Southgate Lincoln
Customer Reviews of Southgate Lincoln
2017 Escape
byon 05/03/2023
The service, attention and respect as a customer was an unbelievably great experience in looking for a used vehicle. I had a price point to maintain and the sales team worked to me keep to that number in looking for a vehicle. The sale person Shannon G. was wonderful, helpful and accommodating from start to finish. I felt no pressure and the purchase was easy peasy. Thank you Shannon! I would not hesitate go back again to Southgate Lincoln when ready for another vehicle.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Prompt Courteous Service!
byon 07/04/2023
Scheduling the service appointment was smooth. Service was prompt. Efficient.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
2017 Escape
byon 05/03/2023
The service, attention and respect as a customer was an unbelievably great experience in looking for a used vehicle. I had a price point to maintain and the sales team worked to me keep to that number in looking for a vehicle. The sale person Shannon G. was wonderful, helpful and accommodating from start to finish. I felt no pressure and the purchase was easy peasy. Thank you Shannon! I would not hesitate go back again to Southgate Lincoln when ready for another vehicle.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Corsair 2022
byon 03/19/2023
Had a appointment ar 1:00 and left dealership at 4:20 with new vehicle.. Had one vehicle to choose from, My choice was to extend lease, purchase leased vehicle, order a new vehicle or lease the vehicle in the showroom.. I wasn't ready for an suv but had no choice if I was staying with a Lincoln.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? No
Lincoln southgate
byon 03/13/2023
Buying a car here is easy. Getting service after is not. To talk to anyone you must leave a message however nobody ever returns your call. I had to drive down there to find someone to set up appointment. Yet theres no cars there to service because nobody answers the phone. Its like a ghost town they don't want to be bothered with service. And they all refer to the name craig if you have a complaint so nobody gets identified. Nobody has the name craig there. There is only one person doing the write up on a service to your car who handled it nicely .That particular day the cashier never showed up and i had to wait til they found someone to check me out. There seems to be no order in this place. No responsibility. I will be looking to get a new lincoln next year but do not think i want to continue at southgate lincoln.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Southgate Lincoln
byon 01/26/2023
I’ve been dealing with Southgate Lincoln for a few years now Richard and Nichole never disappoint! These two go above and beyond the call of duty and work miracles baby!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Recall
byon 12/19/2022
Prompt, courteous and excellent service.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Car leasing
byon 06/26/2017
My experience, like always, was great. Dan D., my salesman, is a great guy. Friendly, professional, easy to talk to and a great listener.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? No
- Did the dealer honor all commitments made? Yes
Oil Change
byon 04/26/2017
good experience
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Service area
byon 03/29/2017
I called to make an appointment to bring in my MKX for service. I had received a notice of a recall and the car had some other issues that needed to be addressed. I spoke with Brian and scheduled the appointment. Brian was so helpful and understood that I needed to have a loaner vehicle while my car was being serviced. I am a stay at home mom and always have some sort of errand that needs to be done. I called later in the day to check on my car. I received a call from Brian and he continued to up to date me throughout the day in regards to progress on my car. My car was returned to me the following day and so far all my issues have been fixed! The only delay I had was in cashing out as I purchased some touch up paint for my vehicle. The cashier wasn't to be found. She eventually did return and I was able to go on with my day. I can't say enough good things about Brian in service. He is truly an asset to your customer service area.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Customer review on new lease
byon 11/30/2016
Shannon was absolutely amazing she was so helpful. I have leased my last three cars with her and will continue to purchase with her in the future. She goes above and beyond for her clients that keeps us coming back!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
New car
byon 08/24/2016
I love my new car my salesperson (Shannon) and the finnical person (Charlie) was great in and very patient with me. I will bring my friends and family to Southgate Loncoln.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Luxury service at its best.
byon 07/16/2016
My name is Jeremy Adams and I purchased a 2016 Lincoln MKZ hybrid. I live in Indianapolis and I searched my state and surrounding states. Southgate Lincoln has the best selection and prices.I called and sent my father-in-law to check out the style of car I wanted. John Smith did an excellent job of helping us and the service was better than I expected. I drove away happier than I expected.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Couldn't ask for better service.
byon 07/11/2016
I was cheerfully greeted upon stopping at the service area and service desk. I had to wait only 20 minutes in the comfortable customer lounge area before the service attendent announced that the oil change has been done and my car was ready for me. My car had been washed and was being dried off as I was walking toward it and preparing to drive off. Great service.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Happy Customer
byon 07/01/2016
I arrived at 8:05 AM for an oil change and a replacement for my lost car key. Initially I was told that the total time to accomplish this work would be about two hours at a cost for the replacement key of about $245. I decided to wait in the lounge for the mechanic to complete the work. To my surprise, the job was completed in about 1.5 hours , at a cost for the replacement key and programming for $220. Thank you for the excellent service. Herb
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Pleasant service experience
byon 06/16/2016
I have a 2015 MKZ and brought it in for an oil change. Even though there were 2 cars ahead of me the wait was not too bad. The car was washed and I noticed that the carpets were vacuumed too. Great service!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Have a problem? No problem!
byon 06/02/2016
Fast, courteous, professional service. What more could you ask for? A+ Had an issue with a tire, and thanks to the tire warranty offered to me by Southgate Lincoln, my ire was replaced immediately. Great service.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
great service and great people
byon 05/18/2016
The service was great. Brian in service is the best.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
MKC - Low front tire pressure check
byon 05/05/2016
Always do a great job and do appreciate getting the MKC washed with service.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Amazing
byon 05/05/2016
Always good service, explained everything that was done to my vehicle. Will never go anywhere else!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Excellent Service
byon 05/02/2016
The service was great!!! The staff was nice and very welcoming. All the my questions were answered and it only took about 45 minutes to service my vehicle.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Service was great!
byon 05/02/2016
I lease an MKZ. Service was efficient, courteous, and I sincerely appreciated the phone call altering me that the car was ready to be picked up.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
