Route 18 Chrysler Jeep Dodge Ram

by Ken Maley from Old Bridge on 07/15/2023

A++++ experience Excellent Honest Professional people to deal with. Leased another Compass. This is our 3rd Compass Lease. GREAT salesman Mike A.. Easy going works well with you and finds you what vehicle you want for a FAIR Price. We are a JEEP family and Route 18 treats you like Family. We will definitely be back in a few years . Ask for Mike A and you will have a great experience..

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by Steph H on 04/13/2023

I spoke with a salesman via phone/text before ever entering the dealership. Right off the bat I told him I need to break even on my trade-in vehicle that I just bought out from leasing, before I’d consider driving out there. He told me if it’s in the condition I’m claiming it is then there’s no reason why I wouldn’t get what I need for it. So I drive out there, test drive the vehicle I want, and then I’m offered almost 2k less for my trade than the amount we discussed (which would leave me upside down). When asked why, the manager, Aaron Brown, came over, dressed in dirty jeans, sneakers, and a snow hat. Not only did he look highly unprofessional but he acted it as well. He instantly started arguing that I was never told I could break even on my trade, even though I told him I had text messages to prove it. He didn’t care, nor did he want to read them. He outright said that he told my salesman to “tell her whatever it takes to get her in here.” Then he said it was always going to be based on assessment of the vehicle. I said it’s in perfect condition with 20k miles, and KBB has it valued at 3500+ over what I’m asking, so what was bringing his assessment down? He couldn’t give me an answer, and in fact agreed that it was in excellent condition, but said it would go to auction and couldn’t offer more. I told him I drove far based on the promise of breaking even on my trade-in vehicle so I was definitely mislead. I had instant cash offers for more than what he was willing to give me for a trade in value… that I turned down, because of the amount discussed for trade. He once again argued that never happened. Instead of saying I’m sorry if there was some kind of misunderstanding, he kept rudely insisting that I was never told what I had in writing, repeatedly interrupting me and talking over me. That manager was by far the most unprofessional staff member I dealt with there. In fact, he was the most unprofessional person I’ve ever dealt with in any dealership. He knew I drove far and knew he could get away with it or else it would have been a wasted long trip for me. Untrustworthy, and unprofessional. I did end up purchasing a vehicle through my salesman, Daniel, because he did try hard for me in terms of the monthly payment I wanted to be at, and unlike the manager, he stayed polite and professional to me. But I still have a very bitter taste in my mouth over being talked down to and basically called a liar by Aaron Brown. I’ve never ever had a manager fight and bicker and talk to me so rudely as a customer before, anywhere. Before moving on to the problems that arose after purchase, I should also note that the dealership itself was very dirty, and that while walking through the service dept to use the bathroom, people were complaining that they had been waiting over 2 hrs and their vehicle had not even been touched yet. Also, the finance lady, whose sign on her desk read “boss lady” was vaping the whole time. This dealership was absolutely classless. Days later they continued to reach out and ask for paperwork that they should have had on file already from when I was there with the documents in hand. I had to send pictures of documents unsecurely through text and emails, just to be asked for the same documents again days later from someone else who said i still haven’t sent it, because the staff in that dealership not only have awful communication with customers, but lack of communication between their own coworkers as well. They also missed vital information on paperwork, that I also brought to their attention myself beforehand, holding up the whole process for so long that I had to go days without being able to legally drive my vehicle. Not convenient at all, especially for a mom with two kids. I’ve never had such a hard time with a dealership before. They’re unorganized, unprofessional, and untrustworthy. Stay far away!

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by Mark on 09/08/2020

Maria worked so hard to facilitate a deal with me. She really went above and beyond. Really made this car buying experience a pleasure, Thank you so much.

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by Gkouk on 08/10/2019

New truck is awesome! Matt Bruno the sales man was amazing, master of his trade... thank you very much! Great experience from beginning to end!

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by Daniels on 08/09/2019

Service manager is not honest. As a manager, you are suppose to represent the owners. And if you say something, then remember what you stated. As a member of that team, failure to keep your word. Is like a used car salesman, saying an older lady, drove the car from home to the church, yet the Carfax, shows she went Cross country. If you buy from here, make sure, you get all statements in writing, from all member of this team.

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by Kdkhrbdjeh27376464 on 08/04/2019

This is our second lease from route18 auto. We started out with a salesperson who we were extremely disappointed with. Took a deposit from us and we never heard from him. We called the dealership and got in touch with who we got our first lease from at route 18 auto and she saved the day. She was wonderful, patient and held strong on what we expected out of the deal. We couldnt have asked for a better sales person. We were extremely pleased with the finance part of the deal. He was extremely organized and efficient and didn’t waste any time. After a terrible time wasting start it ended with us being very satisfied..

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by Roman on 08/02/2019

Had the best experience working with Bryt. She is very knowledgeable with all make and model in the dealership. She works extremely hard to get you the best deal. I would highly recommend her.

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by Sue on 07/26/2019

There are reasons my family purchases our cars at Rt. 18 Auto - the people, the people, the people. We'd previously purchased a Jeep Wrangler & a Cherokee there, & when we got a call that a beautiful, mint Mercedes S550 had found its way into the dealership, we knew it would be perfect. From the impressive test drives right through the paperwork process, Bryt (sales consultant), David (finance director), & Jason (sales manager) made the car buying experience a true pleasure. No stress, no games, no pressure. The staff at Rt. 18 Aito once again exceeded our expectations.

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by APlus on 07/24/2019

Darrell was the most caring sales person i have ever dealt with at a dealership. I drove over an hour to go to his dealership and he provided a completely different experience. He was not pushy and was truly looking to help us get the best deal for our car. I will recommend anyone to use him and this dealership.

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by Emily on 06/16/2019

Tommy was such a great help at Route 18 Chrysler and helped me and my dad get our dream cars! Thank you so much for all of your help, and was able to work with out of state tags. Would recommend Route 18 Auto to all my friends and family in the New Jersey area!!! Thank you!!

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by Jlitterer1 on 06/07/2019

I have been doing business with this dealership for many many years. I have bought two jeeps this year alone. They are credible, no games and a great selection. You can trust them and know you are being treated fairly and respectfully. I highly recommend them

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by jgmaynard88 on 06/04/2019

I contacted Glenn. He responded quickly honestly and always was polite and helpful. This is the second car I got from Glen and it won't be the last.

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by KC on 05/16/2019

my experience was great. Darlene was so friendly and extremely helpful.

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by Rendon on 03/26/2019

I was looking for an affordable car as I knew firsthand what my budget was and what vehicle we had in mind. I worked with Darlene Keats and she was able to get me the car we had in mind without any hassles and a very easy process.

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by NYChristopherC on 03/23/2019

My fiancée and I were introduced to the sales rep Darlene. She was patient, professional and very sweet. We were able to lease a Grand Cherokee for the price we wanted. I highly recommend visiting this dealership if anyone is interested in a Jeep or Dodge truck.

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by JCampo on 03/15/2019

From the moment i walked in, i knew this car purchase was going to be different. My sales manager and finance manager were absoutely top notch. No pressure to buy, reasonable offer on my trade in and I LOVE MY NEW CHEROKEE. I have already spoke to 3 family members and 3 friends about buying their new cars at Route 18. Mike and Jason were AMAZING.

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by NewJeep1 on 03/06/2019

Amazing staff, especially Mike A. Helped with everything I needed and ended up walking out with exactly what I wanted.

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by Pclarkjr on 02/25/2019

It was very straightforward and easy to lease my new Jeep Compass here. All taxes and fees are included and nothing is hidden. The salespeople felt honest and there was no surprises. They even were the ones to mention an affiliate program and because of my brothers employment I saved $500

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by Kgetz2142 on 02/03/2019

Kelly was great and made the process smooth and easy. Won’t go anywhere else for a car moving forward.

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by Eileen426 on 01/14/2019

I can honestly say if was definitely one of the best car purchasing experiences I have ever had. I was not there all night. Alan Maynard was a great person to work with! Thank you!

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by Chet on 12/29/2018

I went to Rt 18 Auto to see a Jeep Grand Cherokee that caught my eye online. I had no intention of buying a car but I did. I have 2 people to credit for this namely salesperson Tommy did a great job and made the process seamless. I then met with Sophia Saracino who really made the administrative process really easy and she was so professional. Love the vehicle and was amazed what a pleasant process it was dealing with 2 such nice people and they were both very professional. Thank You! Chet

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