Marcotte Ford
Customer Reviews of Marcotte Ford
Fantastic!
by 04/17/2024
onI highly recommend Marcotte Ford. They were great to work with and provided a great product!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Fantastic!
by 04/17/2024
onI highly recommend Marcotte Ford. They were great to work with and provided a great product!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Bob Boydston
by 04/01/2024
onWay to long at the dealership to make a deal and taking delivery of the vehicle was a cluster [non-permissible content removed] vehicle had 2 days to get plates reg. detail and charge and was still not ready when i picked it up. Lack of communication is a big problem with this process sales person was out 1 day and nothing got done that is unacceptable to me.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Buyer
by 01/22/2024
onPleasant, enjoyable and overall great experience
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Excellent expierence at Marcotte Ford
by 01/17/2024
on10/10 would recommend this dealership to anyone looking for a new or used vehicle. Everyone was extremely friendly from the greeting at the door, to making you feel at home while you wait, to thanking you every exit! There was no shady “sales man pitch”, you’re treated like a friend at Marcotte. My salesman Nick was knowledgeable about the vehicle I wanted, and his customer service was amazing! Communication was above and beyond making sure I understood every part of the process, and everything was done at my convenience. This was the best experience I’ve ever had at a dealership.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Pleasure doing business with
by 11/27/2023
onJames Filomeno is fantastic: patient, knowledgeable and fair. He made the entire process quick and seamless for my family. We will be buying cars from him and Marcotte again.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Marcotte Ford
by 09/16/2023
onMy experience with Marcotte Ford was excellent!!! Went in on a Monday night to look at and test drive a used Ford Escape. Loved the suv and Andrew my salesperson was great, and so was the finance manager Jason!! Picked up Wednesday morning. Will definitely recommend Marcotte Ford to family and friends!!!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Marcotte sales experience
by 09/10/2023
on4.7/5 A nearly perfect experience. Andrew was friendly, knowledgeable and great to work with. He will help find the vehicle right for you.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Marcotte Ford, Holyoke MA
by 06/16/2023
onVery nice people, no pressure tactics. Andrew T. was easy to work with. I bought a 2023 Ford Edge!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
2022 Ford Explorer
by 03/26/2023
onFriendly, knowledgable and not pushy. A smooth sale and fast transaction.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Awesome salesman
by 03/12/2023
onNicholas is the best most efficient salesman we have come across in a long time! He even remembered our names after only 1 visit and we didn't return for a few months.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Mom
by 03/02/2023
onI live over an hour away this is the first truck I purchased from marcotte and the customer service was impeccable we were treated like royalty I will be purchasing all vehicles from marcotte
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
All staff
by 01/28/2023
onVery friendly staff and cooperative.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
For a top notch experience go to Marcotte Ford!
by 01/14/2023
onI've been in the car business all my life as a service advisor, service manager, salesperson and sales manager for 20 years with Chevrolet and Honda finally retiring a couple of years ago as the General Sales Manager of Gary Rome Hyundai across the street from Marcotte Ford after 22 years. We had a different model lineup and clientele so there was not that much competition between us but if there was it was always friendly and I always felt comfortable with telling people that Marcotte was a good dealership to do business with. I knew that their service department was top notch as well. Long term generational family owned dealerships are not that common in today's world but Marcotte Ford bucks that trend. Over the years I have referred many friends to Marcotte. My other (she says better) half purchased a new Transit box truck for her business 6 years ago, and most recently I brought her father in to get a new Super Duty for plow and sanding duties for his investment properties. We dealt with Brian Farnsworth for the latter and the experience was nothing but comfortable and professional from start to finish. Bill Maki, the finance manager handled the paperwork and registration without a hitch. After driving a GMC for 20 years I decided to treat myself to a new truck. When I settled on a Ford there was only one place to go and that was to Marcotte Ford. I again dealt with Brian Farnsworth and couldn't be more pleased. Having been in the car business as long as I was I know that the customer experience is paramount. From the young man that picked me up at my house to the tech that did my sticker it was pleasant. Thanks Brian for your patience and the help getting me into the new F150 I love and kudos to the Marcotte organization as a whole. Mike - you do indeed have a dealership and personnel to be proud of and I will continue to send in my friends and former customers. Thanks again! Dave Toplon GSM (retired)
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Very Good
by 01/09/2023
onSalesperson was very knowledgeable and extremely helpful since it was a state requisition and we were not familiar with the process
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Red Ranger
by 01/06/2023
onSmooth and easy. Nick was extremely helpful! He knew I was looking for a small truck and kept in touch when inventory was available.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Overall Great Experience
by 02/14/2019
onI worked with Brian who was extremely helpful in my first time truck buying experience and am extremely happy with the outcome! Most definitely will be coming back and pointing family and friends towards Marcotte Ford.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Terrible
by 02/12/2019
onBrian was great with helping me in a dealership for my first time. Although the manager disrespected and mocked me for being in the military by saying “thank you for your service” in a teasing manner as I walked out disappointed in the managements decisions and lack of consideration for what we had to say. Truly terrible to have a great salesman like Brian with a low quality disrespectful manager.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? No
Service
by 12/21/2018
onMade appointment for repair ,was told I would be about 1-1/2 hrs. If I wanted to wait. Arrived at Marcottes about 9:45 pm pulled up to service door it opened & I went inside. A service person came over & had me leave my key & brought me to the service desk. She went over my appointment & showed me to the waiting area. About an hour later she came out & said iam all set to go. Great service,great facility,restaurant,tv,& free coffee. Very satisfied.my service person was Ms. Monaca Brown ,very knowledgeable & professional ,totally great experience.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
great service
by 05/23/2017
onI really appreciate your respect to the customer! Your managers are great!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Good Service, Great people..
by 04/11/2016
onGreat people to work with and they care about servicing your vehicle.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Great service- quick and clear expectations
by 04/08/2016
onI came in just for an oil change but in finding out the rear alignment was off, I was offered a quick loaner and was able to come back in the afternoon. Marcotte is always pleasant and quick to keep things moving
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes