Porter Ford
Customer Reviews of Porter Ford
Outstanding
byon 03/17/2024
Jill at Porter Ford was exceptional! I was in need of a car after mine was totaled. I did not have a lot of money to spend. Jill showed me what was available in my price range and went a step further by explaining how I could get into a better and safer car without spending a ton. After thinking about what she said I asked her to give me some options. I went back the next day and she had found me the perfect car!! Not only will I return to Jill, I will absolutely refer anyone and everyone to her. Thank you Jill - and Porter Ford!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
2019 Nissan Sentra SV
byon 02/24/2024
I recently had the pleasure of purchasing a 2019 Nissan Sentra SV, and I must say, it was a seamless and enjoyable experience from start to finish—thanks in large part to the expertise and professionalism of Chris Mann, the salesperson at the dealership. From the moment I stepped onto the lot, Chris greeted me with a warm smile and a genuine eagerness to assist. He took the time to understand my needs and preferences, patiently answering all of my questions and providing valuable insights about the Sentra SV. Throughout the entire purchasing process, Chris went above and beyond to ensure that I felt comfortable and confident in my decision. He guided me through the various trim options, explaining the features and benefits of each in detail. With his help, I was able to find the perfect Sentra SV that met all of my requirements. Chris's knowledge and professionalism didn't stop once the sale was made. He took the time to walk me through the car's features and controls, ensuring that I felt completely at ease before driving off the lot. His attention to detail and commitment to customer satisfaction were truly commendable. Thanks to Chris Mann's outstanding service and expertise, I am now the proud owner of a 2019 Nissan Sentra SV that exceeds all of my expectations. I highly recommend reaching out to Chris if you're in the market for a new vehicle—he'll make the entire process a breeze. Thank you, Chris, for your exceptional assistance and for helping me find the perfect car!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Tag team got the job done
byon 12/08/2017
On Tuesday 11/14/17 I got a call from Melissa Merced. I had my 5th appointment for my 2014 Focus to have the transmission checked and she asked if I was interested in getting out of it. Owing more for the car than it could be sold for, I felt nothing was possible but she said to come in and see. The tag team of Mike Williams, Tom Guido and Rob Dollar managed to get me the financing needed to leave with a nicely equipped 2017 Fiesta SE. It took some doing but in the end they made it happen. I not only have trouble free driving but my payments barely moved. This is my second car purchased at Porter and my 4th consecutive new car purchased from Ford. I am happy to recommend Porter to anyone in the market for a car.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Christopher Mann and Rob Dollar
byon 11/15/2017
They did everything they could to get the monthly payment I could afford, great people and great service. Would go back to both of them all the time. If you need a sales man, Christopher is the one to go to!!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Customer for life!
byon 11/13/2017
My experience with Porter ford couldn’t have been any better! I have challenging credit and limited time to stop in due to my work schedule but that didn’t stop Kelly at all! Kelly went above and beyond what any other dealerships and salesman were willing to do by communicating via text during negotiations and finalizing the sale. I had to stop at the dealer for just one hour this past Friday and that was to sign the paperwork that was already drawn up and ready to go. Kelly even came in on his day off because that was the only open time i had to get it done. I truly appreciate the extra effort that is so very rare put in by Kelly and the financing department. I will absolutely be back again!!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
POOR CUSTOMER SERVICE
byon 08/04/2017
Purchased a vehicle in early June from "Poor"ter. Here we are 2 months later with a tag that expires today. I was told that it takes 6 to 8 weeks to receive the permanent tag. Stopped by the dealership at 6 weeks.......no tag sorry..........7 weeks.......no tag.......sorry........8 weeks today.......sorry. Oh, and they don't give more than one temp tag. I am told not to worry, if I'm pulled over they will pay my fine. ARE YOU KIDDING ME!!!! No sense of urgency what so ever. Just a shrug of the shoulders as if to say 'oh well". Not acceptable. I now have a brand new vehicle that I will not drive with expired tags. Stay clear of this dealer!
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes
Awesome purchase experience!
byon 06/13/2017
The salesmen are very knowledgeable and helpful. I came in about 6 months prior to lease end to decide what my next move ought to be. I loved the vehicle I leased but it didn't have heated seats, a feature I've had on my prior vehicles. So we went on to Ford.com to build my vehicle, super easy experience. I was told delivery can take 7-9 wks, so I ordered in early April and it arrived in mid-May! Taking back the lease and getting the purchase done on this vehicle was a breeze!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
New fiesta
byon 10/04/2016
This is my 3rd ford from porter ford. My salesman Michael Williams listened to what I wanted and went above and beyond to ensure I drove away in a new car. He even went back to where the car was being detailed and help them to get my car out to me quicker. He took the time to explain how the different things worked in the car, set my radio stations and contacts for the phone. Michael is a huge asset to Porter Ford along with Garrett and Tom who took the time to,explain each form I signed. I have always told people about Porter and will continue to,do so. Wonderful, wonderful, experience and dealership.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
good service
byon 05/05/2016
I financed a 2013 f-150 5.0. So far this truck is everything I wanted it to be. My salesman, (Rob) was very helpful and friendly during the whole process. This is my second purchase from you guys, so you must be doing something right lol. Thank you
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
F150
byon 04/19/2016
Ford F150 I am very satisfied with all personnel involved in the sale.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Great Service
byon 04/06/2016
Roy Argelander, Porter Ford's sales person, was very well informed and helped a lot with buying choices. He was also able to answer all the questions we had. Overall, we were very happy with the service he and the rest of the team provided.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Bought a new Ford Focus at Porter Ford
byon 04/04/2016
I came in to the dealership not knowing what I wanted, other than knowing I wanted a 4 door vehicle. Roy was very helpful and asked just the right questions. He showed me the Focus and the Fusion. After talking about the features of each I decided on the Focus. Then he showed me the 2015 Focus that had just the features I thought I'd like. I said I'd like to think about it. Roy said if I came back in the afternoon I could drive it. By 6 PM I had bought it. Roy answered all my questions and the person in financing went over the various options for the Extended Warranty and paying for the car. When I picked it up on Friday it had been detailed and looked great. I chose a Ford because I was very happy with 2 previous Fords.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
New truck purchase
byon 04/02/2016
Overall very good buying experience. Have always thought highly of Ford trucks. Your staff is very knowledgeable and helpful. Mu wife and I would have liked the vehicle delivery time had been shorter. Other than that, very satisfied with all aspects of buying at Porter Ford.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
2016 fusion
byon 03/17/2016
pleasant, fast experience. Will be back!!!!!!!!!!!!!!!!!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Great customer service!
byon 12/17/2015
We purchases a 2016 Ford Escape from Roy Argelander at Porter Ford in Newark, DE. As car buying goes, we were at the dealership for hours! Roy accompanied us on a test drive (we would have preferred to go by ourselves; not sure if this is a company policy) and answered all our questions. Luckily, the vehicle that we wanted was in the Showroom, so we went through the financing process and got a great deal!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Great service
byon 12/06/2015
Was great and very helpful and fast salesman was very nice try to help and finish the deal Fast and the van is gray I enjoy it very much and very big so can take all my tools and shelves I need and Hvac systems
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Great deal and service!
byon 11/20/2015
My sales person, Chris Mann, was amazing. Very knowledgeable and friendly, in fact I had him check on another vehicle for my wife and bought that one 2 days later. I will send anyone I know looking for a new/used car to Chris.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
great sales !
byon 11/11/2015
Sales manager was great. Very helpful. He name is Chris Mann. Financing was a little ore trying. Did not get the rate as promised by the manager and also tried to hard sell me on extended warrenty.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? No
Happy Customer
byon 10/30/2015
I can not even begin to express how happy I am with my service at Porter Ford. After an accident, I had been waiting for months for some sort of information from my insurance company so that I could get another car. I spoke with Kevin Winchell about coming in to look at cars. He assured me that the dealership would be able to find something that I liked. After looking online, I was contacted by Garrett Otto about looking at a Ford Fusion. When I spoke with Garrett Otto, he not only was very helpful but very empathetic as well. He listened to my issues and was able to have me test drive and buy a car - something I didn't think I would be able to do before my insurance had everything figured out. I am thrilled with my purchase, and will be telling everyone how amazing my experience was with Porter. Thank you!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Great purchasing experience
byon 10/13/2015
Chris Mann treated us extremely well. The Financial manager presented several options and explained them in detail.
- Recommend this dealer? Yes
- Did the dealer honor all commitments made? Yes
Great dealership. Professional and friendly.
byon 09/12/2015
2nd purchase at Porter. Worked with Rick Neil. He is awesome. He took care of our existing lease and we drove away with a F150 4x4.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
