Five Star Nissan
Customer Reviews of Five Star Nissan
Effran Rivers is the best salesman EVER!
byon 10/20/2015
Effran (Aundre) was the best salesman I have ever dealt with. He knew exactly what I wanted and I allowed him to pick out the vehicle! He was quick with handling my paperwork and he made sure the process went along smooth with the financing. I have already recommended several people to him. He made sure that I was comfortable during my wait. I would definitely buy another vehicle from him! Great experience!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Sales flyer sxam
byon 08/18/2015
Received a sales flyer with possibility of winning a truck. Scratch the circles to match the numbers to a winning prize. My number matched the truck listed on the flyer. Called not once but twice to confirm this. Was told I was a winner . I went to the dealership to claim my prize only to find out that I had won $2 worth of scratch off tickets . I spent more than that in gas. Scam I say they only suckerd me in to try to sell me a vehicle that they were losing money on and would claim as a loss anyhow. Well I am a sucker no more. All flyers will go straight to the trash and I will not recommend anyone to them.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? No
- Did the dealer honor all commitments made? No
[non-permissible content removed]. May have to take to court soon
byon 02/04/2015
Bought a used Kia from them last summer with expensive extended warranty. Got home and realized nothing in papers about the warranty info. Stated calling these people especially Steve Seitling last July. It in now February and they have refused to send me copy of warranty after probably 15 calls and threats. Been waiting now 3 days for some one to return my calls. Kia will not cover any of this without the info. from what they told me at Kia I was lied to by the sales manager at Five Star Nissan about the coverage. No wonder they will not call. They also mislead about the price and that Kia covered longer under their warranty than I was told . Would like to string them all up by their noses right now ! Stay away ! Can they please show minus star ratings.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes
Bait and Switch?
byon 07/03/2014
We had a very unpleasant experience. The car we wanted was sold on our sales-person's day off, and they claimed to have found us a similar car that would run about the payment we had discussed, although it was a significantly higher price. I really doubted this but they offered to come get us to show us this vehicle. We decided to go in spite of serious misgivings. I certainly did not really want this vehicle they had found. It was indeed a nice car, but like I had thought, when we got down to discussing figures, they kept going away to wheel and deal behind the scenes. They already had kept us waiting while they went across town to get the car in question. It got later and later and we just wanted to go home. Yes, we could have paid per month what they asked, but I had my private reasons to know that was too much for us to handle. Finally they had to admit they could not get us financed for that payment, even with a well qualified co-signer. OK, fine they could have taken us home and saved us a lot of pain and humiliation. Then they wanted just our co-signer on the loan. It is a big deal to ask a relative to co-sign a loan, but to ask then to take out the loan for you??? Just so the dealership can make a few bucks? It was getting really insulting for a car I told them already we could not buy. It felt like we had been kidnapped, falsely imprisoned, and tortured. One guy argued with me that Consumer Reports used car ratings don't matter because they rate toasters. He was insulting. New car ratings don't matter much when shopping for used cars, and he kept talking new car ratings. Slick salesman....[non-permissible content removed]....The reason car salesman get their reputation!! They finally decided it was time to take us back home. Anyway, I would now not buy a tog-durd from them, even if I did suddenly win the lottery. In fact, I wouldn't take the dang car if they gave it to me. I came home so depressed after being there all afternoon, that if I didn't have grandkids and my pets that need me, I think I would have literally done away with myself. So, go there if you want, but keep your wits about you, and don't trust any one there, and if you don't have your own ride there, just stay home.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? No
Too bad the finance guy negated the whole experience
byon 06/01/2014
Bought a 2014 Rogue SL. They had to find one with the color and options that I wanted, which they did. They gave me what I wanted for my trade in. I do not, however, appreciate the finance guy informing me that my ad valorem taxes were $3k and trying to add them to the purchase (sale) price when there is a line that is labeled T.A.V.T. for that. For those not in the know, Ga no longer does sales tax for new vehicles. I don't appreciate being lied to in order to inflate the sale price and being told that it is what it is. You have to wonder how many other people they have done this to. When confronted, he became very defensive and didn't want to remove it. All of this trouble just to get an Edmunds true value price! Just beware once you go in to do paperwork. Know what your TAVT should be and that your trade in does lower the amount. Unless you buy a $52,000 car with no trade in, there is no way that tax is $3k.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Not Applicable
Not ready yet
byon 12/10/2013
Sales associate that contacted me was very professional and understanding - I'm gathering information. She has stayed in touch but not "stalking". When I'm ready which will be pretty soon, I'll definitely contact her first. Have always had excellent service from their service dept with previous vehichles -sometimes have to help them a little - gogle is a powerful tool
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
excellent service
byon 09/11/2012
First off i would like to say this was the most pleasant and easy transaction buying a car i have EVER experienced I purchased my 2012 xterra from Steve he was very professional and valued my time i was referred to steve by a friend that purchased from him previously to add to the satisfaction of the deal my friend even received $100 "referal payment" for sending customers in to buy overall this was a GREAT experience thanks again Steve!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
370z
byon 01/24/2012
I bought a 370Z Five Star on Saturday. They were great and didn't keep me there all day. Bought 2 cars from there and will keep buying from there.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Compare dealerships before you purchase !
byon 08/21/2010
To whom it may concern. I was at the local Nissan dealership 8 19 2010 in Warner Robins to purchase a new Nissan. Matter of fact i spent 8 to 9 hours there. Mostly going back & forth with the Closer & the salesman concerning price matters and the model and color I wanted. First they were gonna throw in a set of floor mats (floor mats included on window sticker) acted like they didnt know. Both the Closer (Sales Manager) & salesman wanted to be [violative content deleted]. The salesman was also the internet manager. One of my main concerns was color. They didnt have it and said they could get it for me at one time at no extra cost and then another for a certain cost to go and obtain the car from another dealership. Offered me 4 free car washes & also 5 tanks of gas after the sale. Asked about a Nissan ext. warrenty and was offered one at a inflated price. Finally after all these hours i was tired and worn out from the experience. I told salesman i would be back the next morning and see if we could not settle the deal. The next morning i got up early and went to another dealership in Macon,Ga. That dealer did not have the color i preferred and said he had to sale what was on his lot. In the meantime i called salesman at Warner Robins dealership and told him i was gonna settle on a color i really didnt want because the dealership seemed more honest. They also had this same color (black) identical in model to both dealerships. I could go on and on about this experience but the bottom line is i purchased this car in Macon at a $4000.00 savings overall. It was the plain jane Altima 2.5 not the 2.5 S . I felt like after purchasing that if i had purchased in Warner Robins i was about to be scammed. This so called 5 Star dealer has 9 different dealerships in Warner Robins & Macon. So buyers beware if your money comes as hard as mind stay away from the Stars and go to a family owned dealership that has been in business over 40 years !
- Recommend this dealer? No
- Purchased a vehicle from this dealer? No
Had serious mechanical problems with used vehicle from this dealer
byon 05/12/2009
The vehicle I bought had problems from day one. I brought it back the next day and was told everything would be fixed due to 30 day warranty. This car had already had another motor replaced and now has to have a second motor replaced. This dealership would not take this vehicle back even within days of me buying the car. I will never buy a used vehicle from them again.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? No
1 Comments