Customer Reviews of Mercedes-Benz of Chicago
Negligent, misleading and condescending staff, AVOID!
by 10/05/2023
onI’ll start by saying mine was an uncommon situation. I’m located in MA and coordinated the whole purchase process online with this dealer. Regardless, this review highlights the negligence as well as the condescending behavior of the staff that led to more than a month of delay between purchase date of the car to receiving the registration/plates. Even if you are purchasing in person, I’d highly recommend you exercise caution as the staff aren’t customer focused at all! The purchase/delivery process started on July 25th and the car was delivered on August 2nd. That part went smoothly. The dealer did ship the car with temp plates valid for 90 days. Problem: the state of Massachusetts doesn’t allow its residents to drive a car with temp plates. The car has to be registered first! I tried to explain this problem to the staff and expedite the registration process. What followed was a month-long process where I had to repeatedly call for updates, escalate all the way to their GM to finally get this resolved. (I could’ve registered myself in a day, MA Registry of Motor Vehicles (RMV) allows walk-ins and issue plates on the spot). Issue #1 - the sales rep, Marcus Jones, took a very condescending tone and tried to explain like I’m a 2 year old, every time I asked him a question or requested something. For example, they hadn’t even started the paperwork for registration 1 week after the purchase. When I asked him to expedite this, his response was “hey, you gotta understand the state takes time to process, you have to put up with this bureaucracy”. When the truth was the dealer was sitting on the paperwork and hadn’t filed yet. Issue #2 - non-transparent and misleading on several occasions. As I stated above, they didn’t even initiate the process until 1 week after the purchase was completed. When I realized they were estimating 2-3 weeks from August 4th, I requested they send the paperwork to me so I can handle the registration myself. They told me that’s not possible and they would do everything to expedite the registration for me. On August 9th, they stated they had filed through a third party (Vitu) and that it was with the state. I checked with Vitu 7 days later and they told me it was still in final audit with Vitu, meaning it was never sent to the state. I even checked with my state and they said there was no paperwork received and that they would turn in registration applications in 1-2 days. The dealer even blamed the state for the delay but the truth is they messed up the paperwork and hence caused the delay. Issue #3 - lack of customer commitment/no sense of ownership Marcus was only focused on closing the sale, Lok (Finance Manager) was only focused on financing. I found it extremely hard to get one person to work with. I had to go all the way up to Dan Flood (GM) who helped contain the damage but not repair it. I’ve gone a whole month unable to drive the car while paying my first payment which I think is extremely unfair. Not to mention, I went with their financing (even though 0.5% higher than my credit Union) as they said they would handle registration and I thought that would be convenient. Had I known their incompetence before, I’d have registered myself and saved on interest.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes
Negligent, misleading and condescending staff, AVOID!
by 10/05/2023
onI’ll start by saying mine was an uncommon situation. I’m located in MA and coordinated the whole purchase process online with this dealer. Regardless, this review highlights the negligence as well as the condescending behavior of the staff that led to more than a month of delay between purchase date of the car to receiving the registration/plates. Even if you are purchasing in person, I’d highly recommend you exercise caution as the staff aren’t customer focused at all! The purchase/delivery process started on July 25th and the car was delivered on August 2nd. That part went smoothly. The dealer did ship the car with temp plates valid for 90 days. Problem: the state of Massachusetts doesn’t allow its residents to drive a car with temp plates. The car has to be registered first! I tried to explain this problem to the staff and expedite the registration process. What followed was a month-long process where I had to repeatedly call for updates, escalate all the way to their GM to finally get this resolved. (I could’ve registered myself in a day, MA Registry of Motor Vehicles (RMV) allows walk-ins and issue plates on the spot). Issue #1 - the sales rep, Marcus Jones, took a very condescending tone and tried to explain like I’m a 2 year old, every time I asked him a question or requested something. For example, they hadn’t even started the paperwork for registration 1 week after the purchase. When I asked him to expedite this, his response was “hey, you gotta understand the state takes time to process, you have to put up with this bureaucracy”. When the truth was the dealer was sitting on the paperwork and hadn’t filed yet. Issue #2 - non-transparent and misleading on several occasions. As I stated above, they didn’t even initiate the process until 1 week after the purchase was completed. When I realized they were estimating 2-3 weeks from August 4th, I requested they send the paperwork to me so I can handle the registration myself. They told me that’s not possible and they would do everything to expedite the registration for me. On August 9th, they stated they had filed through a third party (Vitu) and that it was with the state. I checked with Vitu 7 days later and they told me it was still in final audit with Vitu, meaning it was never sent to the state. I even checked with my state and they said there was no paperwork received and that they would turn in registration applications in 1-2 days. The dealer even blamed the state for the delay but the truth is they messed up the paperwork and hence caused the delay. Issue #3 - lack of customer commitment/no sense of ownership Marcus was only focused on closing the sale, Lok (Finance Manager) was only focused on financing. I found it extremely hard to get one person to work with. I had to go all the way up to Dan Flood (GM) who helped contain the damage but not repair it. I’ve gone a whole month unable to drive the car while paying my first payment which I think is extremely unfair. Not to mention, I went with their financing (even though 0.5% higher than my credit Union) as they said they would handle registration and I thought that would be convenient. Had I known their incompetence before, I’d have registered myself and saved on interest.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes
exceptional
by 06/24/2022
onEvery aspect of the service was exceptional
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Outstanding service and reasonable value
by 02/24/2022
onMercedes Benz of Chicago offered an online appraisal of my trade-in and honored that quote during the new vehicle negotiation process. Steven Sepulveda provided excellent - kind, courteous and professional -- service throughout the whole purchase process. In spite of the limited supply of new vehicle inventory, Mercedes Benz of Chicago offered as a quite reasonable value on the new vehicle.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Always great service at FJ - thanks to Bertin!
by 02/01/2022
onWas not intending to actually buy a car that day, but via great service and information excited a day later as new owner of a Mercedes after my previous lease with FJ Audi. Thanks Bertin for making the process special and the E2E service!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments
Sales Rep was the best
by 01/28/2022
onThe search and selection process was amazing because the sales rep Marcus was absolutely amazing 🤩. I would totally recommend Marcus to work with any and all clients seeking to buy a vehicle at Mercedes Benz of Chicago. Marcus was patient understanding compassionate excellent at communicating and always available to answer any questions and or concerns I had through the entire buying experience and beyond.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments
Dealer/ Sales Experience Review
by 01/12/2022
onIt was a very positive experience. Bertin was our sales advocate. His follow up and status updates were unbelievable. Buying cars for 40 years and never got the attention and support as this transaction.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments
Client Delight
by 01/01/2022
onThis was one of the better experiences I’ve had at your dealership. I greatly appreciate the deference to my time by not having me wait incessantly. Further, Jim Jordan remains a consummate professional, which is also appreciated. Finally, it is a consumers market for all of us in business and firms that recognize that will endure these difficult times.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments
Melvin Peoples.
by 12/16/2021
onI come to your dealership for one reason. Melvin Peoples. He is a monument at the service department. I only book my service when he is there.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Great experience
by 12/13/2021
onSam was amazing to work with.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Excellent Service
by 12/01/2021
onExceptional service.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
operations manager
by 11/30/2021
onAlways exceptional service received at this dealership. Kudos to Nicholas and his team at Fletcher Jones Mercedez Benz of Chicago for the attention to detail.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
4500 Sprinter Van
by 11/19/2021
onWalter was perfect. Found the van I needed, helped arrange pick up/transportation. I would 100% buy from Walter again.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments
MB
by 11/18/2021
onExcellent service
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments
Mrs
by 11/01/2021
onEveryone was excellent
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments
My first Benz
by 10/29/2021
onExcellent service.Painless buying experience. Car was exactly what I ordered.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
New vehicle
by 10/29/2021
onMercedes Benz of Chicago is first class. The staff are great. Matthew Schenek, Patrick Law and the entire staff are exceptional. I will definitely purchase more vehicles from them!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments
Review
by 10/27/2021
onWould have provided 5 stars but a customer backed into my car. The Service Team, buffed out the scuff marks. Overall they did an excellent job.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? Yes
Pres
by 10/26/2021
onSpecial thanks to Joy
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Great Job
by 10/16/2021
onNick in the front office was professional and courteous while the service techs grid a great job; will continue to bring my spreader here!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Service
by 10/13/2021
onMercedes service at its best
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
5 stars
by 10/12/2021
on5 stars
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments
1 Comments