Herb Chambers BMW of Sudbury
Customer Reviews of Herb Chambers BMW of Sudbury
Very pleased. The New 540i M is one comfortable car.
byon 02/11/2024
Non pushy but very helpful.
Customer Service Receptionist treated me like a criminal
byon 04/12/2024
I had a scheduled oil change here. This was supposed to be a free oil change as part of the negotiation in buying this car here last year (2 free oil changes). When checkout time came, I saw they tried to charge me. I explained I'm supposed to receive 2 free oil changes as part of the sales agreement. I told this to the service receptionist, & also said I had documentation in my car proving so, I just needed my keys to get it as they had my car locked. She refused to give me the keys. I told her I wasn't going anywhere except to get the documentation to prove my point. She still refused. Why I asked, they have ALL my information. It wasn't like I was going to skip out on the free oil change. A supervisor came & further tried to shame me for getting into a debate for what was clearly their mistake. After the service advisor came to see what the issue was, I told him what happened, what I expected, & where the documentation was in my car. After he retrieved it, they saw I was correct in what I expected, the free oil change. The service advisor thanked me & apologized for the misunderstanding, but the service receptionist & her supervisor said nothing, like it was my fault.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
The Best for the Best
byon 04/06/2024
I have been buying from Herb Chambers BMW Sudbury for more than 30 years. Fun and knowledgeable people providing sales and service at reasonable prices. The technical people are patient and explain the intricacies of the BMW in language that is easy to understand. Yordanys (service department) was very easy to be with and spent his time explaining in understandable language what would be the best options for taking care of my BMW without having to spend a fortune maintaining my BMW. I thoroughly enjoy driving my BMW. (Thanks Herb for making my experiences with BMW always outstanding. Best to you!)
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Excellent service visit at Herb Chambers BMW of Sudbury
byon 04/02/2024
Very easy in and out process, work done on time, and car returned early. Work quality consistently good.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Tuesday Morning at BMW Sudbury
byon 03/26/2024
Great job Edward (Money) on battery replacement and other checks, thank you, Don Rosato
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Great Service!!!
byon 02/24/2024
Top notch service! Nick in the service department is great to work with and makes everything easy. He cares about the customer and I trust him with my car service needs.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
time for 8 year service of BMW X3
byon 02/20/2024
we really appreciated the communication and responsiveness of Edward (eddie).
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Very pleased. The New 540i M is one comfortable car.
byon 02/11/2024
Non pushy but very helpful.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments
Many years of consistently reliable advice and service
byon 01/27/2024
I have brought 4 cars here for service and repairs over about 15 years. The assessments have always been thorough, the advice reasonable, and the work reliable. I have never felt pressured or encouraged to have unnecessary repairs done. The cost has not been inexpensive, but in the long run worth the confidence and peace of mind that I have in the service. Scheduling is efficient and customer relations cordial. Having the car clean and washed at pickup is a welcome amenity. Highly recommended.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Good dealership (Service advisor Yordanys was very helpful)
byon 01/10/2024
Whenever I have service needs, I go to Herb Chambers BMW of Sudbury, and the service that they provide always exceeds my expectations. In my most recent service, I could not schedule an appointment ahead of time since I had just got back from a long trip. Since I did not have an appointment, I did not mind waiting for long (even expected to be turned away). However, as I was waiting in the waiting area, Yordanys kindly approached me first to see if I needed anything. I told him my situation and what I needed, and he promptly and kindly helped me out. I really appreciate the service.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Respectful people and great deals
byon 01/03/2024
Excellent, attentive, thoughtful and very respectful sales team - in particular Ray H. He was all of the above, personable and very helpful throughout the process. We highly recommend working with him.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments
A Professional at Work
byon 12/07/2023
My service advisor reviewed the complete menu of maintenance items which would be completed. Also provided time to answer my questions. He kept me informed while the maintenance was being completed. When I left I was comfortable that everything was completed.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
A Professional At Work
byon 12/07/2023
My service advisor provided a clear menu of specific maintenance activities which would take place. Provided time to answer my questions. Kept me informed while maintenance activities were be preformed. When I left, I knew everything was completed.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Great Experience!
byon 12/01/2023
Bought a new car, which involved a trade in. From start to finish, all encountered were professional, courteous and easy to work with. Highly recommend Frank, Vince and Joseph (in finance).
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments
Very Helpful
byon 11/27/2023
When my car was having issues, Eddie Painter in service was very helpful in helping me schedule an appointment and was able to find a loaner vehicle at short notice a week before Thanksgiving. I was also very pleased that they were able to fix my car in record time and had managed to fix the issue. A very happy customer.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
X3
byon 11/21/2023
Great customer service, Alisha was professional, and explained everything in detail. They are dog friendly. Loved the service video, and are honest, told me I didn’t need my tire rotations even though I scheduled it. They put the MPH on my dash instead of the mileage that I asked for. When it came time to pick up my car the communication was off. Service desk told me to wait at side door, when my car never arrived I took it in my own hands and found it parked in the front. Overall a great experience.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
1 Comments
A unique purchasing experience
byon 11/20/2023
I’ve been going to this Dealership for service and always experienced exceptional service to the account team. As a result I decided to upgrade to a new 2024 at this store. I met a sales person, Cassandra Bell. She worked diligently to get me the vehicle I wanted and a price I could live with. The most important aspect of the buying process was need feeling pressured at any time. Everybody from reception, finance and sales were all friendly and knowledgeable. Thank you for a pleasant buying experience
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments
Got the car I wanted
byon 11/06/2023
Second time going to BMW Sudbury and each time was able to drive off in the cars I wanted. X3 was ready for tested drive when I arrived. BMW pretty much sell themselves however Chelsie did a great job to get things rolling. She was easy to talk too, wasn't pushy and was straight forward about everything after she talked with the managers. Worked with Joe D. on the finance side he was great. Showed me numbers better than what I excepted. At the end of the day that building is there to make Herb happy, at the end of my day I have to keep my wife happy, and she is.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments
Fast, professional excellent service experience
byon 10/30/2023
Excellent, fast and professional service performed, cleaned car inside and out in addition to service scheduled - out in less time than quoted. Excellent experience.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Herb Chambers BMW of Sudbury
byon 10/14/2023
Nick helped me a lot. very nice friendly.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Alisha Matie from herb Chambers
byon 10/02/2023
Alisha Marie is really one of the best service advisors I have ever come across at Her Chambers. Very effective, and efficient.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Beware
byon 10/01/2023
This week I brought my car in for service- it needed a new caliper on the right front wheel. I explicitly asked if the part was in stock and my service representative Yordanys said "Yes, and the job should only take about 5hrs and will be ready for pickup by close today." I was also told that with the parts, labor, and diagnostic fee, I should come in ballpark at $1000.00 max. I was also offered the complimentary car wash. Great. Fast forward a couple hours and I get an update from Yordanys, I was told that they did not have the part, and wouldn't have one until Monday (this was Friday). Additionally, apparently my car needed both front calipers replaced, front rotors, front pads, wear sensor and back rotors, back pads, and back wear sensor. The bill was now $3400.00. Huh. How about that. At this point I elected to take the car back and get the caliper replaced elsewhere. When I contacted Yordanys to let him know, he said that was fine, asked when I would be there, and said he would have the paperwork and car ready for me. When I arrived, the car was not ready, and the paperwork was not done. While waiting, I took a phone call, and my boyfriend who was with me, waited for the car. After 25 minutes, Yordanys came out with the paperwork and the diagnostic bill, making a snide comment to my boyfriend, "Good luck"....pausing...."that car is unsafe", not even bothering to apologize for the wait. So I paid the fee and left. As I was driving home, I realized the car had not even been washed. I paid $200.00 to have smoke blown up my butt. Do not go to BMW of Sudbury.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
1 Comments
1 Comments