Southgate Lincoln
Customer Reviews of Southgate Lincoln
Prompt Courteous Service!
byon 07/04/2023
Scheduling the service appointment was smooth. Service was prompt. Efficient.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Lincoln southgate
byon 03/13/2023
Buying a car here is easy. Getting service after is not. To talk to anyone you must leave a message however nobody ever returns your call. I had to drive down there to find someone to set up appointment. Yet theres no cars there to service because nobody answers the phone. Its like a ghost town they don't want to be bothered with service. And they all refer to the name craig if you have a complaint so nobody gets identified. Nobody has the name craig there. There is only one person doing the write up on a service to your car who handled it nicely .That particular day the cashier never showed up and i had to wait til they found someone to check me out. There seems to be no order in this place. No responsibility. I will be looking to get a new lincoln next year but do not think i want to continue at southgate lincoln.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Recall
byon 12/19/2022
Prompt, courteous and excellent service.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Oil Change
byon 04/26/2017
good experience
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Service area
byon 03/29/2017
I called to make an appointment to bring in my MKX for service. I had received a notice of a recall and the car had some other issues that needed to be addressed. I spoke with Brian and scheduled the appointment. Brian was so helpful and understood that I needed to have a loaner vehicle while my car was being serviced. I am a stay at home mom and always have some sort of errand that needs to be done. I called later in the day to check on my car. I received a call from Brian and he continued to up to date me throughout the day in regards to progress on my car. My car was returned to me the following day and so far all my issues have been fixed! The only delay I had was in cashing out as I purchased some touch up paint for my vehicle. The cashier wasn't to be found. She eventually did return and I was able to go on with my day. I can't say enough good things about Brian in service. He is truly an asset to your customer service area.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Couldn't ask for better service.
byon 07/11/2016
I was cheerfully greeted upon stopping at the service area and service desk. I had to wait only 20 minutes in the comfortable customer lounge area before the service attendent announced that the oil change has been done and my car was ready for me. My car had been washed and was being dried off as I was walking toward it and preparing to drive off. Great service.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Happy Customer
byon 07/01/2016
I arrived at 8:05 AM for an oil change and a replacement for my lost car key. Initially I was told that the total time to accomplish this work would be about two hours at a cost for the replacement key of about $245. I decided to wait in the lounge for the mechanic to complete the work. To my surprise, the job was completed in about 1.5 hours , at a cost for the replacement key and programming for $220. Thank you for the excellent service. Herb
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Pleasant service experience
byon 06/16/2016
I have a 2015 MKZ and brought it in for an oil change. Even though there were 2 cars ahead of me the wait was not too bad. The car was washed and I noticed that the carpets were vacuumed too. Great service!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Have a problem? No problem!
byon 06/02/2016
Fast, courteous, professional service. What more could you ask for? A+ Had an issue with a tire, and thanks to the tire warranty offered to me by Southgate Lincoln, my ire was replaced immediately. Great service.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
great service and great people
byon 05/18/2016
The service was great. Brian in service is the best.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
MKC - Low front tire pressure check
byon 05/05/2016
Always do a great job and do appreciate getting the MKC washed with service.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Amazing
byon 05/05/2016
Always good service, explained everything that was done to my vehicle. Will never go anywhere else!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Excellent Service
byon 05/02/2016
The service was great!!! The staff was nice and very welcoming. All the my questions were answered and it only took about 45 minutes to service my vehicle.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Service was great!
byon 05/02/2016
I lease an MKZ. Service was efficient, courteous, and I sincerely appreciated the phone call altering me that the car was ready to be picked up.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Another excellent experience at Southgate Lincoln!
byon 04/28/2016
I have been dealing with this dealership for many years and have always found that all the personnel go above and beyond to give me a satisfactory experience. They make it a pleasure to trade at Southgate Lincoln! The sales personnel have taken time to educate me on the intricacies of these hi-tech machines so I can drive with confidence, and the service personnel are knowledgeable and I feel secure in their recommendations and counsel. I know that I can trust everyone with whom I may interact!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Determination of Southgate Lincoln to repair brake problem on 2007 Lincoln
byon 03/31/2016
The service department at Southgate Lincoln were very diligent in pursuing and remedying the brake problem which I reported, although the work took longer than expected because of the unusual nature of the brake repair required. Brian in the service department kept me informed of the progress of the repair, and the service manager was very helpful in being sure that I was fully satisfied with the work completed for the charges made.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Great experience
byon 03/26/2016
Southgate Lincoln went over and above to make my car right. I sincerely appreciate the time, parts and knowledge it took to return the car back to me driving and riding as it did when I first bought the MKS. I would and have told my friends and family what considerations were given to me. I am a second generation Lincoln customer at this dealership and I will continue to be their customer. Thank you Gail Yancheck-Steffke
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Great service and a professional staff.
byon 03/24/2016
I have purchased several vehicles from this dealership. I always return for a couple reasons; the quality of the service and the Service personnel. I have used this dealership for over 20 years. My wife has as well. Always very professional service and my satisfaction is their # 1 goal. Always a great experience with them. The Service manager Brian is # 1 as well as the other employed individuals. Great dealership.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Completely satisfied
byon 02/17/2016
From the time I called until the time I picked up the car, everyone was as helpful as I could have imagined. In todays world where the service industry seems to be failing in many ways, this experience was a true breath of fresh air. Thank you to Jeff Nicora and all the people who made my service experience absolutely AWESOME!!!!!!!!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Good service
byon 02/12/2016
Had my vehicle serviced. Work was completed quickly I am very satisfied.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
2015 Lincoln MKC First Maintenance Service @ 7,500 miles
byon 02/11/2016
We lease a 2015 MKC. This was our first service appointment. All went perfect with the staff and service. We always recommend Southgate Lincoln to our friends when looking to lease a new vehicle.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
