Porter Ford
Customer Reviews of Porter Ford
Outstanding
byon 03/17/2024
Jill at Porter Ford was exceptional! I was in need of a car after mine was totaled. I did not have a lot of money to spend. Jill showed me what was available in my price range and went a step further by explaining how I could get into a better and safer car without spending a ton. After thinking about what she said I asked her to give me some options. I went back the next day and she had found me the perfect car!! Not only will I return to Jill, I will absolutely refer anyone and everyone to her. Thank you Jill - and Porter Ford!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Outstanding
byon 03/17/2024
Jill at Porter Ford was exceptional! I was in need of a car after mine was totaled. I did not have a lot of money to spend. Jill showed me what was available in my price range and went a step further by explaining how I could get into a better and safer car without spending a ton. After thinking about what she said I asked her to give me some options. I went back the next day and she had found me the perfect car!! Not only will I return to Jill, I will absolutely refer anyone and everyone to her. Thank you Jill - and Porter Ford!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
2019 Nissan Sentra SV
byon 02/24/2024
I recently had the pleasure of purchasing a 2019 Nissan Sentra SV, and I must say, it was a seamless and enjoyable experience from start to finish—thanks in large part to the expertise and professionalism of Chris Mann, the salesperson at the dealership. From the moment I stepped onto the lot, Chris greeted me with a warm smile and a genuine eagerness to assist. He took the time to understand my needs and preferences, patiently answering all of my questions and providing valuable insights about the Sentra SV. Throughout the entire purchasing process, Chris went above and beyond to ensure that I felt comfortable and confident in my decision. He guided me through the various trim options, explaining the features and benefits of each in detail. With his help, I was able to find the perfect Sentra SV that met all of my requirements. Chris's knowledge and professionalism didn't stop once the sale was made. He took the time to walk me through the car's features and controls, ensuring that I felt completely at ease before driving off the lot. His attention to detail and commitment to customer satisfaction were truly commendable. Thanks to Chris Mann's outstanding service and expertise, I am now the proud owner of a 2019 Nissan Sentra SV that exceeds all of my expectations. I highly recommend reaching out to Chris if you're in the market for a new vehicle—he'll make the entire process a breeze. Thank you, Chris, for your exceptional assistance and for helping me find the perfect car!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Ford cmax service at Porter
byon 09/27/2023
Routine service while i waited. Thourogh and complete.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Great customer service
byon 07/24/2023
While performing oil change and checks, also found time to address a concern I had with car. Always feel like a valued customer at Porter Ford Service.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Porter Ford New Newark DE
byon 05/17/2021
Service 65K I had them change Spark plugs, synthetic Oil change and coolant change. They inspected the Car and the Front Brake were about done. Yep they were and I changed the brakes my self.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
OilL Cooler recall.
byon 03/15/2021
Great customer service with Craig at Porter Ford! Everything went as promised! Craig is very personable and treats you as a VIP! I would definitely recommend this dealership!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Jan
byon 07/23/2018
Everything went great
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Expedition EL intake seal leak
byon 07/21/2018
Coolant was leaking, Porter Ford got me in and repaired in one day.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
2012 Ford Expedition Front Differential Replacement
byon 07/20/2018
Experience was good. Ford could not offer a replacement front differential so I had to order a re-manufactured differential for Porter to install.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Oil change
byon 07/13/2018
In and out no time at all.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Great Service!
byon 05/07/2018
My Service Advisor Lorenzo ensured that everything was complete in a timely fashion and was very easy to work with.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
New tires
byon 04/05/2018
Good price, great customer service
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Outstanding Porter Ford Service - Special Thanks to Lorenzo Hines
byon 02/01/2018
Today was my third time showing up at Porter Ford Service, and I do appreciate the team's special attention to have their returning customers meet the same service representatives they already got to know every time if possible, so that they can create a friendly atmosphere to their customers. Lorenzo Hines is an outstanding customer service representative at the service department. I just happened to have an unpleasant situation with my beloved red pony that required me to check it in for a repair today. Lorenzo made sure the car would be fixed as quickly as possible with no hassles/issues and for a nice price. Great team! Thank you, Lorenzo!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
15 Thousand Mile Service and much more!
byon 12/11/2017
I brought my car in for 2 reasons. The primary reason was that I had hit a large piece of metal Pick-up truck rear end or transmission think) That tore up my right front tire and the right side undercarriage components. My service advisor immediately brought the car in and put it on the lift to determine the extent of the damage. He then communicated with Porter's body shop to arrange for me to bring the car over for an estimate. While the car was still in the service area they performed my 15,000 mile service (which was performed perfectly and quickly) I then brought the car over to Porter's body shop - They arranged for a rental car and proceeded to work with my insurance adjuster to get the work approved ASAP. It should be noted that Porter Ford, in particular Eduard Wayland, communicated with me every step of the way, unlike my insurance company. Edward was able to get things done quickly and with great efficiency! This is by far one of the best car dealers I've ever had the opportunity to do business with and I have owned many cars in My 70 years!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Tag team got the job done
byon 12/08/2017
On Tuesday 11/14/17 I got a call from Melissa Merced. I had my 5th appointment for my 2014 Focus to have the transmission checked and she asked if I was interested in getting out of it. Owing more for the car than it could be sold for, I felt nothing was possible but she said to come in and see. The tag team of Mike Williams, Tom Guido and Rob Dollar managed to get me the financing needed to leave with a nicely equipped 2017 Fiesta SE. It took some doing but in the end they made it happen. I not only have trouble free driving but my payments barely moved. This is my second car purchased at Porter and my 4th consecutive new car purchased from Ford. I am happy to recommend Porter to anyone in the market for a car.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Honest service department
byon 11/22/2017
Always quick, always professional, and prices are reasonable.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Christopher Mann and Rob Dollar
byon 11/15/2017
They did everything they could to get the monthly payment I could afford, great people and great service. Would go back to both of them all the time. If you need a sales man, Christopher is the one to go to!!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Customer for life!
byon 11/13/2017
My experience with Porter ford couldn’t have been any better! I have challenging credit and limited time to stop in due to my work schedule but that didn’t stop Kelly at all! Kelly went above and beyond what any other dealerships and salesman were willing to do by communicating via text during negotiations and finalizing the sale. I had to stop at the dealer for just one hour this past Friday and that was to sign the paperwork that was already drawn up and ready to go. Kelly even came in on his day off because that was the only open time i had to get it done. I truly appreciate the extra effort that is so very rare put in by Kelly and the financing department. I will absolutely be back again!!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
POOR CUSTOMER SERVICE
byon 08/04/2017
Purchased a vehicle in early June from "Poor"ter. Here we are 2 months later with a tag that expires today. I was told that it takes 6 to 8 weeks to receive the permanent tag. Stopped by the dealership at 6 weeks.......no tag sorry..........7 weeks.......no tag.......sorry........8 weeks today.......sorry. Oh, and they don't give more than one temp tag. I am told not to worry, if I'm pulled over they will pay my fine. ARE YOU KIDDING ME!!!! No sense of urgency what so ever. Just a shrug of the shoulders as if to say 'oh well". Not acceptable. I now have a brand new vehicle that I will not drive with expired tags. Stay clear of this dealer!
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes
Awesome purchase experience!
byon 06/13/2017
The salesmen are very knowledgeable and helpful. I came in about 6 months prior to lease end to decide what my next move ought to be. I loved the vehicle I leased but it didn't have heated seats, a feature I've had on my prior vehicles. So we went on to Ford.com to build my vehicle, super easy experience. I was told delivery can take 7-9 wks, so I ordered in early April and it arrived in mid-May! Taking back the lease and getting the purchase done on this vehicle was a breeze!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Prompt and courteous
byon 04/07/2017
USB ports were not functioning in new Escape but service department repaired it promptly. It seems a wire had not been connected under center console. Of greater concern however is why a new vehicle had this defect. But it was repaired and we are satisfied.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
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