Springfield Acura
Customer Reviews of Springfield Acura
STAY CLEAR OF THE FINANCE MANAGER MANNY LAZO!!!!
byon 04/30/2023
I have leased over 8 vehicles between Richard Passananti and another salesman by the name of Leo Daniels (rest in peace) who has since passed. All of my experiences with Leo & Richard have been or were professional, experienced, informative, honest and easy going. So I just leased my latest new vehicle from Springfield Acura, a 2023 MDX Tech on 4/25/2023. The entire experience was a pleasure up until the day came to pick up my new vehicle. At some point in my pick up experience a finance manager by the name of Manny Lazo (who by the way has no business cards – since I asked I guess… how unprofessional) but this man is [non-permissible content removed]. STAY CLEAR OF MANNY LAZO if you shop at Springfield Acura. I had shopped around at various Acura dealerships because even though Richard Passananti is an amazing salesman, I am a business women, an investor and this current car market is bonkers and super expensive post the COVID pandemic – so I wanted to ensure that I had the best deal. But back to Manny Lazo. MANNY LAZO LIKES TO PLAY THE “BAIT & SWITCH” SALES TACTIC, which is a form of fraud and seems to happen a lot in the automobile industry. He knowingly and intentionally gave me fraudulent data stating that my credit tier was MUCH LOWER than it really was. Manny lied and stated that I was tier 5 when 2 other dealerships had already proven & confirmed that I was a tier 2/3. Even my salesman Richard P, of Springfield Acura, had confirmed my credit score and credit tier level the Thursday prior, April 20th, 2023 – during my initial visit, in which my credit was ran, the monthly payment was negotiated and agreed upon by both parties, Acura and I, and my car delivery date, which was 5 days after my initial visit, April 25th, 2023. Manny Lazo, the finance manager, swept in on the transaction at the last minute in hopes that his “unfortunate news/my lower credit tier” was going result in an increase in my monthly car payment of “no more than $25 more per month” If Manny’s information was accurate I would have just rolled with the punches and accepted the “new information” on the day of pick up. But what Manny did not know was that I was texting and communicating with another Acura dealership getting verification that proved otherwise, simultaneously while he was feeding me this crap. I am a smart shopper so I was one step ahead of him. After I informed Manny of this – my credit tier magically went from a 5 to a “3” within 10 minutes max – but still not back to the 2 that all other dealerships stated that I fell into not a tier “3”. I can’t make this stuff up. Manny’s involvement in the deal was SOOOOOOOOOO SHADY!!!! I have NEVER had an experience with a finance manager in 27 years, like I did with Manny. And just to think – before he knew that I was more knowledgeable than he thought I was… he was actually trying to challenge me regarding the inaccuracy of the credit tier information and then attempted to proceed on to see what additional accessories options/plans I may be interested in. lol… is he crazy? I was pissed, close to walking away from the deal, very very very very offended that he would challenge my intelligence the way he did. I just wanted to get out of that dealership. Manny straight up lied, making a good day go from good to bad and a day in which I should have been celebrating go from happy to sad. Interacting with Manny killed the entire vibe. I just thank God for additional info and outside support from the other Acura dealerships because providing fraudulent & invalid credit tier information to potential customers in an attempt to get a higher monthly payment out of them is not cool… IT’S FRAUD & UNETHICAL so BEWARE when interacting with Manny Lazo!!!
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes
Great
byon 02/11/2022
Professional , and most importantly , TIMELY !!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Excellent Service
byon 01/15/2022
Springfield Acura did an excellent job servicing my car. They informed me as to the cost ahead of time and answered all my questions. Promptly serviced car and I am totally happy with the work done!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Pleasantly Surprised
byon 06/29/2021
My husband and I hate dealing with car dealerships but,this time we were pleasantly surprised with the experience. Our sales rep Oswaldo helped us decide on a new lease and the transaction went very smoothly. Overall the whole team at Acura was very friendly and I would def recommend!!!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? No
Rude Sales Manager
byon 12/23/2019
I was looking around cars with a 2-6 months buying time frame. Visited Springfield Acura on 12/14, test drove an SUV and talked about price with a sales person. Frankly the price was pretty good. However, since I am not ready to buy, I left the dealership. I also wanted to get a sense of the value of my old car in the real world. Visited again on 12/21 and got a trade-in value way below my expectations and KBB fair value. Was going to leave. The sales Manager Jimmy came out and talked to me. He was clearly annoyed and spoke to me with utterly no respect. Stating he made a mistake giving me a great price, but he will honor it anyway. Questioning why I was not ready to buy but came in today to talk about trade in etc tec. I don't like to be pressured and forced to make a big commitment when I am not ready. Decided to leave. Clearly angry, Jimmy said the price he gave me will only be available by end of that day, despite during my last visit his sales person said it will be effective by the end of the month. When I went out of the door, he also said he doesn't want my business. I had a very bad experience at Springfield Acura that day. How can a sales manager at a luxury dealership behaving with such attitude and being so rude to customers? I was really shocked and I definitely will take my business elsewhere.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? No
Great experience
byon 10/22/2019
I hAd a wonderful experience. Work was done in a timely fashion . Steve was my service consultant
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
New Car Lease
byon 05/31/2019
I had an amazing experience at Springfield ACURA. With Manuel Lazo Sales and Leasing Consultant Springfield Acura He was patient professional unbelievably helpful tp help me select my Acura. I was given undivided attention and detail information. His Manager Joe was also very professional. Manny spent his valuable time in explaining everything. I bought my car cause of Manny professional salesmenship. Thank you for making a happy experience.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Excelente experience
byon 05/22/2019
This is our second lease with Springfield Acura and both times we used Rich. He is such a great salesman. He provided excellent service and was very friendly. Went over all the features the car had with us and made sure we asked all the questions we wanted before we left. Would highly recommend him to anyone looking to lease/purchase a car. Thanx Rich for your amazing service!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Fast and professional
byon 03/16/2019
As soon as I got to the Dealership Mary took care of my inquiries and doubts I may have had in making my purchase in a timely and professional manner.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Great Experience
byon 05/31/2018
Recently purchased my second TLX from Andrei and Greg at Springfield Acura. Hassle free and very professional. Have already recommended to family/friends.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Pleasant Experience
byon 05/21/2018
Mary has been a pleasure to work with. She is very attentive and always followed up via phone and email, since we first had car inquiries. She made us feel very comfortable with the process of leasing our new car. Definitely will refer her to our family and friends for leasing.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Great service
byon 05/01/2018
Andrei has helped my family and I with numerous purchases and will continue to do so as long as we have Acuras. Very honest and knowledgeable.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Great Professional outstanding performance
byon 03/28/2018
Louis was great professional efficient and made our deal happen. Excellent experience at Acura of Springfield. Totally recommend Louis!!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Horrible sale rep from General sale manager Anthony Fratello and Bill
byon 02/20/2018
I purchased a Is 250 from this dealer cash and it was the worse experience I ever had. They made me feel like my money wasnt worthy are they give me they car for free. After purchasing my car I had notice that the lights under the sun visor wasn’t working and the back up sensor wasn’t working, they took my car for one week I had to call them to find out what was going on later to find out that Anthony the sale manager and Bill refuse to fix the problem because it’s too expensive to fix and was being extremely rude about. Now I see why the workers look so unhappy because they are working with such [non-permissible content removed],. Anthony Fratello and Bill need to take a class to teach them how to treat customers. Without your customers u have no business.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes
Great service
byon 12/29/2017
Recently purchased my second Acura from Andrei, had a hassle free smooth transaction both times. Have already recommended him to multiple friends/family members.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Wow
byon 12/19/2017
Great experience. Jean is very good listener. Will recommend to family and friends.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Professionalism and experience
byon 12/18/2017
I was pleasantly surprised with the manner in which Rich took care of me while transitioning from another luxury vehicle. He made that almost unbearable translation bearable for me... I will always be thankful for his professionalism, friendly attitude, and willingness to help out. Thank you Rich, I was glad to make your acquaintance. I also want to give a shout out to Josh as well for his kindness and help with returning my end of lease vehicle. You guys made the transition much easier for me.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
5th Car with Acura
byon 12/13/2017
5th car with Acura (Springfield). Great experience each & every time. Rich is a great guy & makes sure you feel at home!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Great salesman
byon 12/11/2017
Louis was great! Informative, and provided a high level of customer service.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
They tell you anything just to push you to buy
byon 12/08/2017
The sales associate appears to be very nice and caring, but he totally lied and threw me off. My intention was not to even buy a car that day. I just wanted to see what I qualified for I wasn’t even looking for a 2018 or to lease and he completely shut me down to buy a deed car he said I could only qualify for a leased vehicle then he stuck me with the most basic model and said I couldn’t qualify for the other model and said they would add some features that I wanted. They gave me aftermarket very cheap quality products that are no good to me and then gave me an attitude beacause I was not happy I paid over $600 more for an after market control that does not even stay on! The lies and getting pushed into something I wasn’t sure about I am not happy I would not recommend or get a vehicle here again!
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes
Recommending Springfield Acura to my family and friends
byon 11/21/2017
Great dealing with Richard. Answered all my questions and the transaction went smoothly. I would recommend him and Springfield Acura to my family and friends
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
