Hawk Dodge Chrysler Jeep Ram
Customer Reviews of Hawk Dodge Chrysler Jeep Ram
Good Experience
byon 05/04/2024
Salesman Carlos was very knowledgeable about the used car I was interested in. We tried to set up deal and then met Domenic. The sticky point was my trade in, but they were very willing to work with me and gave a very fair value for my trade. I would definitely recommend Hawk CDJ and these two men.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Good Experience
byon 05/04/2024
Salesman Carlos was very knowledgeable about the used car I was interested in. We tried to set up deal and then met Domenic. The sticky point was my trade in, but they were very willing to work with me and gave a very fair value for my trade. I would definitely recommend Hawk CDJ and these two men.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Constantly losing parts
byon 04/26/2023
I get that we are in supply chain issues in the current age. I had two warranty parts. One came in after 3 or 4 weeks. The other took maybe 8 weeks; the service tech wanted me to wait to do both items in one service appt. When I took my vehicle in, the Service person Efren said they lost the part. And he would need to reorder it again. Wait 3-4 more weeks. I call to confirm the part was in and was told by Pam it was; she followed up with me the day before my scheduled appt that the part was, in fact, received. Today I took my vehicle in and was told they couldn't find the part *again*. This is unacceptable. What a waste of my time.
Great service
byon 02/28/2023
The service was done in a timely matter, and the customer service was great
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Fast and friendly service
byon 02/01/2023
The team did a great job with getting my truck serviced quickly and professionally. The service advisor provided updates and recommended suggestions to ensure my vehicle remained in top condition.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Tip top Service!
byon 01/20/2023
Outstanding service by Hawk Jeep for my Jeep Gladiator! The staff was courteous and professional and the service was timely and as promised! I am extremely happy with Hawk!!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Great timely service
byon 01/12/2023
Buying a new car is rough. You want to buy a nice car but you have to weigh price and financing and a lot of other stuff. But do you think about service? Probably not. Hawk DCJR has excellent service techs that know what they are doing and are very responsive to the customer. My last oil change is a good example. The service advisor, Rogelio, told me the wait would be 1 1/2 to 2 hours. I was surprised to be handed my keys, fob, in just over an hour. Every one of my oil changes have been the same, very timely. Not just oil changes, but other service. Hawk service techs want to get the customer in and out with out too much of a wait. When you buy a car, thing about service. Hawk DCJR has very good service.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Excellent service
byon 12/22/2022
Every time I stop by the dealer they have an excellent service team, they approach you with courtesy, explain the service and eta to complete it. If any part is ordered, they follow up your request until it’s completed and you’re satisfied with the service
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Distressed and Blessed
byon 11/01/2022
Friendly, courteous, and knowledgeable staff! Attentive and sensitive to my needs. Most helpful! Service was delivered as promised!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
First time mom getting an oil change
byon 10/28/2022
I went in for oil change, with no appointment. I was taken care of right away. The service guy was helpful opening the doors while I had my newborn with me. The oil change was faster than I expected and I was helped with my baby all the way to truck. Very Happy Mom
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
NEVER AGAIN
byon 10/19/2022
This service department always take along time to repair your car they took six days to do mine the said they had to wait for the part but they make them six days and $2000 later I’m back driving they charged me $1500 just for service and to top it off only $40 was the taxes for all that pls have your sales rep to go over your receipt especially women I think they get over on us
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
1 Comments
My 2019 truck repair
byon 10/17/2022
I was having problems with my 2010 truck that I bought at Hawks ,I called the service and spoke to Annmarie Sedlacek , I told her what was going on with my truck ,Annmarie was very understanding and at that time I was very sick ,but she kelp communicating with me to let me know what was done on my truck and even got me an oil change ,and a rental which thank god I didn’t need because my truck was fixed just in time ,I really recommend Hawks dodge Jeep for service or even if you need a truck to buy .thank you again .
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Jeep service
byon 10/05/2022
Fantastic customer service. Both the service writer (Ray) and tech (Kyle) were informative and knowledgeable. Real gentlemen
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Good Service
byon 09/18/2022
I took my Pacifica in for a routine oil change and tire rotation, and I got very good service. Roger greeted me, answered all my questions and got the service done. I was on my way in less than an hour. I had a few questions beyond the ordinary oil change, as I am going on a long trip and didn't want to have any problems. Everything is good with the service at Hawk.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Everyone was very helpful nice and pleasant
byon 08/16/2022
They help me with my car and found the problem told me what I have to do with my car great experience here
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Service to die for.
byon 08/03/2022
Friendly staff
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Efficient, affordable and friendly
byon 07/25/2022
The quote I received was accurate for my rear brakes, they finished the work when promised and have had great experiences with the Service Department.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Like a rock
byon 07/16/2022
This is the closest Fiat shop to Chicago so I’ve been here a few times to service my 500. Friendly and solid work every time.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
great service
byon 07/13/2022
I took my truck for a break service, the service rep was very helpful in finding the parts and the service tech did a good work.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Quick & friendly
byon 06/29/2022
The service check is always friendly! The service is quick and I love getting a history sheet for what my truck will need in the future. Always on target.
Ms unhappy
byon 06/28/2022
I was very disappointed in my service car was in the shop over two weeks no one kept me undated I had to keep calling in could never reach anyone for days told me phone lines wasn’t working
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
PMEASE READ BEFORE YOU TAKE YOUR CAR TO THIS SERVICE CENTER!!
byon 06/23/2022
Please read this review before you take your car to this dealer!!! I took my ram to this dealer months ago to get an oil change, but since I seen many videos of these places Stiffing customers not Replacing the parts, I marked the oil filter just to make sure that they would actually change it. When I got the truck back I forgot to check the oil filter but I did check when I got home, to my surprise they did not change the oil filter but I couldn’t say anything because I had already taken the truck and drove away with it. Today I took the truck again to get an oil change but this time I took a video of me marking the oil filter prior to driving it to the dealer. an hour later my truck was already done and as soon as I got it I checked the oil filter and sure enough they did not change it again!! the marks were there, but this time I did not drive the car home instead I got the manager and the technician to come out to show them the video and pictures of me recording the marking of the filter . Long story short they brought the truck back inside and change the oil filter and the oil, but this time me being present right next to my truck because I couldn’t trust them to do anything good on my car any more. There is no excuses for such a thing risking my engine to go bad to save a few bucks on an oil filter. please do not take your car to get service at this dealer, and if you do make sure that you get the parts that you were getting replace mark so they don’t do the same to you. I did file a complaint with corporate if you’re reading this review and something similar happen to you, please do the right thing , don’t stay quiet, don’t settle for a free oil change make the right thing and file a complaint so they stop stealing and risking your Hard earned money. ( I was hoping to get an apology from the technician but nothing!I told him that I was going to make this review and he told me to go ahead and make the review, that he was not going to get in trouble anyway that it was not going to affect him. it seems like this is a common practice at this dealer) name of tech was Raul.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? No
1 Comments
1 Comments