS system which is UNSAFE! The dealership LIED to me! assured me that the car was in great perfect shape but it's NOT. I have called the sales manager and have received no return call regarding the issues. Do not buy a car from these [non-permissible content removed]!!!!

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by Cc on 02/16/2021

The salesman i had was the rudest salesman ive ever had!! Ive never been degraded humiliated since i started buying my car!! I will never recommend this place!!! Trying to sell the car that i dont like and telling me in a rude way like literally rude!!! He made my day worst!!!

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by MyDamnCar on 03/14/2019

Went on for an oil change they were quick and very courteous.

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by Lisa cook on 01/14/2019

I just want to say this was the best experience I had at Ford Liccardi. The new service manager has his stuff together. It is running like a fine machine. Love Dwaune (sp) he dropped me off at work and picked me up and also had my car washed THANK YOU. Keep up the good work....

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by mouseking on 11/08/2018

they send me the coupon which does not work for my car even though they know what is my car. It is not fair.

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by Amanda on 10/09/2018

Just this past Saturday I went to Liccardi's service department to have an oil change but more importantly to find out why my tire pressure lite was on. I got to Liccardi around 3pm and the service department was just about ready to close, I first spoke with the man who valet parks the cars and he assured me to go inside and see if they would atleast take a look at my tires pressure. When I told them I wanted to get an oil change as well the Service advisor Alberto Gomez said he would do the oil change and repair whatever tire might have a leak. After mechanics looked over my car they said that 3 tires were in very bad condition and needed to be changed immediately even though it would be a much longer job they were willing to stay later in order to have my vehicle drive safely. After about 20 minutes or so my car was done 3 new tires and an oil change. Also when I went to get in my car the mechanics had covered my drivers seat and floor mat with plastic to not get them dirty. Alberto removed the plastic from my car but I was so appreciative because I am very sensitive to smells. The service department is very clean as well and hardly even smells like you are at an auto body shop. Excellent service all around

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by Neville on 05/16/2018

Went to this dealership as they had the Ford expedition model that my wife and I wanted and this turned out to be a very bad decision. That said they were extremely nice while we reviewed and decided on the $75,000 car. They originally quoted me the car price at one value and when I noted that I had an Edmunds true car quote that was $3,000 lower they agreed I could get it for that price (be careful on this they will overprice a car as much as you will let them).I dealt with Suleiman Mascobi who was polite prior to the sale and nasty and deceitful after the sale. As we worked through all the paperwork on the new car Suleiman noted he was going to fill the car up with gas. That said apparently Liccardi policy is to only give you enough gas to get home...as they did not fill the tank. When questioned on this they said this is their policy and they only fill it if the customer demands it in the purchase. (Note - if you buy here make sure you ask for it). Secondly - they handled the DMV paperwork for our car and gave us a temporary registration to cover us until they completed the DMV process of getting us plates. That said the temporary registration has since expired and we have been waiting three weeks for license plates from Liccardi team. After multiple calls and speaking with the Manager Rich Dimovski on multiple occasions they couldn't resolve their license plate issue (the issue was not with the DMV). I escalated the issue to the general manager Doug Hansen who was not useful and was rude but it does finally seem like license plates will arrive tomorrow. Overall the experience and dealing with Suleiman , Rich and Doug was terrible and they didn't seem to have any customer focus at all. I strongly suggest you go somewhere else for your new car or heed the issues I had so you don't end up in the same place. Will never buy from them again and may never buy another Ford as a result.

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by Maheshkakarla on 09/22/2017

[non-permissible content removed] please dont go guys they dont even deserve one star. Very rude and fake people. I bought a car here and with all fake prices and fake fees and they gave me car with broken bumper and its certified pre owned with 172 point inspection(fake 172 point inspection). When i went back next day and ask about it they said you broke your car we dont do anything with it. 2.i asked not to do hard credit check because I already have approved loan from my bank. They asked my ssn for some proofs and said we wont do credit checks and they did 4 hard checks. When i asked back they are lying we didnt. 3. After all this they are not doing my registration. When i called them they asking for some proofs again Dont trust these guys

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by mr_t0ad on 05/11/2017

I found a vehicle I liked online for an excellent price. I confirmed it was available with the internet sales person. The dealer then changed the price online and the manager stated they would not honor it.

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by DebandWill on 11/14/2016

Leasing a 2017 MKZ, Sal was very friendly and helpful. He made sure I was completely satisfy with my purchaser, by either adding or deleting additional features with this car.

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by Professorflick on 11/09/2016

Liccardi's showroom is anything but spiffy. A Lexus owner for the past eighteen years, I've grown used to a very classy showroom with sales people dressed in suits. And Lexus does not share its showroom with Toyotas. But Liccardi is a Ford/Lincoln dealership. It's not that the Fords don't look appealing, it's that they do not have the same appeal as the luxury division - Lincoln. I was immediately taken aback on seeing the shared showroom, which was, in addition, not particularly neat or businesslike. The salesman I was introduced to was very young, and, initially, there were signs that he was not knowledgeable about the inventory. But when the business was concluded, I realized that he had been very patient with me, and, in face, he did know the car and specifications I had requested because he had listened carefully to what I said. We were able to negotiate a deal which was very good for me, and, I assume, beneficial to him.

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by mgtc_36 on 09/27/2016

Scott Lyons is [non-permissible content removed]!! No help what so ever!! Still waiting for a phone call about my car door and the video for my car....

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by AmandaL801 on 06/17/2016

I just turned my 2013 Ford Edge in for a brand new 2016 Ford Explorer. This is my 4 th lease with Liccardi Ford. I have been a satisfied customer for over 7 years. Sulo, is my #1 Salesman, and I would never go to anyone else to buy/ lease a car. Sulo and MIke (the manager) always go above and beyond for me, they have always helped me get the best deal possible. I live over an hour away from the dealership, and will always continue to buy cars from Sulo. Thank you Sulo for making my family so happy. If you are looking for a car, Sulo is the man to see, I have never been disappointed!

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by BLueUnicorn44 on 05/24/2016

I have been buying my car's from Liccardi Ford for awhile now. We just purchased our 16th car from there.All my children buy there as well. The salesman are great! This time we had Pete he was very good and knowledgeable about the car and went over everything with us before we left. Mike DeGrazio is the sales Manager who is also great and very helpful and always goes out of his way to help and make your purchase go smooth.He makes you feel like you family not just a number. Jim in Finance is always very helpful and gets the deal done and thru with out any issues. If you want a great dealership this is the one. They make you feel like family not like a number!

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by Kdyoung8862 on 12/21/2015

The service and people that work at Larrardi Ford are very nice and helpful. I have never had a problem getting an appointment and they are always on time. Thank you and Happy Holidays

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by WoodWend on 12/20/2015

I have taken my LINCOLN in for service on several occasions to fix a problem that keeps recurring! To the tune of almost $2,500.00 so far, the problem STILL has not been identified nor corrected. I'm of the belief that the service technicians know what the problem is but are simply trying to milk me dry financially! Well, the charade is OVER. I will NOT be taking my car back there, and at this juncture, I've become very skeptical of Lincoln's in particular, and Ford products in general. Will look elsewhere when I am in the market to purchase another car (soon!)

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