Bill Jacobs MINI

by Ram on 06/29/2020

I purchased my vehicle from Bill Jacobs Mini on 6/13 and Here is what I had to go through. I arrived around 2 pm and upon checking with the sales person(Marina) I was able to get to the vehicle and test drive it which mechanically worked fine at that time. I went in for paperwork and the car was sent for detailing around 4pm(dealership closes at 6pm) and it was just like car wash, clean exterior with water wiped and interior is same. When I asked, the response was they only had porters for car wash doing the car wash and do not have detailers which i had to accept. Now here is the twist.... When all set, I was getting into the car to get back home, car was unable to start. It was fine when I was test driving for which I had started/stopped like 3 times with no issues. Since it was 6pm, all left and I was thinking on what happened suddenly. I was calling the manager while he was going home, I told him the car wasn't starting at all. It was jump started and was said that since the porter guys were taking the car back and forth for car wash, plates change - battery might got down little and will be back after 30 min drive. I had drive two hours to get back home and tried to start the next day it wasn't starting. I needed a jumpstart so I called my insurance to have a battery service. Upon Inspecting, battery was bad(dead) and had to be replaced. Before the sale, I used to get good responses to my email and after I didn't get a single response since 6/15 as I explained the same the Ronny(Manager). I want to give him some time so he can think about it and do the rightful. I've got a survey question with a phone number(to call if I had any issues with purchase) and I gave a call and forwarded my email from 6/15 to another manager Mark on 6/17 and he said that he'll check and call me back which never happened till now. I started thinking that what magic is done to the battery during test drive where it was fine and dead within two hours where I had to do the paperwork!! This was my experience where I have to spend additionally in less than 24 hours to what supposed to be good per the terms discussed and no help once the vehicle is sold. So Be aware.

Read more

by meagan77 on 08/17/2017

I have been coming here for years servicing my Mini Cooper and returned last Saturday to buy a new one. I thought I could trust the sales team to be honest and helpful- unfortunately this was my first automobile purchase, I am a 21 year old girl and no mechanic! Aldo Huerta completely lied to me for hours selling me a vehicle I did not purchase! He lied about the ENTIRE MODEL- said the car was a 2016 JCW Mini Countryman with twin turbos!! He said the window tag was incorrectly printed (which said it was a base countryman) and had every excuse in the book as to why the car didn’t appear to be what he was describing. He lied to me about several aspects of the car, too much to even get into detail about! Got the car home, had my Dad inspect it, read through all of the literature included with the car and turns out—I was right, not a JCW, Aldo had lied, and I had been fooled. He either never checked his facts once throughout the course of several hours, or worse, knew what he was doing. I was completely tricked into buying this car that I personally didn’t like, but Aldo had told me all of the great features included in the car (lies) and I trusted him. It was a deal I couldn’t pass up! I brought this up to the sales manager, Ronny Bataineh- he is no better. He said I could TRADE THE CAR OUT (losing most of my large down payment) even though I had bought it about 4 days ago and it was sold via DECEPTION and MISREPRESENTATION. He made up for the mistake with some graphics for the car, and promised some “Mini gear.” Came to pick up my car today and had to wait an extra 20 minutes for a mirror cap to be put on (late for work) because Ronny never got around to it and he “didn’t know when I would be there to pick up the car” (1. It had been there a full week 2. I was told to pick up the car 24 hours ago, said I would be there today at this time.) I asked him about the Mini gear he had promised in front of my dad (I am alone at this point) and he got extremely offended, threw the price in my face of the graphics they put on my car and said I could pay for what they had done for me and he would “grab me 2 water bottles” if I wanted the “gear” he had promised. Just mind blowing! This whole experience has been an ABSOLUTE NIGHTMARE. The service team at Bill Jacobs has been great to my family and me over the years, especially Dean and Mitch; unfortunately, the same cannot be said for the sales team. I am sad, disappointed and embarrassed that I was tricked and then treated the way I was by the manager. I urge anyone thinking about buying a Mini from Bill Jacobs to please re think their choice in a dealership. I want absolutely nothing more from this sales team, I’d like to never deal with any of them again; I just hope no one else ends up in the situation I am in now. You shouldn’t have to have a personal mechanic and lawyer present to buy a vehicle- but you just might want one here!

Read more

by Derrickm on 12/21/2016

Ive been to quite a few dealerships lately test driving cars to find the right one for me. Only BillJacobs Mini could I give 5 stars. Not only was the service superb but I can credit them for suggesting the right car for me. You wont be disappointed with any of their salesmen as they're all awesome to converse with and do business with. Looking forward to doing all my future business with these guys.

Read more

by JCWowner3 on 09/10/2016

I must say that my wife and I were not completely sure we were going to buy a new car last night. My wife has been looking at Minis now for a few months. We have had two previous minis purchased from another dealer. My wife saw a JCW model online at Bill Jacobs in Naperville, IL. Unfortunately, there were no pictures online. I contacted the dealership to see if we could have photos of the car and the window sticker so we could review the options. Kristin Mlsna answered the phone and was so pleasant and immediately agreed to send me an email with the window sticker and photos. My wife saw all the options she wanted on the car and we considered going to see the car and drive. I contacted Kristin again who invited us out to do both. The dealership was clean and inviting. I had mentioned to Kristin that we would be bringing our two young daughters. Upon walking through the door, a woman walked over and greeted me by name, "you must be (name)"! Kristin immediately introduced herself and spent time talking to the girls, ages 2 & 5. I mentioned to here that the kids bed time was in a couple hours and that we just wanted to see the car and drive it. Drove loved it, Kristin inquired if we were seriously considering buying a Mini or browsing. I was clear that we have have a great car now so it is not imperative we purchase anything, but if the price point is where we can agree, and we receive a fair offer for our trade in we could consider it. After quickly talking about price and trade, Kristin introduced the sales Manager, Ronny Bataineh. Together, and with very little wasted time we found a price which made my wife and I happy and I am happy to say we agreed to purchase the car on the spot. They were also sensitive to the fact the girls were getting restless. Kristin quickly produced drawing paper and markers for the girls and showed us where the animal crackers were for the kids as well. Within a couple quick hours we were on our way home with a new Mini! Quite honestly I have purchase over a dozen new cars including two previous Mini Coopers-I was impressed. My wife drove out the lot, smiled and said This was THE BEST BUYING EXPERIENCE she/we ever had. I 100% agree. We will recommend this team to anyone looking to purchase a mini or BMW. I have over 20 years in sales and finance experience, and I never once felt they were being anything but sincere and honest in dealing with us-we never felt like anyone was selling anything. And their patience with having two bored girls running around playing...well done Kristin and Ronny!

Read more

by Pacevette98 on 08/31/2016

Dana was very helpful held the car for me until I got there. Test drove the vehicle,they disclosed everything wrong they could find wrong with the vehicle and ronny was very easy to negotiate with. It was my pleasure buying a vehicle from them. I recommend this dealer 100%

Read more

by sashaisme on 05/17/2016

Update 5/26 - This is an update to a prior 1 star review. As a reminder - since that review is gone...they gave us a deal on a Friday, we put 1k deposit down, and made arrangements to drive the 5 hours to Naperville thefollowing day. They changed the deal when we were an hour out. We turned the deal down and headed back to Michigan. We thought it was rather rude that not one person called to see what changed when our salesperson knew we were coming from so far and were already on our way. On Sunday morning we sent an email to all their sales managers and the business manager. When we didn't receive a response by Monday night, I posted the negative review. Well, last weekend we took the long trip again to buy this car. One of their sales managers, Darren, contacted my wife to try to work out the deal. I'm not sure if he was responding to my email, the the lost sale hitting his desk, or maybe even responding from our prior negative review. He was very apologetic and wanted to work a deal out. At any rate, we worked out what I consider to be a fair deal for the car. Darren was very nice - and hey they are a busy dealership. I understand why it might have taken them some time to follow up on a lost sale. Even though we decided to still deal with them after our initial very bad experience. They were really good in some areas and fell short in others. If this review were for their parts department - I'd give it a 5. Parts was great. We ordered some additional accessories - it was easy pleasant experience and they came in quickly. Not only that - they shipped it to us in Michigan AND called to let us know the tracking number. I'd definitely recommend. In regards to the purchase - We bought a 2013 Mini Cooper Countryman S ALL4. We made arrangements to make the drive again and told them we would be in around 1pm on a Saturday. When we arrived - the car looked great. It was detailed and looked as new as they could make it. The salesperson that we originally dealt with was going to get us through the initial paperwork She was friendly. Clearly eager to put the past behind us. The sales manager who got us back came and greeted us as well. Things seemed to be going well - until we had to wait over 2 hours for the finance guy to do the paperwork. I mean, I would've understood waiting if we hadn't made an appt to come in and buy the car. When I've done that in the past - we were in and out in less than 45. Yes, the Mini dealership is cool and they give you free beverages - but I didn't want to be there all day. Especially when driving 5 hours to get there. We didn't end up leaving until after 6pm central. Got there around 1pm. Ah well. The only other issue we had was what I'll call a "misunderstanding" with what we negotiated for the extended warranty. They worked it out - but we had to do the paperwork twice - and show proof of the warrant that was negotiated in an email. I think part of their problem is that they are a big dealership and need some better processes in place to be more efficient. Like - the day they were initially losing the sale - the should have called. Not 2 business days later. The paperwork should have been ready when we arrived. Their salesperson should be able to walk through all the paperwork - not just a finance manager. Yes, they did try to makeup for our initial issue. They were all very nice when we were there. If it wasn't for the extended warranty issue and the fact we had to be at the dealership for hours when they w

Read more

by rayroll on 04/08/2016

I have purchased 3 Mini Coopers from Bill Jacobs and I will never buy a car from anyone else. Rachel Luginsky is my sales rep for all 3 and she is simply AMAZING! Knowledgeable, caring, understanding and AWESOME. She has gone above and beyond with each and every interaction. One the Service side, you have Mitch Shefveland ... Service Manager Extraordinaire. Hardest Working Man in Mini! Truly an awesome experience in every way! If you have an opportunity to go go there, you will never buy a car from anyone else.

Read more

by charliec3 on 03/16/2016

We recently purchased a MINI and are thrilled with the experience we had at Bill Jacobs MINI. Our salesperson Dana Halligan was polite, knowledgable and personable. This was the easiest and most stress free experience we have ever had when buying a new car. The entire staff was helpful and courteous and answered all of our questions quickly and in detail.

Read more

by CarTuNez_293 on 02/19/2016

I purchased a vehicle from this dealer last week, the salesman there was great, (Alex Kaffel), honest, straight forward and not pushy at all. Worked with me on the pricing as best he could, never once tried to show me something I didn't want or couldn't afford. Ronnie his sales manager was very nice as well, again not pushy, not trying too sell me an extra stuff I didn't need, they both accommodated my every need, beverages, snacks and most importantly a friendly easy going atmosphere. I would definitely recommend doing business with these gentleman, after dealing with other car salesman in the past this was a huge improvement to anything I could of imagined the process being.

Read more

by Aprovost1621 on 02/17/2016

Overall, I had a positive experience with this dealership. The sales woman I worked with, Dana Halligan, was not pushy and did her best to be helpful. I would recommend dealing with her.

Read more

by clm1855 on 02/13/2016

I love my new clubman. I had a great experience and I would highly recommend Dana my salesperson. Everyone I dealt with was great.

Read more

by JayYeo14 on 02/06/2016

Dana Halligan was very helpful, open, and easy to work with. The dealership, however, was poorly equipped to accommodate any more than two customers at a time. After viewing, test driving, discussing, and deciding to purchase a car, I was required to wait three and a half hours to meet with Matt Cameron to finalize the sale.

Read more

by Edw6583 on 01/12/2016

We found a couple of used Minis on-line and came in for a visit and test drive and ended up buying a car that day. The whole experience was pleasant - not what I usually expect when buying a car. Our sales person was Dana and she was great. Everybody else was very nice too and overall customer service was more than I expected.

Read more

by alexander23 on 01/07/2016

I purchase my first hardtop MINI S at Bill Jacobs. The facility was appealing with all the models on display. My sales people Haroon, Kyle and Mat. were very accommodating, informative and clever in assisting me with my purchase. I would recommend Bill Jacobs to any prospective MINI car buyer.

Read more

by umichan on 10/13/2015

They provided very excellent service and products.

Read more

by danish613 on 09/04/2015

I used to be a certified GM sales woman and I know how long it can take at a car dealership. We traveled over 3 hours to get here to purchase our vehicle and it was GREAT! That was the fastest I have ever been in and out of a dealership, or seen anyone (provided they purchase) in and out of a dealership. They were friendly, knowledgeable, even followed up with me a few days later JUST to wish me a happy birthday! Any questions they didn't know, they looked up. Went above and beyond my expectations and would highly recommend them to anyone! :)

Read more

by gwhitten3 on 08/28/2015

Our sales associate , Kristin, was outstanding. She was patient, knowledgeable, informative and had a great sense of humor. I would highly recommend this dealership and Kristin as a sales Rep.

Read more

by Sepanik on 08/19/2015

I recently purchased a used 2013 Honda Civic from Bill Jacobs Mini and had a wonderful experience. My salesperson was Dana and she was very helpful. She even came in during her time off to meet me and show me the car. I had a trade-in and feel I received a fair deal on that as well. I also dealt with Ronnie and he was very helpful and pleasurable to deal with. I'd recommend Bill Jacobs Mini to anyone.

Read more

by cxa on 08/19/2015

This is my fourth mini. I started at Bill Jacobs, made the mistake of going to mini Chicago (lived in city) and went back to Naperville. It's worth the drive even from the city. Service at Bill Jacobs is great. Dana is very helpful and got a good deal.

Read more

by ox13pg on 08/12/2015

My experience at Bill Jacobs MINI was nothing but good. Everyone there was very friendly and helpful, especially my motoring advisor, Kristin. The dealer didn't have any colors that I particularly liked, so they looked for one elsewhere and got it very quickly. I absolutely love my new MINI, and I would definitely recommend this dealer (and especially Kristin) to anyone looking for a MINI.

Read more

by merryirish34 on 08/11/2015

I had a great experience at Bill Jacobs Mini. My sales associate Kristin was very knowledgeable and helpful. I would definitely recommend them to friends and family!

Read more