Southgate Ford
Customer Reviews of Southgate Ford
Outstanding Sales Representative
byon 01/25/2024
Deborah Sebastian was great to work with. I felt as though her goal was to get me the best car for my budget with no hard sale or “sales tricks.” She’s very friendly and was concerned about my customer satisfaction.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Southgate Ford, Southgate, Michigan
byon 02/23/2024
1. Very pleased with the knowledge of our salesperson with the vehicle's features and with his helpfulness in handling the transaction process. 2. Not very pleased that the dealership--immediately upon completion of the "sale"--tries to sell various extra protection plans that cost significant money and uses sales tactics that, while not truly "high-pressure", try to instill a strong fear about a wide range of possible situations that could cost significant "out-of-pocket" costs so that the buyer feels under pressure to make immediate decisions after just completing the lengthy and mildly stressful process of purchasing a new vehicle. 3. Not happy that Ford promotes 3-year "bumper-to-bumper" warranty, but the extra-coverage sales rep then says that there are exceptions that can cost the customer out-of-pocket funds to fix. 4. Were forced to return to the dealership after the Parts Department ordered the wrong rubber floor mats for the vehicle.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Outstanding Sales Representative
byon 01/25/2024
Deborah Sebastian was great to work with. I felt as though her goal was to get me the best car for my budget with no hard sale or “sales tricks.” She’s very friendly and was concerned about my customer satisfaction.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Always the best experience
byon 12/28/2023
Danielle always goes above and beyond to make my leasing experience the best. I would never consider buying or leasing from any where other than Southgate Ford.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Ford Maverick
byon 12/04/2023
I ordered my Maverick through James Dryer over a year ago. It was very delayed due to the strike and supply issues. Jim did a really great job of keeping me updated on the status of the build. As soon as my truck arrived, he made sure it was prepped in a day so that I could get it as soon as possible. Smooth transaction. Great service! I love my new truck. Thank you!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Used Car Purchase
byon 09/29/2023
Team was Friendly and knowledgeable, they worked with my schedule and took care of all the paperwork very Quickly.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
2022 Ranger owner
byon 09/04/2023
Oil Change team were very polite and efficient. Did a great job performing the service to my vehicle.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
I love my car
byon 02/25/2023
I came back to Southgate Ford and my salesman Dan Ryan from previous interaction and purchase. I am pleased with the help I received from my salesman in explanation and follow up with the car I ordered
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Horrible Service Run from this place
byon 12/26/2022
Horrible Oil. Change Facility. Never go here. Screwed up the oil changed by not replacing the oil fill cap. Cleaned the mess up after I drove 200 miles without the cap. Then returned my new vehicle with a damaged rear rim. When I emailed them about it, I got no response. I am proceeding with legal action. Run far and fast from this place. You would think the owner would want to talk. If I could leave NO STARS I would!!!!
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
Southgate Ford
byon 12/16/2022
I took my Fusion for "The Works" package in the afternoon of 12/15/2022. Normally I take it first thing in the morning so there were 3 or 4 vehicles ahead of me in line. Still I felt the line moved relatively quickly. It wasn't long until I was waiting inside in the lounge. Everyone I dealt with was professional, courteous and new their job.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Visit for oil change
byon 11/23/2022
Friendly employees and helpful!!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
2020 Edge
byon 08/05/2022
Southgate Ford has been our go to dealer for several times years. Always good service and helpful, friendly staff. After leasing several Edges, we decided to purchase the latest one. Everyone was great in helping us with our decision.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
F150 not sure what a review title is.
byon 03/04/2022
My salesman Mr Murray Knapp went above and beyond throughout my years of business with Southgate Ford. Will always take my future transaction with your team. Thank you again.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Dishonest and Deceitful
byon 03/01/2022
Terrible experience at a dishonest dealership. Salesperson tried to add an additional $1000 to our lease buyout and hoped we wouldn't notice. This dealership is after your money and does not care about your situation. They will do this to anyone that comes in to process a lease buyout. DO NOT use this dealership. This stealership will try and take advantage of you and do not care about retaining your future business. I've had good experiences with their parts and service departments, but I will never be returning here for anything. Please look over and re-check your paperwork if you've done any business here.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? No
Southgate Ford
byon 06/15/2021
excellent service, friendly attitude.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Puddles3
byon 12/22/2020
The service was ok. They did not put the valve stem caps back on 2 tires after they rotated the tires. I have to go buy some.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
The works package
byon 11/28/2020
Great and pleasurable experience as always with Southgate Ford Service dept. Friendly and efficient staff. I've been a customer for 21 years.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
New lease
byon 05/17/2020
This was a great experience considering all of the hoops my salesman had to jump through to make it happen.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Southgate Ford and sales person Katie exceeded expectations
byon 01/16/2020
This was our first experience as customer of Southgate Ford. This dealership but foremost our sales person Katie Jesulaitis exceeded our expectation. When do you have a sales person calling you and reviewing an offer and the details after 9pm, when it's convenient for the customer but the dealership is closed? That exactly what Katie did. She's a hard working sales person, who honors her promises and commitments. The rest of the leasing process was also very smooth and pushy. All was explained and at the end we got our picture with the car. This is our best experience with any car dealer so far. Keep up the good work!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Great service great salesman
byon 08/11/2019
Super fast. They treat you like family
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Love my 2019 F150
byon 04/22/2019
Chip walked me through every step and took the time to ask about all my needs
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Service
byon 01/12/2019
Very good service
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
