Customer Reviews of Mercedes-Benz of South Bay
Service at South Bay Mercedes
byon 03/18/2024
In and out, easy, space to work while I waited, thanks!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Overall good, but pricey (it's a dealership) and always behind schedule
byon 02/26/2024
I've taken my vehicle here a few times now, each time the bill has been more than expected....even for a dealership. However, I like to keep my car service under the dealership for the first few years. Each time, I've also either had to wait for the car or it is ready later than expected. Their scheduling service (off site) doesn't really have any connection to how busy the day/team might be. This last time was the first time everything was looked at. Previous times, I had to prioritize items in order for the vehicle to be done by end of the day. So that is an improvement for sure.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? Yes
1 Comments
Great Service
byon 01/17/2024
Linda Framel, the service advisor, was great. She assigned my issue to the appropriate team after spending enough time evaluating it. She is a very dedicated advisor. I would strongly recommend her to the people who are looking for the new service advisor. The whole team was very helpful.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Maintenance service
byon 12/07/2023
Friendly and great customer service while waiting for oil change
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
"On Point"
byon 11/28/2023
Great atmosphere, friendly staff, and competent advisors. Worth the visit.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Service & Advisor
byon 11/26/2023
My service advisor was very thorough and courteous. She kept me informed.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Great service
byon 11/22/2023
I received exceptional customer service from Sonia at Mercedes Benz South Bay. Her knowledge, attention to detail, and dedication made the entire experience smooth and enjoyable. I highly recommend her for her expertise and commitment to customer satisfaction.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? Yes
1 Comments
Replacing a tire and taking care of a recall issue
byon 11/21/2023
It was a pleasant experience taking our Mercedes to South Bay Mercedes for finding a tire issue and replacing the tire as well as taking the car in for fuel pump recall which was also taken care of promptly
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Bad Experience
byon 11/11/2023
I had the worst experience at the South Bay dealership. I bought a car there in 2 days it was broke. And it still is broke. I need my money back or to be put in another vehicle.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
1 Comments
Scheduled Service
byon 11/03/2023
Profession - Timely - Thorough
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Service
byon 11/02/2023
Unfortunately they do not provide the loaner for the car out of warranty,
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Excellent Service & Client Care
byon 10/27/2023
As always, my recent service appointment went smoothly. The service manager with whom I spoke was very efficient and pleasant, and he took care of things I wanted done to my car that aren't part of the prescribed annual service. In addition, South Bay Mercedes arrange for a Lyft driver to take me home while the service was being performed and to pick me up when the car was ready. Service went great!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Every time my car came from service I had more issues than before
byon 10/24/2023
My G63 AMG was basically born and raised at MB South Bay. Car had all recommended services done on time and was fully functional until warranty expired. Ever time I brought the car in for service I had to bring it back for something that seems to have broken while in service. At just under 50,000 miles the issues escalated to a Check Engine Light problem that the dealer was not able to fix despite 3 attempts. Cost kept escalating each time from $1,000 to $4,100 with no guarantee to be fixed. Decided to cut my losses and dealer agreed to buy the car for an agreed on price. However, at day of the transaction I was threatened and intimated by the sales staff before I finally got my money. I do not tolerate harassment. I can spend my money somewhere else. Good bye Mercedes Benz.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
gle 53 service
byon 10/05/2023
Emily took very good care of all my concerns
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
I am satisfied with the service advisor and dealer
byon 09/12/2023
It's nice to receive advice as a recommendation, without ever pushing me to explain when it's time to replace parts. I would like to say one thing as a request for the future. If possible, please share a photo or video showing the new part and the car body at the same time when the new part was replaced. I believe that by doing so, we can build a relationship of trust between customers and dealer.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Great service completed within the time frame provided.
byon 08/29/2023
Great service completed within the time frame provided.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Service review.
byon 08/28/2023
Service advisor was knowledgeable and helpful. Answered all questions and communicated well. Pleasure to have as an advisor.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
2 Comments
Best Service team!
byon 08/24/2023
I would say my appreciation to Adviser Amlicar team! He is super knowledgeable, fast, reliable, trustworthy! I am in good hand with my car! He and his team have best clientele service. I am driving my car with the confident best service from his team&him! Thank you!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Great customer service
byon 08/24/2023
Amilicar was extremely helpful.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Great Service
byon 08/17/2023
Very professional and fast service
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Service Department - Natalie Duncan and Steve(Service Director) are awful
byon 08/15/2023
My visit was THE WORST I have EVER experienced in working with a service department/mechanic in 40 years of owning any vehicle. Natalie Duncan and Steve(Service Director) wanted to sell me bandaids to treat symptoms the technician observed...not the actual problem. The reason I brought my vehicle to the dealer was that my engine light stayed on. As soon as I saw the light, called the dealer for an appt. I specifically made the appt to meet with Pablo and also requested to receive a loaner vehicle. Arriving 10 minutes before my scheduled appt, a service worker checked me in and messaged Pablo. Pablo was not there. I asked the man to assign me to work with anyone except Natalie Duncan. Five minutes later, Natalie Duncan appeared next to my driver's side of my car. I told her why I brought my vehicle in to the dealer. I told her my car was diagnosed by my local mechanic where I have oil changed. He said the O2 sensors were causing the engine light to stay on. In addition, he said he could change the sensors, but he said an oil leak causing oil to leak on sensors needed to be addressed first. He said he could replace the sensors. However, the oil leak would cause the sensors to fail again. Therefore, he recommended I keep my appt with the dealer. She checked in my car. I asked where was my loaner. She said a loaner was not available to me and that either the dealer would give me ride home or I would have to wait for up to two hours for a diagnosis. I waited at the dealership. After two hours, Natalie sent me a text. She knew I was in the dealership and chose not to talk to me face to face. Her text referred to a laundry list estimate she prepared in November of 2022 of parts which were "contaminated" by oil in November and she recommended replacing all parts listed. (This list was prepared while the dealer replaced the alternator in my car.) She insisted her recommendation was correct. The $7800+ estimate provided no cause as to where oil was leaking from....only parts contaminated. I immediately asked her where is the oil coming from? She TEXTED " vacuum hose in back of engine and cam plugs. The cam plugs is an internal leak contaminating the engine harness, several sensors and the motor electronics control unit. The vacuum hose would not affect the internal leak." However, the estimate never listed replacing cam plugs and/or vacuum hose. As soon as I received this TEXT, I went immediately to Steve(Service Director). Steve sarcastically asked me if I self diagnosed my car. When I shared the information I stated above about my local mechanic, Steve sat back in his chair and picked up the phone messaging Natalie to come to his office. He told her that her list was incorrect and that her summation was not at all possible. He asked her to talk with the tech again and revise the estimate. She did. It never addressed the oil leak problem. After 4 1/2 hours being in the dealer and now having my son stranded waiting for me to pick him up, I needed to leave the dealer asap. Natalie became curt and unfriendly. She provided a revised estimate, not dealing with the actual oil leak...only cleaning parts which had been "contaminated by oil". I paid for the inspection and left to pick up my son. I took my car to a reputable Mercedes mechanic and asked for a second opinion. After complete inspection, the mechanic provided information as to where the oil was leaking. The mechanic stated the camp plugs were absolutely okay. All parts that were "contaminated" by oil were cleaned. The part causing the oil leak was replaced. The car was retested for oil leaks. Again no oil leaking from Cam plugs. Engine harness, several sensors and the motor electronics control unit did not need to be replaced after all as Natalie Duncan insisted in her bandaid estimate. The $7800+ bandaid estimate was absolutely incorrect. The dealer should be ashamed for treating any customer with such disregard. I will share this report with any and all social media ratings apps. I will tell anyone I know NOT to go the South Bay Mercedes dealer. I will do everything within me to share with my community of this awful experience I incurred with Natalie Duncan and Steve(Service Director). By the way...the dealer website does not even list Steve as an employee.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
We make it easy - we'll buy your car with a check that you can deposit the same day, our pre-owned vehicles come with a 5-day return policy* and we'll even sanitize your vehicle so you can buy and service safely. Now that’s easy. Schedule an appointment today!
*Money-Back Guarantee is valid for 5 days or 250 miles, whichever comes first. See store for complete guarantee, warranty and service contract details.
1 Comments