LaFontaine Ford of Lansing
Customer Reviews of LaFontaine Ford of Lansing
Excellent
byon 03/26/2024
Went in to discuss trading currently owned car. I met with Adam Pouget. I wanted to return to leasing a car and his suggestions on the type of car that may suit my needs were favorable. He worked hard to get the price I could afford so I am now leasing a 2028 Ford Escape. His after purchase follow-up has been timely and has served my interest.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Excellent
byon 03/26/2024
Went in to discuss trading currently owned car. I met with Adam Pouget. I wanted to return to leasing a car and his suggestions on the type of car that may suit my needs were favorable. He worked hard to get the price I could afford so I am now leasing a 2028 Ford Escape. His after purchase follow-up has been timely and has served my interest.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
2024 Ford Maverick
byon 02/24/2024
Our salesman Brian M. was excellent, very polite, organized and made the the whole experience enjoyable!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Steve
byon 02/24/2024
excellent service by Stephen Pengelly. 3rd car we leased with him. Great guy.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Great service!
byon 12/28/2023
After a recent car accident, I was in need of a vehicle. I wasn't able to drive to see the vehicles available. The staff took the time to send me videos of the inside of the one I wanted. We were able to sign documents via email and they even delivered the Explorer to my home! Wonderful customer service. Thank you to Jenny!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Worst dealership ever.
byon 12/23/2023
They are the worst dealership out there. I dealt with 2 of their dealerships. The one in Lansing and the one in birch run. The one in Lansing told me they had found me a truck with the features i want and the color I wanted and they sent someone to another dealership to go get it. I sat there for 4 hours waiting.When they got back with it it was missing most of the options I had specifically told them i wanted. I was mad so So i went to a different dealership and got my truck. I left them a Google review and a manager reached out to me apologizing. I decided to give them the benefit of the doubt and give them another chance when we were looking for a new explorer for my wife, who at the time was my fiance. Then their dealership in birch run screwed up something with the credit app because i have great payment history with ford motor credit but they denied it. Ultimately i went over to kia of Jackson and they immediately apprved me for a similar sized vehicle. We got my wife a sorento hybrid. They did advise me to do it in my name only and not in both my wife and my name because my credit was better and it would get us a better tier rate or something. Maybe ford would have approved us for an explorer if we tried it in just my name. Im thinking they probably wold have. But lafontaine never even sujusted trying that. Dealers are supposed to know that stuff. I talked to my sister who has bought vehicles from lafontaine kia and jeep dealerships including her wagoneer, and the telluride she had before that. she thought it is messed up the way they treated me and no longer wants to give business to any lafontaine dealership. Going forward. I will continue to do everything I can to let as many people as possible know about my bad experiences with lafontaine automotive groups dealerships.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? No
1 Comments
Maverick
byon 12/03/2023
Theol overall buying experience was fine. My only 2 issues were that I sat for over 2 hours waiting to get to the financing part and didn't hear the actual offer until then. It was the week of Thanksgiving and they were a bit understaffed. But the deal was fair and I live the truck
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Don’t judge a book by its cover
byon 07/27/2023
Been using this service department 15+ years, they have always followed through with what I needed done. 100 plus visit’s and I can count on one hand the few mistakes or mishaps that have been. Truly a story of not judging a book by its cover. The shop may look old, outdated lacking but the people inside the service department make up for that!! Thank you and as discussions lately with the new location coming, please make sure to not change the core.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Terrific Customer Service and Repair Work at LaFontaine Ford of Lansing
byon 07/25/2023
From the after-hours drop off of our 2012 Ford Explorer, to inspection, receipt of quote, repair, and pick up, we had a great experience at LaFontaine Ford in Lansing, Michigan. After our alternator seized up and belt broke at 132,000 miles, we needed to have our workhorse-like family Explorer serviced. We were able to conveniently drop off the vehicle after hours on a Sunday evening, with requested inspection and repair notes. Our Service Advisor (Michelle) was wonderful to work with as she kept us posted on the inspection, recommended repairs, and time line for completion. In turn, the Service Technicians sent a video of the inspection, also correctly identifying that our front suspension/tie rods needed to be replaced. We had previously noted play and a clunking sound in the front suspension. We quickly approved the recommended repairs, and were kept apprised of when the work would be completed. Our Service Advisor and the Service Manager (Andrew Burgett) were highly professional, personable, and responsive. They make terrific frontline ambassadors for LaFontaine Ford and the LaFontaine Family of Dealerships. Can't beat the service, quality of work, and professionalism! Great experience.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Purchased a 2023 F-150
byon 07/06/2023
Wonderful customer service. Kendhal was our sales representative. He made the entire process easy and enjoyable. He is extremely well respected and knowledgeable about all of the features on my new truck. Highly recommend working with him for your next purchase.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
First Class Service
byon 06/04/2023
The recent purchase of my Ford F-150 Lightning was made even better by the outstanding service and attention to detail at LaFontaine Ford of Lansing. Everyone from the sales team and the finance office made of the overall experience one I will always remember. I would highly recommend LaFontaine to anyone who is looking for a new car or truck.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Easy transition
byon 04/11/2023
Purchased vehicle at end of lease. Handled very well.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Courier and Fleet supervisor
byon 03/08/2023
The service department is great. Michelle is a "rock star" She has helped every step of the way not only with this vehicle but my 60 others. Service techs do a great job it gets fixed the first time, running a fleet the down time is my nemesis so getting it fixed right the first time is a huge help. I am super pleased with the whole staff including sales. Thanks for all you do!!!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Great Staff Match You with the Right Vehicle
byon 01/15/2018
I went in for an oil change on my Escape and came out with a 2018 F150! Robert Andrus did a fantastic job listening to me about my needs and wants in a vehicle and were able to get me a quality truck in my price range. They all stayed late to take care of me and this sale and that meant a lot because they could have easily asked for me to come back at a future date. I highly suggest LaFontaine Ford in Lansing as they are one of the few dealerships where the staff listens to the customers and work hard to match the owner with the right vehicle.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Oil change and air filter replaced
byon 03/01/2017
The service rep was exceptional and when the repair tock longer than promised, she gave me food to help my body calm down.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Reveiw of my new 2017 Escape lease from LaFontaine Ford of Lansing
byon 09/27/2016
Fantastic service by Ford Hall...Did not need to do anything during my lease change. Ford took care of everything for me.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Smooth Pleasant Transaction
byon 06/15/2016
I made an appointment and told them what I was looking for and they had a couple of cars ready for me to review drive and compare. easy to work with and very accommodating. i was so happy with my experience I recommended the dealership to a co-worker. He came in the next day and also purchased a vehicle.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Christy Hill's Review
byon 05/19/2016
Andrew is the best! He is always courteous and gives me excellent service. I didn't have an appointment yet he was able to squeeze me in when I showed up without one. Oil change and switching out my old license plate with new and ensuring the service recall was taken care of was quick and efficient.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Great Experience In Every Way
byon 04/25/2016
All employees that we saw at dealership were friendly and kept up well informed to lease our 2016 Escape and they were very accommodating finding the vehicle with the options we wanted.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
New car purchase
byon 04/18/2016
Every detail was handled smoothly and professionally.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Out Standing Service
byon 04/10/2016
Hi my name is Brent Robison & here is my story and i'm sticking to it. From the minute I drove on to the lot with my old beater 96 Mercury, I was approached by Chad Woodard my new friend & salesmen . He was willing to listen to me instead of telling me his opinion . He helped me set up a loan for a 2011 Ford Escape . Never in my wildest dreams did I ever think I would drive away that night in a new vehicle & leave my old rust bucket behind. Chad took care of everything all I had to do was sign the papers . The easiest deal I have ever made. I had some minor repairs needed done on my SUV so Chad took me to the service Dept & introduced me to Andrew who fully explained every thing that I needed done . Now I have never dealt with a dealership service dept before mainly because of the horror stories I have heard about them. I felt very at ease with everyone I have come into contact with here. I will highly recommend Lafontaine Ford to all my friends and that's saying a lot coming from someone who worked for 31 years at GM.
- Recommend this dealer? Yes
- Did the dealer honor all commitments made? Yes
service on F 150
byon 04/07/2016
Bought Ford F 150 from local Chevy dealer brought to local Ford Dealer for service got the best reception in the service department and great service they are able to meet all needs of there costumers I am a retired truck mechanic
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments