Porter Ford
Customer Reviews of Porter Ford
Ford cmax service at Porter
byon 09/27/2023
Routine service while i waited. Thourogh and complete.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Great customer service
byon 07/24/2023
While performing oil change and checks, also found time to address a concern I had with car. Always feel like a valued customer at Porter Ford Service.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Porter Ford New Newark DE
byon 05/17/2021
Service 65K I had them change Spark plugs, synthetic Oil change and coolant change. They inspected the Car and the Front Brake were about done. Yep they were and I changed the brakes my self.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
OilL Cooler recall.
byon 03/15/2021
Great customer service with Craig at Porter Ford! Everything went as promised! Craig is very personable and treats you as a VIP! I would definitely recommend this dealership!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Jan
byon 07/23/2018
Everything went great
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Expedition EL intake seal leak
byon 07/21/2018
Coolant was leaking, Porter Ford got me in and repaired in one day.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
2012 Ford Expedition Front Differential Replacement
byon 07/20/2018
Experience was good. Ford could not offer a replacement front differential so I had to order a re-manufactured differential for Porter to install.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Oil change
byon 07/13/2018
In and out no time at all.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Great Service!
byon 05/07/2018
My Service Advisor Lorenzo ensured that everything was complete in a timely fashion and was very easy to work with.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
New tires
byon 04/05/2018
Good price, great customer service
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Outstanding Porter Ford Service - Special Thanks to Lorenzo Hines
byon 02/01/2018
Today was my third time showing up at Porter Ford Service, and I do appreciate the team's special attention to have their returning customers meet the same service representatives they already got to know every time if possible, so that they can create a friendly atmosphere to their customers. Lorenzo Hines is an outstanding customer service representative at the service department. I just happened to have an unpleasant situation with my beloved red pony that required me to check it in for a repair today. Lorenzo made sure the car would be fixed as quickly as possible with no hassles/issues and for a nice price. Great team! Thank you, Lorenzo!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
15 Thousand Mile Service and much more!
byon 12/11/2017
I brought my car in for 2 reasons. The primary reason was that I had hit a large piece of metal Pick-up truck rear end or transmission think) That tore up my right front tire and the right side undercarriage components. My service advisor immediately brought the car in and put it on the lift to determine the extent of the damage. He then communicated with Porter's body shop to arrange for me to bring the car over for an estimate. While the car was still in the service area they performed my 15,000 mile service (which was performed perfectly and quickly) I then brought the car over to Porter's body shop - They arranged for a rental car and proceeded to work with my insurance adjuster to get the work approved ASAP. It should be noted that Porter Ford, in particular Eduard Wayland, communicated with me every step of the way, unlike my insurance company. Edward was able to get things done quickly and with great efficiency! This is by far one of the best car dealers I've ever had the opportunity to do business with and I have owned many cars in My 70 years!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Honest service department
byon 11/22/2017
Always quick, always professional, and prices are reasonable.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Prompt and courteous
byon 04/07/2017
USB ports were not functioning in new Escape but service department repaired it promptly. It seems a wire had not been connected under center console. Of greater concern however is why a new vehicle had this defect. But it was repaired and we are satisfied.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
ford escape
byon 03/15/2017
Under writer was great this my 3 rd car from porter
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Very satisfied
byon 02/27/2017
All went well and everyone was very nice
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Service at Porter Ford
byon 08/31/2016
Service was very good. Cost was excellent.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Awesome customer service experience!
byon 07/28/2016
Everything went smooth and it was to part of the Porter family. Justin and all the others involved with my service gave me a great understanding that the Porter family has customer service is priority one. Me being a business owner myself understands the importance of that first and last impression with a customer. Thank you Justin and all others in the service area who took part. Can't wait for my next experience.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Standard oil change and check up
byon 07/22/2016
Overall great experience.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Great Services at Porter!
byon 07/20/2016
Came to Porter to get our Free Oil Change (lifetime contract as long as we have our 2013 Ford Explorer) In addition, had to report that our vehicle had problems with (I think) the battery- As soon as I arrived the young service young men was so polite & assuring me that they would check everything out & Service Support Staff - Justin & he reassured me that Porter would check out my vehicle - & they did! It was a problem with the battery - I gave them permission to place a new battery & service - with reasonable price! Thanks Porter!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Oil change
byon 06/24/2016
They did exactly as asked them to do that is all I have to say
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
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