Subaru World of Newton
Customer Reviews of Subaru World of Newton
Service department is awesome!
byon 02/23/2024
The service department has never let me down is over 20 years and I am a former service manager! I sit in the waiting room and hear how the advisors explain the repair needs to the customers as well as myself and am impressed.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Solved a tricky problem - good job!
byon 01/24/2024
We did not buy our Subaru Forester at Subaru World of Newton, but they are now the closest dealer to us, so that's where we took it with a problem. The passenger's air bag light always said "Off" even when someone was sitting in that seat. We were concerned that the air bag was not working properly, so off to the dealership we went. They provided a courtesy car for the duration of the time they spent working on our car, which ended up being almost four weeks! They even got some Subaru engineers involved in looking for the solution to this issue. They did get it fixed and explained to us what had to be replaced. Happily, they also honored the extended warranty we got from Subaru when we bought this vehicle, so all we were out of pocket was the small deductible. The staff at Subaru World were friendly and professional throughout this process and were a pleasure to deal with. We will be back when/if our Forester needs their attention.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Very Highly Recommended
byon 01/05/2024
This is a very reputable dealership. I very highly recommend them. I have used their service department and parts department. Everyone is very helpful, and courteous. Our sales representative Kyle Hunziger went above and beyond for us, and took care of a couple of very minor issues with the car without us even asking. We cannot say enough good things about this entire dealership and will absolutely use them again.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Explained and corrected problem and advised of needed repair.
byon 12/30/2023
Walked in after making an appointment the same day.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Super Service
byon 09/30/2023
Easy to schedule service, friendly, reliable and reasonably priced.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Always great service
byon 09/27/2023
Knowledgeable service techs, always thorough in service recommendations. Fairly priced. The service manager, Cory, is great!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Pleasant and friendly.
byon 09/20/2023
It’s clean and comfortable to wait for your car to be done.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Total professionalism
byon 09/13/2023
Service department gives you a sense of security knowing you’ll get the service required at a reasonable cost. Cory in the service department goes the extra mile to make you feel comfortable throughout the process.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
A Small Town
byon 09/01/2023
A big name dealership with a small town feel. Very courteous, professional service in the Service Department! I love my Subaru!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Great customer service
byon 09/01/2023
Cory worked his major to fit me into the schedule when my car broke down and had to toll to his shop. He got me a loaner car for me to use for the duration of my getaway weekend.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Great service today!
byon 08/23/2023
Thank you to Cory and the Team at Newton Subaru! Wanted to make sure my Daughter’s car was ready for her move and they made sure the car is ready for the trip and give her Parents piece of mind knowing the car is safe and ready!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Always A+ service
byon 07/05/2023
Im a regular, it’s been 5 stars everytime so far. Sometimes prices can be high, but that’s the price of maintaining a car. They’ve been doing my car a lot of justice since I took it to mavis on 206
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Best dealer
byon 06/22/2023
Best and quick service
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Great service visit.
byon 06/01/2023
I stopped by to ask about an issue on my new Forester. They brought it in without an appointment and found that I had mounted my ez pass in the wrong place. They resolved the problem. The ez pass was interfering with the eye/sight system.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Great Service!
byon 05/06/2023
Cory was very helpful and knowledgeable about what needed to be serviced on my vehicle! It was a pleasure dealing with him!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Very pleased
byon 05/03/2023
Reception was prompt, service was done quickly
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Cory is always “at your service!”
byon 03/28/2023
Thanks again to Cory, and the service team, for prompt and friendly service. A one day turnaround and updated communication makes a repair painless. Love my Newton Subaru! * please make an orange car again so that I can buy my next one!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Customer Service like it should be
byon 02/21/2023
Not only does Cory in the Service Department have a deep knowledge of cars, their parts & how each works, he explained clearly what his mechanics found this morning, laid out all our service options with an eye towards keeping our costs down, kept us updated on the process as we waited and couldn't have been more personable or professional.
Great service
byon 01/30/2023
I passed by a Friday, got an appointment the following Monday. The car was repaired very fast.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Top notch service team!
byon 01/27/2023
My service experience at Subaru World of Newton has always been nothing less than exceptional. Cory, Vince, Julian in service along with Mike and the parts team, and the techs and office staff take care of all my needs: knowledgeable, friendly, and ensure all work on my car is completed with care and precision with parts made available even during supply chain challenges. They have/will help me out in a pinch like the time my window got stuck down in a rainstorm and found me a loaner on short notice so I wasn’t without a car. I can always rest assured that my vehicle is in good hands.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Great Dealership
byon 12/13/2022
The service was done quickly. They explained everything to me before any work was done 100% recommend!!!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
1 Comments