Fort Myers INFINITI
Customer Reviews of Fort Myers INFINITI
Above and Beyond
byon 02/28/2021
Michael Pickett in Sales goes above and beyond to care for his customers. His professionalism and quick responses made him an absolute joy to deal with.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Negligent Dealership Could Have Killed My Family
byon 01/20/2020
To start, Connie our Internet sales rep was spectacular. Our need to upgrade our vehicle for extra space for our new baby were understood and she assisted us flawlessly. That's where the positives for this dealership end. We received delivery of the vehicle purchased after a lengthy and arduous finance process. That story alone would suffice for a poor review, but that was just scratching the surface. Each day we had the car there was a noise coming from the front end that seemed to get progressively worse. One week to the day we took delivery, the front end had an extremely loud knocking and got to a point where it felt like wheels were going fall off. We limped the car into our local dealership on a Friday. On Monday we received a call from the local dealership. When they went to place the vehicle on the lift and began the inspection process by removing the front wheels, the issue became immediately apparent. Fort Myers Infiniti had promised before delivery that the right front tire would be replaced before delivery, apparently placing a full set of lug nuts on the wheel was not part of their replacement process. According to our local dealership, Fort Myers Infiniti service either did not secure all of the lug nuts or only placed a single lug nut on our SUV which immediately broke from strain as they went to remove it. Fort Myers Infiniti had put my entire family at risk. We had children including a 6 month old baby in this vehicle which due to complete negligence could have caused serious bodily harm or death. When initially approached with this information, the General Manager Tom Hite we had already been in contact with due to the finance issues, his response was "Ok, what do you want me to do?". His response was not "We are sorry, lets immediately take care of this and is everyone ok", but "Ok, what do you want me to do?" They then wanted to contact the local dealership themselves and gave no hint they would take care of this issue for us. I immediately contacted my attorney who advised us on what may happen. Fort Myers Infiniti and Mr. Hite were then only marginally compliant after realizing attorney's were getting involved. A phone call from Mr. Hite claimed he was going to fix the issue all along, but if we were threatening them with attorney's(we were not, but very much advised that our attorney was advising us) Mr. Hite and I quote "You can have fun with our attorney's if thats the case". This matter was and has not been fun for my family and children. To have the General Manager of a large dealership after everything we've just gone through say "you can have fun with our attorney's" to us was the icing on the cake of the worst experience we've ever had with any business. The final result was replacement of a significant amount of parts damaged from Fort Myers Infiniti on a car that previously had a completely clean maintenance record and what down the road could be further issues from this very severe strain placed on the vehicle. Most likely this will cause loss of value on our automobile 100% caused by negligence with Fort Myers Infiniti. Fort Myers Infiniti demanded their own parts were ordered and used with our local dealership service department which extended repair time significantly while they waited on Fort Myers Infiniti to actually deliver the parts. Our local dealership was promised parts one day and waited multiple days instead. We then had to wait almost a week just to receive a list of parts replaced!! This dealership is horrendous. If you value your money, time and family's health and well being, DO NOT PURCHASE FROM THIS DEALERSHIP OR DEALERSHIP GROUP WITHIN THE FORT MYERS AREA
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes
Most great
byon 09/28/2019
Internet sales person (Connie) was great! Sales manager was great. Finance guy was[non-permissible content removed]! He got angry I wouldn’t buy a $1700 tire warranty package. Obviously a big sale for the dealership didn’t mean anything to him. He was only worried about commissions on a tire warranty.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Great sales experience
byon 08/03/2018
Awesome experience with an awesome salesperson! Love the vehicle!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Professionalism at its best.
byon 07/24/2018
After visiting a couple other local dealerships, I was very pleased with how professional and respectful everyone was to deal with. Armin Gackic as a sales consultant was fantastic to deal with. No pressure, just information and assistance and a great attitude to boot. You would have thought I was buying a $100,000 car the way he and all of the staff treated me. From Connie (internet contact) to Ed (Manager) and TJ (Finance), I could not be happier with the service AND the price I paid. This is a top notch dealership that is well managed.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
New Q50 Sedan Infiniti
byon 03/22/2018
My initial interest and intent was to test drive the Q50 model sedan. My salesman, Andy Llanes, was well informed, attentive, courteous and answered my questions. After the test drive I was offered a very attractive offer to make a change from my MUSTANG to the Q50. After agreeing to the deal, the transition to the new car was seamless and very timely despite being a Saturday afternoon. I WAS EXTREMELY PLEASED!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Amazing Purchase
byon 03/08/2018
Jeff did an amazing job finding me the Q50 that I wanted. He told me to have patience and he will find me the exact used car that I wanted. He delivered on that promise and I couldn't be happier. And he always made himself available via phone or in person. I couldn't have asked for a better car buying experience
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Outstanding experience!
byon 02/28/2018
Smooth transaction, done quickly and we were out of there! Our sales team was wonderful and professional. We will definitely be back for our fourth infiniti!!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Loved the entire team at Fort Myers Infiniti
byon 03/03/2017
The Fort Myers Infiniti dealership truly worked together as a team, I appreciated all the help I received from every person I dealt with. They were all knowledgeable about all of the vehicles and made the sales experience very pleasant
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
excellent service
byon 02/21/2017
Mark is a remarkable, knowledgeable, professional and courteous sales associate. Very attentive to our specifications, my experience was easy. Very happy with my new Infinity QX30, love it.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Sales Review infinity QX 60
byon 12/30/2016
Very good experience. Salesman Dimitri Haynes was gracious,patient, polite and engaged. He answered all of our questions. Greg Davison made the financial part of the transaction clear and easy to understand. Everyone at the dealership was friendly and polite.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
2017 Q50t
byon 12/23/2016
Our experience was a great one. In and out in no time flat. Thanks!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? No
Great Experience
byon 12/14/2016
Mark Snyder went above and beyond to locate the vehicle we were looking for. He painstakingly made sure we got every option we were looking for. Mark is certainly a salesperson I would recommend to friends and family. Mark along with Greg Davison and the entire staff at Fort Myers Infiniti made our car buying experience great. Thank you Mark for all your hard work and we love our new car.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
This is a Wow dealership!
byon 04/26/2016
What a great experience! Down to earth people with one goal in mind, to satisfy their customers with an outstanding product. Every question was answered and continues to be as necessary. Zach, my contact would move a Mountain to ensure my satisfaction. No high pressure! Will be back in the future!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Best experience ever!
byon 02/23/2016
I was pleasantly greeted by Mark S who took great care of me and treated me with respect. He was very informative and fun to deal with. John H, the sales manger was a God-send. He knew exactly what I needed and took it to the right person, Larry R, who made it happen! Infinity is top notch and you won me as a customer for life:)
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Exceptional Experience
byon 02/19/2016
Just completed the purchase of a 2015 QX60 and am extremely happy with the sales team at Fort Myers Infiniti. Kevin Higgins, my sales rep knew practically everything about the car and was able to answer all my questions.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Customer service sucks
byon 01/28/2016
I bought a 2-year-old Kia SUV and 11 hours after I purchased it, the battery was dead. This should have been something that was checked before I was handed the keys. Because it wouldn't start the next morning, my wife had to take off work to take care of this problem. Infiniti said it would reimburse us for the cost of the battery, however, it took nearly 2 weeks to get the check. I also notified them through email that was sent to a salesman and a manager, that the 2nd row seat on the driver's side would not move from the position it was in when we bought it. It is stuck straight up--it won't go forward or backward. A week later, I have still not received a response. If you are not a high roller who is going to spend 60k or more on a car, prepare to be treated like you are a nobody. I am sure if I had bought a used Infiniti or Mercedes, I would have had a return email or call within a day or so.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes
Wonderful Experience!!
byon 08/18/2015
Working with the Fort Myers team was a joy! Lisa Davidson found just the right car for me and took care of me every step of the way. I had some very specific financing needs, and they gave me a great deal, met every need, and I drove away in my new car that day. Smooth and easy process - Highly recommended!!!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Great Place to Buy a Car!
byon 10/10/2014
My family and I had THE BEST experience with Fort Myers Infiniti. Zach Tankersley was my sales guy and he made my entire experience amazing and fun! We had a lot of laughs! When I made my trip to the lot, it was unforgettable. I purchased a beautiful vehicle and will enjoy it for many years to come. Blair White made a great deal with me and my family was only able to get this vehicle because of him! Thank you Blair and the Infiniti Sales Team!!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Amazing customer service!!
byon 06/28/2014
We went in to just see what they had to offer. Tom met us and began to answer our questions. Let us take a test drive with the car we were interested in and from there began to work with us to make dreams come true! Our financing was already established with out credit union and they were not only able to match the percentage rate but got it even lower! These people are true professionals who thoroughly enjoy what they do. Buying from them was not just an easy decision but a smart one as well. We'll definitely purchase another car from them in the future! Thanks Ft. Myers Infinity!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Great experience
byon 08/23/2013
I recently purchased a certified pre-owned infiniti. I worked with Mike and Viktor in sales and Larry in financing. I found everybody to be helpful and friendly without feeling pressured. We love the car and feel very happy about our purchase. I feel comfortable in recommending them. Brett
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
