Customer Reviews of AutoNation Ford Valencia
Finally found a honest & informative Car Salesman!
byon 03/29/2024
I was in search for a Ford Bronco for about 3 months. After a few bad experiences with other Ford dealerships, I decided to give Ford Valencia a final try. And I am so very glad I did!!! From the moment I stepped onto the Ford Valencia car lot, my good luck began. Memo greeted us. Memo was more than happy to answer all my many questions and show me all Broncos they had on the premises. He continued to be a resource throughout the financial process & document signing. Memo even helped me sync the Ford App to my car & made sure I was satisfied prior to driving off the lot! He has even followed up with me a week later (after I have really gotten to know my new car) to see if he can answer any additional questions!! All car dealerships need a top notch personable, informative, honest, and enthusiastic salesman like Memo!!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Finally found a honest & informative Car Salesman!
byon 03/29/2024
I was in search for a Ford Bronco for about 3 months. After a few bad experiences with other Ford dealerships, I decided to give Ford Valencia a final try. And I am so very glad I did!!! From the moment I stepped onto the Ford Valencia car lot, my good luck began. Memo greeted us. Memo was more than happy to answer all my many questions and show me all Broncos they had on the premises. He continued to be a resource throughout the financial process & document signing. Memo even helped me sync the Ford App to my car & made sure I was satisfied prior to driving off the lot! He has even followed up with me a week later (after I have really gotten to know my new car) to see if he can answer any additional questions!! All car dealerships need a top notch personable, informative, honest, and enthusiastic salesman like Memo!!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Mustang
byon 03/14/2024
Great service from Memo, Frankie, and Jonathan!! they took care of me would highly recommend
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Veronika is the best!!
byon 02/04/2024
I’ve taken my truck for service since I got it and have nothing but great things to say. Veronika is always helpful and accommodating to my needs for drop off and pick up. She makes sure my truck is done and ready when I get there and is always honest about my truck needs
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
They made it right!
byon 01/11/2024
I took my car in for an oil change, and they found an oil leak. I took it back for the oil leak and they repaired it, fortunately it was still under warranty. When I picked up my car, I heard a sound that wasn’t there before the repair. Since it was the weekend of New Year’s, Eric took care of me. He rented a car with enterprise for me. When I spoke with Sam the service manager, he reassured me that they would call Ford hotline and figure out the sound. Within a few hours, Sam called me back and explained that the noise was normal in some turbo charge engines, phew what a relief! Thanks for taking care of your customers Auto Nation Ford and in Valencia!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
bill georgia
byon 12/06/2023
truck had a bad shake when idle, they got me an appointment immediately.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
First time here
byon 12/01/2023
Walked in one person’s ready to leave the day the service person supposed to be assigned to me on the phone. Then a lady walks in and she takes her and I’m still standing there so the guy that supposed to be going home to help me. They tell me they need to keep the car. Ok. Well, all it was was the brake light that needed to be changed.
- Recommend this dealer? No
- Did the dealer honor all commitments made? Yes
1 Comments
20k service
byon 11/30/2023
They were very helpful and courteous
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Mach E service
byon 11/23/2023
I had an issue with a clunking noise and vibration from the rear when applying the brakes. I dropped in without an appointment and was checked in quickly. It took a couple of days to get it all resolved, but the service department did a great job and the car is fixed. They also addressed several other service bulletins while it was there. All work was done under warranty with no out of pocket costs and no hidden charges.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Above and Beyond
byon 11/21/2023
I originally took my vehicle to GALPIN Ford for a service and diagnostic. They told me that the rattling and banging noise was coming from the catalytic converter but that my vehicle was drivable since I didn’t have the $2000 for a new cat. Thankfully I took my car to AutoNation Ford in Valencia because not only did they fix the noises, they found a broken lower transmission mount that was the source of all of my problems (banging, rattling, suspension and cv axle issue etc.) …. AutoNation took their time and were more worried about providing me with excellent quality and service than getting paid. They helped me look on their site for coupons and specials and saved me hundreds of dollars even when I was happy to pay full price for their excellent work. I was very impressed by both Eric and Morgan in Service and the mechanic that took his time and seems to have checked every single nut and bolt on my car. He literally found things that no one else has told me about.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
AutoNation
byon 11/20/2023
The service was excellent and the staff went above and beyond to assist us.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Purchase of new Mustang.
byon 11/10/2023
I purchased a new mustang at autonation of alicia and everything from when I walked through the front door was simple, pleasant and professional. I was offered several options on the purchase and found one. That worked really well for me. The process was simple only took a couple of hours. Anywhere from the salesman to talk management was top tier.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Great customer service
byon 11/07/2023
Thank you Eric , For great service and all update that my car needed . Ron
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Drop off my car to check on an update
byon 11/05/2023
I have Mach E I got 2 online updates and it messed up the modem so I took it to the service dept explained everything thing to them and I was told it is a modem so I was asked to leave it there for couple of hours to check and make sure the part is to be ordered so it was there for 7 hours and called twice to get an ETA no one got back to me finally at 4 pm I went to the service department to see what happened with the car hoped that the car is fixed because it was there the whole day and they don’t need to order anything to find out that nothing was done and I need the modem and they will place an order I wasn’t happy at all with the service that was on Macau October 30 five days passed by no one called I called on Friday to find out on the order of the modem because on Monday I was told the part will be in in couple of days so I found out on Friday the part came in on Thursday and no one bothered to call me to schedule an appointment I had to schedule the appointment on Friday when I was finding out that the part is in that is after I was transferred between the part and service department few times I got pissed off and asked for a manager so I was schedule finally It wasn’t a pleasant experience nor professional one
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
1 Comments
Service I’ve come to expect
byon 10/30/2023
Super efficient and reliable experience in the service department. I get an appointment, so no waiting when I drop off my car. Always the same, great service writer who acts like he’s adopted my car as his own. Service writer keeps close track of my service needs and makes valid suggestions on what I need, including factory recall. My previous car lasted me 23 years and much of the credit goes to this dealership.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Brought my 22 explorer in
byon 10/28/2023
I brought my explorer in as it was having transmission issues and is under warranty. They stated that nothing is wrong and had me pick it up. When I asked for the service report the service manager stated that she did not have it ready. I waited for 35 minutes and it still wasn't ready. I told her to just email it to me. It's been a week and I still have not received my report.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? No
1 Comments
Purchased pre owne Jeep
byon 10/26/2023
Richard followed up with me and helped me find the right vehicle. Elias and John in finance worked hard to get the deal I was happy with.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Exceptional service
byon 10/26/2023
I appreciate the knowledge and help when servicing my car. All you in service are amazing
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Service
byon 10/20/2023
My service advisor Morgan was extremely helpful, polite and professional because of her I’ll continue taking my vehicles to AutoNation Ford
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Sam W is awesome
byon 10/18/2023
Sam really was good in helping me get several things fixed on my Ford Raptor.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Computer ?????
byon 10/05/2023
Came in with a computer problem on F150. Screen would go blank and not work. They got me in right away and took care of the problem. All it needed was an update.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
service
byon 10/02/2023
Great service, text me a video of my car and what was being serviced.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
We make it easy - we'll buy your car with a check that you can deposit the same day, our pre-owned vehicles come with a 5-day return policy* and we'll even sanitize your vehicle so you can buy and service safely. Now that’s easy. Schedule an appointment today!
*Money-Back Guarantee is valid for 5 days or 250 miles, whichever comes first. See store for complete guarantee, warranty and service contract details.
1 Comments