Southgate Ford
Customer Reviews of Southgate Ford
2022 Ranger owner
byon 09/04/2023
Oil Change team were very polite and efficient. Did a great job performing the service to my vehicle.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Horrible Service Run from this place
byon 12/26/2022
Horrible Oil. Change Facility. Never go here. Screwed up the oil changed by not replacing the oil fill cap. Cleaned the mess up after I drove 200 miles without the cap. Then returned my new vehicle with a damaged rear rim. When I emailed them about it, I got no response. I am proceeding with legal action. Run far and fast from this place. You would think the owner would want to talk. If I could leave NO STARS I would!!!!
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
Southgate Ford
byon 12/16/2022
I took my Fusion for "The Works" package in the afternoon of 12/15/2022. Normally I take it first thing in the morning so there were 3 or 4 vehicles ahead of me in line. Still I felt the line moved relatively quickly. It wasn't long until I was waiting inside in the lounge. Everyone I dealt with was professional, courteous and new their job.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Visit for oil change
byon 11/23/2022
Friendly employees and helpful!!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Southgate Ford
byon 06/15/2021
excellent service, friendly attitude.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Puddles3
byon 12/22/2020
The service was ok. They did not put the valve stem caps back on 2 tires after they rotated the tires. I have to go buy some.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
The works package
byon 11/28/2020
Great and pleasurable experience as always with Southgate Ford Service dept. Friendly and efficient staff. I've been a customer for 21 years.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Service
byon 01/12/2019
Very good service
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Dry rotted Hankook tires @ 19,000 miles
byon 11/14/2018
Service told me to deal directly with the tire manufacture. When I contacted Hankook tires they told me the dealership "Southgate Ford" needed to present the claim. Back to Southgate Ford, they took the pictures and told me I would be prorated 38%, but I would have to pay the entire amount first because Hankook was not good at paying and I had to put Hankooks back on my car. The other choice , I could take my car to "Belle Tire" they could present the claim. I took my car to Discount Tire they measured the tread and my tires were prorated 43% , I didn't have to replace with Hankook and I only had to pay the difference. I purchased my 2016 Ford Explorer new from Southgate Ford.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
Great service
byon 11/11/2018
Back to the great service again. Yay!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Southgate Ford
byon 08/31/2018
Service was done sooner then they told me, everyone acted in a professional manner
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Southgate Ford
byon 08/23/2018
Everything was great
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Ford Service
byon 08/20/2018
The Service at Southgate Ford has been amazing. I purchased Leased an Escape 5 years ago and have now I am on my third one. Taking my car in for a simple oil change is no worries at all.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
edge service
byon 08/20/2018
done on time and perfect.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Oil Change
byon 07/30/2018
Overall experience was good. Personnel, quality of work all good. With price points earned you can't beat the price. I just wish the wait period wasn't as long.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Service review
byon 05/07/2018
Melissa Jones, my service writer, was extremely helpful and informative; I will do business there again...
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Honest and Friendly
byon 04/16/2018
I have had my cars and truck repaired at Southgate Ford/Quick Lane several times.They are very honest and get the repair done as promised.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Bad Service Department
byon 03/12/2018
Went to this dealer for an oil change, tire rotation, and a rim leak I had after hitting a pothole. When I called to make an appointment because of the damaged rim I was told that they would not schedule an appointment, that I had to get there and wait in line. After waiting in line they changed the oil and rotated the tires and then told me I had to make an appointment for the rim leak (the mechanic that rotated the tires said he did not know about the rim leak and when I told him about the leak, he said that I needed an appointment) after complaining to the Manager they took the car back into the shop and looked at the rim and confirmed the damage, they put the spare on the car and told me to wait for a phone call to see if the damaged rim "was approved" I got the call the next day and when I returned no one in the Service department knew anything about my new rim until I found the Manager and he had them put the new rim back on the car. They are very disorganized, the tech that greets you looks like he is just some guy that walked in off the street, when my lease is up I will not be returning to this dealership for any reason.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? Yes
Richard Martin
byon 01/30/2018
I had the Works done to the 2017 Explorer. They did a great job.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Regular oil change
byon 09/14/2017
Typically handle the oil changes for all 4 of our cars and recently had two vehicles in for service. Oil change with tire rotation service was fast and reasonable. Highly recommend Quicklane in Southgate MI.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Ronald kovacs survey sent to me on email
byon 08/22/2017
I have purchased over 15 vehicles from Earl Whitman at Southgate Ford over the years along with many family members purchasing from Southgate Ford. My last F150 I had Earl retired before I could turn it in. I also had to turn in my wife's fusion. I called to make an appointment I was on hold for 10 min, I was given a time and date for the car I showed up and the salesman that was to help me was busy, the operator found another salesman that was not happy he had to help me. I was interested in purchasing another car but he was so rude I left. 2 days later we bought a Jeep. A week later I turned my truck in, I was 750 miles over and 4 payments left, the salesman didn't want to do anything for me. He said his hands were tied he had to charge me for the mileage. I was prepared to make the payments and buy a new truck. After 2 hours of looking around and fudging my numbers we left. We went to Dick Genthe and purchased a new Silverado, they cut me a check for 1650 bucks to pay the mileage and the 4 payments. I bought the truck on chevys A plan, I got a number from a family member. I also have the Ford A plan through my dad. My payment is not only $80 a month cheaper and the truck is steal. So disappointed with the Aluminum junk Ford is producing. I think Chevy has won me over. I also had the truck serviced before I turned it in that was a bunch of crap all in its own. My key quit working and truck quit starting. Had it towed on a flat bed to Southgate Ford a week later was told I had to pay for it under warranty. Make a long story short it was a bad key. They also decided to do ABS work while it was there even though no problems with the ABS. They also had to reprogram the PCM, TCM and the Security system. They had it for a week.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
