Taylor Chevrolet
Customer Reviews of Taylor Chevrolet
Refused to correct issues, asked to take somewhere else.
byon 01/18/2016
While I cant speak for the sales department, avoid the service department at all costs. After multiple visits with my new truck, being patient while they tried multiple times to fix power steering failure which eventually resulted in being replaced the 4th time around. Come to find out they did not perform an alignment after this which resulted in bad tire wear a few months down the road when I was getting thumping sound in the front end along with steering wheel shake. I took it in and they moved the bad front tires to the rear and did an alignment. I was told that the rear was now shaking but that is "should" eventually wear properly. I said it was not acceptable as the tire wear was do to bad alignment on their part. They said they never did an alignment, which I have had other service departments confirm is not proper procedure after replacing steering rack components and why the alignment was off. After having to contact corporate support which they then contacted the dealer did I get them to replace the tires. Upon picking up the truck the steering wheel was not aligned correctly. I took it back and thought all was resolved with this issue. But later receiving a low tire pressure warning was when I realized that they never did the relearn for the TPMS system and tires were not linked to correct location on vehicle. I took it in to get this done, which they then rotated them again as well. After leaving the dealer I noticed bad shake in front end. Made appointment to take it in next day to get it looked at and received a call from Service Manager Mark Len asking me to please take it elsewhere. When asked why he stated it was because of a previous survey I filled out stating honestly how I felt about my service. Rather then try and correct the problem and make use of the survey he felt it would be better off not risking another negative survey and refused looking at my truck anymore.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Not Applicable
Great service
byon 10/23/2015
Dealership gave me a same day appt. Lobby was user friendly, with comfy chairs and free wi-if so I could work. Great staff.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Great service
byon 10/05/2015
I was accommodated even though I did not have an appointment and it was already around 2pm. The service was completed in a short matter of time, and the waiting area and free wifi allowed me to continue working. Always a great customer service experience.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Excellent work
byon 09/22/2015
I arrived at the dealership late in the afternoon, they got me checked in and started working on my car. I'd say I was in there roughly a little over a hour an I was all set to go. Excellent!!!!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Headlight
byon 09/22/2015
I was extremely pleased with my last visit to the dealership after the not so happy visits and un-resolved issues with my headlight that led up to the lastest visit. I was listened to finally and my issue was researched and acted upon and now several weeks later my headlight is "still" working. I want to brag about the service manager who reached out to me personally, then did his research on my headlight and came up with possibly reasons for my issue with my headlight, but more importantly had solutions to those issues. I finally felt confident when I arrived and especially when I left the dealership that my headlight will finally work. I still check periodically to see if it is still working the headlight, but at least I feel better that if it is not, it's not because of a lack of caring or trying to get it fixed by the dealer. I also would like to Thank Brian C. our salesman who also personally got involved with my visits to get this situation corrected. Thank-you for everything, especially these suveys, because I feel this is why I finally had ears that listened to my problem and why I got results. Donna VanHooser
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Oil change
byon 09/16/2015
Very good, except for bees in the waiting room. (Got stung but not a big deal.. just don't want to happen to others.)
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
FABULOUS
byon 09/14/2015
Mike Thomas (Thompson -?) in the service department is THE best at what he does...couldn't be happier when I have to bring in my vehicle and he is there, ready to help!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Oil change and recall
byon 08/26/2015
They treated me with respect told me it would be about 2 hours and they got it done in less than one and half hours!!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
an experience
byon 08/21/2015
everyone was pleasant and helpful - I had to leave my car for repairs and was given a loaner to drive in the interim. The total experience went very well.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Taylor Service
byon 06/28/2015
I called for an appointment & was given one that day. I arrived on time & was helped immediately. Always happy with service and courtesy of all.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Recall Service
byon 06/18/2015
Ron z, the service consultant that worked with me, was pleasant and patient with me through the entirety of my visit. Wonderful staff at Taylor Chevrolet!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Above and beyond
byon 05/28/2015
Mark Len is one of your dealerships greatest assets. Will make me a service customer for all my service needs
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
EVERYTHING WAS GREAT!!!
byon 05/12/2015
Everyone at the dealership is so nice and professional. I tell everyone I know about how great everyone is. Thanks :))
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
cruze recall
byon 05/11/2015
This was a very fast and, as always, friendly visit to taylor chevrolet. My cruze was in for a recall and i was in and out with in 30-40 minutes. Thank you!!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Recalls, a General Motors gift to you.
byon 05/02/2015
I was there for a recall. Not happy with having to bring a car in that was about a month old. And after having had 6 Honda's over the last 15 years, this doesn't promote a feeling of confidence in leaving Honda. But the staff at the dealer did their job perfectly.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Service from Taylor Chevrolet, Taylor, MI
byon 05/01/2015
Outstanding and caring staff from the porter to the service representative to the loaner car representative to the mechanics to the service manager
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
SERVICE ON RECALL
byon 05/01/2015
I was taken care of right away and the Service Rep was as professional and curtious as I have ever seen at the Dearlership! She (Kaylin Allen) should be PROMOTED! THANK YOU KAYLIN!!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
I love my Taylor Chevy!!!
byon 04/20/2015
I was greeted immediately by several employees. My salesman found out I was there in a matter of minutes and showed up to make sure I was being taken care of, I WAS. The service department was amazing. I was in and out in one hour with no appointment. VERY IMPRESSED!!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Taylor Chevrolet Service Department
byon 04/16/2015
I brought my truck in for it's 6 month check up. Everyone I encountered in service and showroom, while waiting for my vehicle, were friendly and extremely nice.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Oil change - quick this time!
byon 04/11/2015
Sometimes your oil changes take too long, however, this time they did get me in and out very quickly. I know that it depends upon how busy they are. Maybe they should have a quick oil station that does nothing but oil changes.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Not Applicable
Awesome service
byon 04/10/2015
A1 service department! Kaylin and Mark went above and beyond to accommodate my needs. Best two service people I've ever felt with :)
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
1 Comments