Customer Reviews of Sullivan Cadillac
Sullivan Threatens Seniors!
byon 08/08/2017
I am a current cadillac owner with a lease about to expire. I went to my dealer to see what a new car would lease for. They took all my information, ran credit checks, and wasted 90 minutes of my time. I was told unless you are prepared to buy right now we wont give you pricing. I was verbally abused and harassed till I left the property! Never again will I go back to these [non-permissible content removed]! they should have their license taken away for threatening seniors.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? No
Used Car Manager
byon 08/30/2014
Buyer Beware!!! Received 2 written quotes for a used car, both were for several thousand dollars more than the advertised internet price and one was also several thousand dollars more than Sullivan Cadillac weekly ad price. When questioned I was told that's the best we can do. They would not honor their advertised internet prices. Also, they would not let me keep the written quotes, another big read flag and a sign of Shady dealings and practice.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? No
- Did the dealer honor all commitments made? No
very satisfied customer
byon 03/04/2014
The sales personnel were very courteous & helpful, they were not pushy, they did as I asked, and said if I had any questions after the sale to be sure to call. I am very satisfied with the service I received. This is my 3rd purchase from them.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Surprise! A Great Experience.
byon 01/28/2013
We recently purchaseda 2013 SRX from this dealership. Our first contact was by e-mail to the Internet Manager, Ron B., who responded promptly and arranged an appointment with us. Our actual salesman was Jack K. He could not have been more pleasant knowledgeable, or helpful than he was. He was enthusiastic about the quality of the car we were thinking about without a trace of aggressiveness or high pressure. His friendliness, knowledge, and courtesy went a long way in helping us in our decision to buy from Sullivan. We had researched our trade-in beforehand and had a good idea of its value. The bid he and his crew made on our trade-in was so fair that we accepted it without quibble. Our session with the Finance Officer, John, was the most pleasant we've ever had. He disposed of the interminable paperwork efectively and pleasantly. When we finally took possession of the vehicle, Jack K. was once again there to walk us through a basic understanding of the intracacies of a very complrx interactive touchscreen. He patiently answered our many questions, offering us some tips on the best use of the screen. Car buying is a high-stress situation. The people at Sullivan Cadillac did a very good job at taking the stress out of it. I would unhesitatingly buy my next car from these people.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Great Service
byon 11/16/2011
We had never been to a Cadillac Dealer before, but Ronnie Rodriguez immediately greeted us, showed us around and helped us to select a new Cadillac. He was very helpful and extremely pleasant, great to work with. His help did not end with the sale of the car, He continued to help us with the few very minor issues we had. Both Ronnie,Richard Gruber and Charles Hawkins helped us with financing, they made it as painless as possible. All in all it was probably the best experience we have had with a car dealership, and we have bought many new vehicles at different dealerships,in different states. I retired from General Motors and I have never had such a wonderful experience. I would highly recommend Sullivan Cadillac to anyone who is interested in buying a car.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Dishonest Advertising
byon 09/30/2011
Watch out, dealer advertized in Sunday Newspaper that Cadillacs had 0% Financing for 72 months. Their Website said the same. After they lure you in, they tell you it is only on select models. They then wanted to take my trade in at wholesale value even though it was in excellent condition. Deceptive-Beware.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? No
- Did the dealer honor all commitments made? No
Sold out from under me.
byon 02/06/2011
Before making a 109 mile trip one way to the dealer we called to make sure the car which we were dealing with was still available, we were assured by general manager it was. After arriving and touching base with general manager we took a test ride and when we returned we were told it was being sold as we were driving it. Prior to this day I have been dealing with the internet sales manager for two days and we set up this morning to make the deal. We were serious enough about doing business with this dealership but obviously they were not as serious about their dealings with this new customer, beware.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? No
- Did the dealer honor all commitments made? No
Sullivan Cadillac serves an extensive selection of new Cadillac cars and SUVs and used vehicles to customers from The Villages to Inverness in Central Florida. Take a look through our premium inventory of Cadillac vehicles and schedule a test drive, or stop by our Ocala car dealership, convenient to Belleview and Inverness!
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