Franklin Ford
Customer Reviews of Franklin Ford
Purchased new car
byon 04/04/2024
Overall good experience. Friendly staff, quick transaction.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Purchased new car
byon 04/04/2024
Overall good experience. Friendly staff, quick transaction.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
F150 purchase
byon 02/03/2024
Sergey and George were extremely helpful throughout the process. They even dropped the truck off at my house.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Awful. Disrespectful. Distasteful
byon 01/22/2024
Got a certified pre-owned vehicle there on 1/17. It was delivered to me on 1/18. On 1/20 I decided this car did not have quite the features I was looking for; and it was missing remote starter/app wasn't compatible. I showed up there and salesmen tried to tell me there's no way legally to return it. That's not true. They argued with me pulling up references online. They did not offer how to make it right, to see what other car might be best for me. They told me to get my car off their lot cause it's private property. I've never been so disrespected.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? No
Review of my recent F-150 purchase Purchased at Franklin Ford
byon 01/09/2024
The overall experience thanks to one of the mangers (Ian I think was his name) was awful. I felt "dirty" after my experience in the dealership. He initially promised me a specific dollar amount for trade and then later in the conversation gave me a revised amount ($3,300 less). He then told me that Ford (on the corporate website) required all new vehicles purchased required Ford financing. I checked the Ford website and that's not a Ford requirement but a Franklin Ford requirement. Unfortunately I really liked the vehicle, otherwise I never would've purchased the truck. The manager lied to me at least 3 times during the purchase process. Absolutely terrible experience and would welcome a conversation with anyone from corporate or Franklin Ford. The CEO of Ford needs to know how their customers are being treated. The salesperson Brian was a nice guy
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
New Truck Sales Experience
byon 12/10/2023
Franklin Ford and Sales Manager Brian Mulvaney stands above the rest. With many Ford dealerships in the New England area, many large, there is something to be said about a right sized one. Franklin Ford is attentive, detail oriented, concise, and efficient with the new car sales process. From the moment of contact, I was given clear and fast answers, honest discussion, and never pressured into anything. When always visiting in person, the dealership was mindful of my time. Brian Mulvaney could not have been better manager to help with test driving, discuss numbers, and ultimately come to an agreeable sale for both of us. I will be returning to Franklin Ford for service and future sale.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Franklin Ford
byon 11/28/2023
Overall, this place is 5 stars. Brian Mullaney, Ian Marsh. Great people, They go extra mile to make You happy. Outstanding.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Terence
byon 10/09/2023
Overall walking through the door the Franklin Ford employees made me feel at home. The service was to the point, I got my vehicle and got out. Eric made sure I was taken care of and he was very knowledgeable when it came to the vehicle I wanted. Once the deal was made Mr. Fernandez was very clear and honest when it came down to my finance options, and gave me a great deal.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Great experience at Franklin Ford
byon 09/27/2023
I recently traded in a 2018 Ford Explorer XLT and purchased a 2023 Ford Explorer XLT. I ordered it back in May and it arrived in mid-Sept which is what I was expecting. Franklin Ford gave me a very generous trade on my 2018 (it was in super shape) and made sure I was able to take advantage of all the available incentives and an amazing finance rate. Dealing with my sales rep Sergey was a great experience, it was more like sitting down and chatting with an old friend. And Manny in finace was actually fun to work with, thats not something I ever had from finance guys and it was a pleasant surprise. Low pressure yet made sure we knew all of the options available.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Very Satisfied Bronco Owner!!
byon 08/31/2023
I ordered a new Bronco through Franklin Ford and Dave Raspallo and couldn't be happier. The level of help, service, and overall ease of the the process has exceeded my expectations. I highly recommend working with Dave and the Franklin Ford family. Thank you! A++++++
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Very pleased
byon 08/29/2023
My car needed to have a recall issue taken care of, as well as an oil change. Franklin Ford sent a technician to my place of employment, and my car was serviced while I worked. The technician was punctual and professional.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
My new explorer
byon 08/08/2023
I had a wonderful experience. My salesman went above and beyond to please me.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Best in the Business
byon 08/01/2023
The folks at Franklin Ford are tops. I received great service from their sales team in ordering a new Ford Bronco. Go see Ron and George for an honest, positive new car buying experience.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Great service
byon 06/20/2023
The works service completed quickly. Everything went great. Service even found rewards points for me to use.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Best Ford Service Anywhere!!!
byon 06/07/2023
Outstanading, fast, and very responsive service. They find solutions and treat me as a customer that they want back.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Thanks for remebering
byon 06/02/2023
My Edge was serviced today. I forgot to tell Mike to check a couple of things that have been bugging me lately. But, between Mike and Matthew, they got everything and then some taken care of.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Excellent Experience !
byon 05/31/2023
We just bought a new Maverick from Franklin Ford. Dave was our salesperson and he was awesome to deal with. I would 100% recommend them ! Thank you for making purchasing a new vehicle a great experience !
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Service
byon 05/24/2023
The service department did a great job and I will continue to bring my Ranger for service.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
GREAT SERVICE
byon 05/15/2023
Quick and freindly service
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Service
byon 05/08/2023
Quick, easy and painless
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Auto Purchase
byon 04/28/2023
It was awesome going into Franklin Ford. No high pressure and the atmosphere was of the old days of a small local family owned dealership. Which it is not. It is owned by Jack Madden Ford which I was surprised at. Sergey was my salesperson who was professional, friendly and courteous. The sales manager Bob and Finance Manager Manny were great as well. Everyone was smiling and just all out pleasant to deal with. I highly recommend Franklin Ford and Sergey.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Recall
byon 04/21/2023
Ken was very helpful and informative regarding my recall on my Ford fusion. He provided additional information regarding shuttle service as an option. Thank you for all your help and professionalism, Ken.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
